Rasmore Siazyoondo
Lusaka
Summary
Dynamic professional with a proven track record at Kazang Solar Distributors Limited, adept in stakeholders relationship management and data collection and analysis. Excelled in enhancing customer service protocols and leading community mobilization initiatives. Demonstrated strong leadership and interpersonal skills, driving project success and fostering stakeholder engagement.
Overview
14
14
years of professional experience
Work History
Credit Management Associate
Kazang solar Distributors limited
Lusaka
03.2019 - Current
- Manage and track customer-raised issues, facilitating troubleshooting and resolution
- Coordinating credit customer accounts
- Handle collections efforts to recover overdue credits
- Integrated non-migrated customers into new payment platform
- Executed follow-ups for early contract payment compliance
- Analyzed customer-reported fraud issues; facilitated reimbursement by responsible agents
- Train field agents in the about Early contract management
- Communicated policy information to both customers and field agents
- Managed mobile money desk and efficiently resolved payment queries
- Follow up on calls with customers, sending money to our merchant account
- Resolved complaints through WhatsApp, email, and voice calls
Data Collector
Broad reach Zambia
Sinazongwe
05.2018 - 11.2018
- Performed a survey in Sinazongwe aligning with the 95-95-95 UNAIDS declaration as part of Broad Reach's initiative
- Facilitated interviews and gathered data via electronic devices
- Initiated and managed household rostering process beginning from the head
- Implemented outreach programs aimed at engaging the community
- Distributed viral load data for HIV-positive individuals in the sampled group
- Performed household HIV/AIDS testing with SD Bioline and Determine kits
- Community mobilization and awareness
- Conducted pre- and post-testing counseling for consenting individuals
- Assisted understanding of viral load data for those with HIV/AIDS
- Facilitated referrals for cases requiring additional health assistance
- Coordinated GBV case referrals efficiently
Assistant District Community Development Officer
Ministry of Community development and social welfare
Kalomo District
07.2011 - 01.2012
- Facilitated strategic planning and execution of agricultural projects with co-operative teams
- Supervised and assessed community development projects
- Instructed club members on registration requirements
- Provided guidance to clubs and farming groups on opening bank accounts
- Visited social welfare beneficiaries regularly
- Coordinated meetings with district private and government departments
- Digitized data from physical documents
- Served in representative capacity for the community development office
Education
Bachelor's Degree - Theology
Evangelical Bible College of Western Australia
Lusaka05.2025
Certificate - Family Counselling & Therapy
Legacy Family Counseling and Therapy Centre
Lusaka07.2023
Certificate - Psychosocial counseling
Psychosocial Counselling Training Institute
Lusaka03.2019
Diploma - Theology and Counselling
Evangelical Bible College of Western Australia
Lusaka06.2018
Diploma - Gender Studies
Evelyn Hone College
Lusaka12.2011
General School Certificate -
Kalomo High School
Kalomo11.2002
Skills
- Stakeholders relationship management
- Microsoft Word
- Microsoft Excel
- Community mobilization and facilitation
- Counselling skills
- Community project monitoring
- Customer service skills
- Data collection and Analysis
- Strong Leadership skills
- Team player
- Interpersonal skill
Personal Information
Nationality: Zambian
Languages
- English, fluent
- Tonga, native
- Bemba, fluent
- Lozi, moderate
- Nyanja, fluent
References
- Mr. Gregory Saka, Lecturer at Evangelical Bible College of Western Australia / Stock Controller at Classecon Roofing Africa, 0977327181, pastorsaka@yahoo.com, P.O Box 35532, Lusaka
- Mr. Allan Siabunkululu, Customer Service Manager, Kazang Solar Distributor, 0978981069, allan@kazangsolar.com
- Mrs. Clara B Nyirenda, Environmental Health Technologist, 0977437595, clarabwalya@yahoo.com, Zimba Mission Hospital
Nrc
101477/97/1
Timeline
Credit Management Associate
Kazang solar Distributors limited
03.2019 - Current
Data Collector
Broad reach Zambia
05.2018 - 11.2018
Assistant District Community Development Officer
Ministry of Community development and social welfare
07.2011 - 01.2012
Bachelor's Degree - Theology
Evangelical Bible College of Western Australia
Certificate - Family Counselling & Therapy
Legacy Family Counseling and Therapy Centre
Certificate - Psychosocial counseling
Psychosocial Counselling Training Institute
Diploma - Theology and Counselling
Evangelical Bible College of Western Australia
Diploma - Gender Studies
Evelyn Hone College
General School Certificate -
Kalomo High School
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