RAYMOND MUNENE
CHINGOLA
Summary
Network Support Engineer with extensive experience at Huawei, specializing in network troubleshooting and configuration. Demonstrated success in optimizing microwave systems and improving customer service metrics. Skilled in project management and equipment maintenance, ensuring high network availability and adherence to planning regulations. Focused on delivering innovative solutions in complex technical environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Network Support Enginner
Huawei(MTN MS)
Solwezi
01.2020 - Current
- Manage day-to-day maintenance of Radio (BSS), Transmission (Microwave, DWDM, FTTH, and IPRAN) to ensure high network availability.
- Respond promptly to user requests for assistance with any type of networking issue for the fixed enterprise clients, and mobile users.
- Create detailed documentation regarding all aspects of the network's configuration and setup process for both microwave and wireless.
- Investigate and troubleshoot complex network-related problems (Microwave, FTTH) in a timely manner.
- Coordinate with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
- Install and maintain telecom power systems (rectifiers, batteries, and inverters) to ensure systems have a smooth power supply.
- Configure and maintain various network devices, such as routers, switches, and radios (Huawei, Aviat, Cambium, Cisco, Mikrotik).
RF Drive Test Engineer
Emerald Telecoms Zambia
Lusaka
01.2019 - 10.2019
- Analyzed RF data, identified issues in network coverage, and provided solutions for improvement.
- Participated in customer visits to assess current network performance status and make necessary recommendations.
- Monitored system parameters such as signal strength, interference levels. during drive tests.
- Performed tests to ensure optimal performance of radio frequency systems.
- Assessed the quality of service based on KPIs like call drop rate, handover success rate.
- Executed optimization activities such as parameter setting and feature activation on base stations.
Fixed Access Planning Officer(Temp)
Zamtel
Lusaka
04.2018 - 11.2018
- Ensured compliance with state and local laws pertaining to land use planning processes for fiber optic installations, both aerial and underground.
- Conducted site inspections and surveys to verify the accuracy of submitted information for development applications.
- Designed fiber optics network layouts and microwave links.
- Collaborated with stakeholders to identify potential issues in the planning process.
Education
Bachelor of Science - Telecommunications/Electronics
The Copperbelt University
Kitwe, Zambia08-2017
Skills
- Network hardware installation and troubleshooting
- Equipment maintenance
- Microwave systems expertise (Aviat, Cambium, Huawei & Mikrotik)
- Attention to detail
- Customer service excellence
- Network planning
Certification
- CCNA Routing and Switching
- Basic Fiber Optics
References
- Mr. Chisompola Ernest (ernest.chisompola@huawei.com)
- Mr. Paul Kasengele (Paul.Kasengele@mtn.com))
Timeline
Field Network Support Enginner
Huawei(MTN MS)
01.2020 - Current
RF Drive Test Engineer
Emerald Telecoms Zambia
01.2019 - 10.2019
Fixed Access Planning Officer(Temp)
Zamtel
04.2018 - 11.2018
Bachelor of Science - Telecommunications/Electronics
The Copperbelt University
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