Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Timeline
BusinessDevelopmentManager

Raymond Lubilo Mulusi

Sales manager
Lusaka,Lusaka

Summary

Accomplished Bar Manager at Eleven 45 Lounge, adept in team leadership and customer relationship building, significantly enhanced guest satisfaction and loyalty. Spearheaded innovative marketing strategies at Bamitech Africa Limited, driving brand awareness and profitability. Skilled in event coordination and staff training, consistently delivering exceptional service and operational efficiency.

Overview

11
11
years of professional experience

Work History

Bar Manager

Eleven 45 Lounge
06.2021 - 01.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

Marketing Officer

Bamitech Africa Limited
01.2017 - 04.2021
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
  • Organized events and trade shows to showcase company products and services, generating valuable leads.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Managed social media channels to boost online presence and engagement with consumers.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.
  • Contributed to the creation of sales presentations that effectively communicated product value propositions.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Coached management team on effective communication tactics with staff and customers regarding organization changes.

Shop Assistant

Foaming Manufacturers Limited
05.2013 - 08.2016
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.

Education

Diploma In Business Administration - Business Administration

NIPA
Lusaka, Zambia

Skills

  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Bar Management
  • Staff Scheduling
  • Organizational ability
  • Customer Relationship Building
  • Guest Interaction
  • Outgoing Personality
  • Safety awareness
  • Customer Relations
  • Supply Ordering
  • Issue Resolution
  • Sales Promotion
  • Relationship Building
  • Supervisory Experience
  • Shift Scheduling
  • Verbal and written communication
  • Service-oriented mindset
  • Wine and liquor knowledge
  • Foodservice management
  • Event Coordination
  • Cost Control
  • Equipment Maintenance
  • Security Oversight
  • Rule Enforcement
  • Performance monitoring
  • Budget Development
  • Labor cost control
  • Revenue Forecasting
  • Marketing Plan Development
  • Customer Service
  • Money Handling
  • Reliable and Responsible
  • Liquor Law Compliance
  • Collaboration and Teamwork
  • Recruitment and hiring
  • Staff Supervision

Additional Information

Lozi by tribe from the western Zambia.

Languages

English,Lozi,Nyanja and Bemba as well as Chewa
Advanced (C1)

Timeline

Bar Manager

Eleven 45 Lounge
06.2021 - 01.2024

Marketing Officer

Bamitech Africa Limited
01.2017 - 04.2021

Shop Assistant

Foaming Manufacturers Limited
05.2013 - 08.2016

Diploma In Business Administration - Business Administration

NIPA

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Raymond Lubilo MulusiSales manager