Raphael Chilala
lawyer
Lusaka,lusaka
Summary
. Dynamic and performance-driven professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful professional with proven success in whatever I have been involved in.
. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
. Natural team player and always willing to learn new skills
Overview
28
28
years of professional experience
Work History
Director of Operations
Chi Bizilinks and Consultancy
Lusaka, Zambia
01.2021 - Current
- Initiated and directed a Consultancy firm, specialized in immigration consultancy; Training, Labour, and companies registration.
- Legal advice on various business aspects, for small time companies and enerprises.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Manage day to day activities of the Firm on both personal and organisation levels.
- Provided leadership and guidance to employees of the Firm and clients.
- Resolved customers' issues in a timely manner while maintaining high levels of customer satisfaction.
- Helped clients to esure compliance with applicable laws, regulations, requirements and business standards in the country.
- Kept clients updated on various policy and legal changes that may affect their business.
Director, Legal
C,A&J Consultants and Business Solutions Ltd
Lusaka, ZM
09.2017 - 12.2020
- Provided legal guidance on immigration issues, including latest immigration law changes and the implications thereof;
- Reviewed, drafted, and negotiated contracts for clients, requiring our company services ensuring mutual benefits in the process.
Head, Legal Unit
Immigration Department
Lusaka, ZM
09.2014 - 07.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our service to the public.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with other Government agencies to efficiently deal with changes to the Immigration law;
- Analysed and prepared cases for criminal prosecutions
- Provided necessary guidance and instructions for civil matters involving Immigration Department.
- Provided sound and efficient advice to Management to avoid unnecessary law suits against the Immigration Department thereby, avoiding unnecessary costs to the Government.
Head, Training Unit
Immigration Department
Lusaka, ZM
12.2011 - 08.2014
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
Deputy Regional Immigration Officer
Immigration Department
Livingstone , ZM
03.2005 - 12.2011
- Provided support to Regional Immigration Officer in staff matters in the performance of their duties.
- Prepared reports documenting incidents involving criminal activity or violations of the law.
- Coordinated with other law enforcement agencies during joint investigations.
- Assisted with investigations, arrests and prosecutions of offenders.
- Conducted surveillance operations and patrolled assigned areas.
Head of Operations
Immigration Department
Ndola , ZM
01.2005 - 03.2005
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Developed, implemented, and enforced operational policies and procedures.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Carried out clean up operations to get rid of unwanted and illegal immigrants.
Head, Accounts
Immigration Department
Ndola, ZM
06.2002 - 12.2003
- Maintained an updated record of accounts for revenues and funds for operations.
- Undertook business inspections for various applicants for immigration permits.
- Ensured statutory compliance for all businesses for applicants for immigration permits
- Ensured timely payments for the office' s financial obligations
Immigration Officer
Immigration Department
Ndola, ZM
11.2000 - 06.2002
- Assisted international Travellers with filling out entry and exit cards on arrival and exit at the Airport
- Monitored the status of various immigration and emigration Travellers to ensure compliance with regulations.
- Conducted interviews with entrantd to assess their eligibility for entry into the country.
- Assisted in the collection of revenues and preparation of financial reports.
- Introduced quantitative and statistical graphs to represent financial collections at the Ndola Airport.
- Assisted in the preparation of the office's annual reports
Secondary School Teacher, Geography and English
Ministry of Education, Lotus Basic School
Lusaka, ZM
02.1996 - 11.2000
- Developed and implemented innovative teaching strategies to engage students in the classroom.
- Created lesson plans that met state curriculum standards while also being engaging and relevant to students.
- Collaborated with other teachers, administrators, and parents to ensure student success.
- Monitored student progress through assessments, tests, and grading assignments.
- Motivated underperforming students by providing personalized feedback on their work.
- Served as a mentor for new teachers within the school district.
- Attended professional development courses related to teaching methods.
- Used school and public library resources to provide extra educational opportunities for students.
- Coordinated GCE and grade 12 examinations at the school
- Acted as School guidance teacher
- Trainer in English
- Marker in junior secondary Geography
- Secretary for Lusaka province English Teachers Association
Education
Legal Practitioner's Certificate - Law Practice
Zambia Institute of Advanced Legal Education
Lusaka08-2022
Certificate - Identity Management Workshop
ID.Academy
Dar Es Salaam, Tanzania02-2013
Certificate - Train A Trainer's Course Human Trafficking
Lilayi Police College
Lusaka01-2012
Certificate - Executive Course in Defence And Security Managemen
University of Witwatersrand
Johannesburg 02-2008
Certificate of Achievement - Leadership Reaction Course
International Law Enforcement Academy
Roswell, New Mexico, USA07-2007
Post Graduate Diploma, Human Rights Law - Human And Humanitarian Law
University of Zambia
Lusaka06-2005
Certificate of Completion - Train The Trainer- Fraudulent Documents Course
International Law Enforcement Academy
Gaborone, Botswana06-2005
Certificate - Basic Immigration Course
Lilayi Police College
Lusaka11-2000
Bachelor of Arts - Education
University of Zambia
Lusaka05-1996
Bachelor of Laws - Law
University of Zambia
LusakaSkills
- Strategic Planning
- Strategic planning and execution
- Process Improvements
- Risk Mitigation
- Operations Oversight
- Cost Control
- Operational Efficiency
- Customer Retention
- Employee Development
- Revenue Generation
- Time Management
- Active Listening
- Supervision and training
- Effective Communication
- Team Collaboration
- Delegating Work, whenever required so as not delay service delivery
- Research analysis
- Legal advice
- Decision-Making
- Adaptability and Flexibility
- Problem-Solving
- Adaptability
- Written Communication
Timeline
Director of Operations
Chi Bizilinks and Consultancy
01.2021 - Current
Director, Legal
C,A&J Consultants and Business Solutions Ltd
09.2017 - 12.2020
Head, Legal Unit
Immigration Department
09.2014 - 07.2017
Head, Training Unit
Immigration Department
12.2011 - 08.2014
Deputy Regional Immigration Officer
Immigration Department
03.2005 - 12.2011
Head of Operations
Immigration Department
01.2005 - 03.2005
Head, Accounts
Immigration Department
06.2002 - 12.2003
Immigration Officer
Immigration Department
11.2000 - 06.2002
Secondary School Teacher, Geography and English
Ministry of Education, Lotus Basic School
02.1996 - 11.2000
Legal Practitioner's Certificate - Law Practice
Zambia Institute of Advanced Legal Education
Certificate - Identity Management Workshop
ID.Academy
Certificate - Train A Trainer's Course Human Trafficking
Lilayi Police College
Certificate - Executive Course in Defence And Security Managemen
University of Witwatersrand
Certificate of Achievement - Leadership Reaction Course
International Law Enforcement Academy
Post Graduate Diploma, Human Rights Law - Human And Humanitarian Law
University of Zambia
Certificate of Completion - Train The Trainer- Fraudulent Documents Course
International Law Enforcement Academy
Certificate - Basic Immigration Course
Lilayi Police College
Bachelor of Arts - Education
University of Zambia
Bachelor of Laws - Law
University of Zambia
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