Mwaka Sichali Chipulu
Lusaka,Zambia
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Store Manager (Head Supervisor)
Gigibonta Zambia
Lusaka, Zambia
2023.09 - Current
- At gigibonta Zambia, my commitment to my excellence and my market research expertise have been instrumental in streaming store operations and enhancing customer engagement with a hands on approach, I’ve fostered an environment where analytical prowess and organizational skills are leveraged to meet the dynamic needs of our clientele
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Challenged and inspired team members to achieve business results.
- Oversaw business staffing and training, building successful, customer-focused team.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Internship
Provincial Local Government
Chipata, Zambia
2020.09 - 2021.01
- Assisting in the consolidation of all eastern provinces reports on monthly basis and ensuring they are filed in accordance to their constituency
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Managed time effectively to meet deadlines.
- Showed initiative and willingness to take on new challenges.
- Used problem-solving skills to resolve challenges and prioritise workload.
Tutorial Lecturer
DMI ST Eugene University Chipata Campus
Chipata, Zambia
2019.02 - 2020.06
- Assisted in lecturing various courses to the students
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Engaged, motivated and inspired students to develop thirst for knowledge.
- Collaborated with lecturers to enhance teaching procedures.
- Monitored students' progress against educational targets, implementing positive interventions.
- Administered examinations, assessed results and issued fair grades.
- Encouraged students to develop skills in reflection, critical thinking and analysis.
- Lectured classes using exceptional communication techniques to enhance engagement.
Data Management Officer
Chipata District Hospital
Chipata, Zambia
2019.01 - 2019.06
- Clerical Entry, Data Collection
- Modified current systems to enhance workflows and meet new needs.
- Outlined needs to meet end user requirements.
- Designed impressive solutions to overcome existing system challenges.
- Collaborated with team to enhance overall value through adaptive data sources, strategies and methodologies.
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Partnered with users to understand and define system requirements.
- Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
Student Lecturer
DMI ST Eugene University IDVL Chipata Campus
Chipata
2014.12 - 2016.01
- ICT Tutorial Lessons, Invigilator Examinations, Tutor of computer classes Introduction C-Language and Microsoft Office
- Engaged, motivated and inspired students to develop thirst for knowledge.
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Collaborated with lecturers to enhance teaching procedures.
- Monitored students' progress against educational targets, implementing positive interventions.
- Administered examinations, assessed results and issued fair grades.
- Encouraged students to develop skills in reflection, critical thinking and analysis.
- Lectured classes using exceptional communication techniques to enhance engagement.
Insular Consultant
Professional Life Assurance (PRUDENTIAL)
Chipata
2013.03 - 2014.09
- Sell Insurance products, Calculate Financial Scheme of our clients, Attending to customer query in absence to the supervisor
- Helped organisations improve customer satisfaction and achieve measurable results.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Highlighted undetected organisational needs to improve business performance.
- Communicated with staff at all organisational levels to assess current systems.
- Prepared proposals with revised methods, new strategies and redefined functions.
Education
MBA - Marketing and entrepreneurship - MBA - Marketing and entrepreneurship
DMI ST Eugene University
Zambia 2019.03 - 2021.11
Bachelor in Education - Education
DMI ST Eugene University
Zambia 2015.02 - 2019.02
Skills
- Team Leadership
- Customer Service
- Relationship Management
- Visual merchandising
- Payment Processing
- Inventory control
- Performance Management
- Loss prevention
- Exceptional leader
- Customer satisfaction
- Store budget management
- Hiring and training
- Conflict resolution skills
- Business development strategy
- Marketing strategy development
- Self motivated
Timeline
Store Manager (Head Supervisor)
Gigibonta Zambia
2023.09 - Current
Internship
Provincial Local Government
2020.09 - 2021.01
MBA - Marketing and entrepreneurship - MBA - Marketing and entrepreneurship
DMI ST Eugene University
2019.03 - 2021.11
Tutorial Lecturer
DMI ST Eugene University Chipata Campus
2019.02 - 2020.06
Data Management Officer
Chipata District Hospital
2019.01 - 2019.06
Bachelor in Education - Education
DMI ST Eugene University
2015.02 - 2019.02
Student Lecturer
DMI ST Eugene University IDVL Chipata Campus
2014.12 - 2016.01
Insular Consultant
Professional Life Assurance (PRUDENTIAL)
2013.03 - 2014.09