REBECCA CHISAMBA CHISANGA
CHIBOMBO
Summary
Have over 20 years work experience with expertise in Human Resources Management. Possess expertise in interpreting Labour laws, Resourcing, Employee relations, HR Business Partnering, Talent Management, HR budget preparation, policy formulation, Disciplinary and grievance handling, and HR strategy formulation. Excellent understanding of generally accepted human capital principles. Ability to prepare clear and accurate Human reports for management purposes and Board. Proven ability to supervise and monitor the performance of others. A strong team player with progressive experience leading teams and managing projects. Excellent strategic planning skills and demonstrated ability to build relationships and communicate with subordinates and executive management. Able to work independently and highly meticulous. Problem solving and strategizing capabilities. Demonstrated ability to handle confidential information in a sensitive and tactful manner. Proven ability to take decisive action on opportunities to achieve specific outcomes. Ability to plan, manage and follow through on assignments and communicate at all levels of the organization in a timely and professional manner. Excellent verbal, written communication and interpersonal skills. Adequate experience and knowledge of Microsoft Office. Eager to learn and adapt to new environment. Am about to conduct in house trainings. A holder of a SADC Driver's License.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Human Resources Manager
ZCCM INVESTMENT HOLDING
08.2023 - Current
- Reviewing job descriptions for accuracy and relevance to changing roles within the company.
- Investigating complaints of discrimination or harassment brought forward by employees or external sources.
- Surveying company employees to assess satisfaction and gather ideas for improvements.
- Identification of potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.
- Advising leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Identifying training needs and oversessing specialty workshops.
- Collaborating with other departments such as Finance and Legal on special projects involving human resources matters.
- Directing HR programs, policies and processes to improve operational efficiency.
- Supporting top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Preparing reports summarizing employee data relevant to turnover rates, absenteeism levels.
- Working with department managers to establish performance evaluation and improvement processes.
- Developing hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Performing routine audits of personnel files to ensure compliance with labor regulations.
- Compiling reports to provide management with accurate information and comply with policies and procedures.
- Developing and implementing Human Resources policies, procedures, and programs.
- Providing HR consultation services to leadership and department heads.
- Achieving desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Managing employee relations issues such as grievances, performance management, disciplinary actions and terminations.
- Advising senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Researching industry trends to inform compensation and performance strategies.
- Conducting recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
- Negotiating collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Launching wellness plans to reduce stress, boost morale and increase productivity.
- Managing full-cycle human resource operational activities to maximize HR employee performance.
- Developing employee orientation and training programs for new hires.
- Investigating workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Working with management to create performance measurement, employee development and employee compensation strategies.
- Liaising between management and employees by relaying work information, adjustments and grievances.
- Conducting employee performance reviews and implementing corrective actions to increase productivity.
- Serving as a consultant on various projects related to organizational design and restructuring efforts.
- Developing plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
- Providing advice to managers on organizational development matters including team building initiatives.
- Contributing innovative ideas and solutions to enhance team performance and outcomes.
- Participating in budgeting exercises by providing input on cost savings measures related to staffing levels or salaries.
- Leading and managing staff performance in the unit in order to drive results.
- Acting as Chief Human Resources and Administration Officer from time to time.
Senior Manager/Senior HR Business Partner
FIRST NATIONAL BANK ZAMBIA
01.2015 - 08.2023
- Building and managing objective working relationships with a variety of stakeholders, with the aim of becoming a trusted advisor and living the FNB HR brand.
- Partnering with line management to create an agile, flexible, responsive, and transformed organization.
- Facilitating the recruitment, development, performance management, reward, and retention of skills and competencies that build FNB organization capabilities.
- Developing, implementing, and monitoring tactical and operational HR plans to close identified gaps in the business.
- Using technology to build relationships and networks, as well as to provide an efficient HR service offering, such as in the recruitment processes.
- Implementing the recruitment process for the business units and advising the business on the recruitment practice to enable the attraction and recruitment of the best-fit people into vacant positions, ranging from specialist roles, management executive roles, to middle management roles.
- Formulating and implementing HR strategy within business areas.
- Management of change management plans and programs.
- Effectively implementing, managing, reporting on, and making recommendations related to talent management strategies bank-wide; managing and facilitating Talent Review forums, tracking talent development, and mobility programs.
- Succession planning for all roles in the bank, and constant updates of the same.
- Advising and handling disciplinary and grievance cases.
- Designing and managing staff engagement plans.
- Preparation of monthly reports and quarterly contributions to board report submissions.
- Implementing employee-friendly, fair, and equitable compensation policies.
- Management and implementation of the Staff Occupational Health and Safety Committee.
- Managing and developing the team's competencies and skills through mentorship and performance management.
- Articulation and dissemination of the Employee Value Proposition.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Established effective communication channels between different departments within the organization.
- Created detailed reports on project progress for senior management review.
Human Resources Manager-Business Partnering Retail
ZANACO
01.2009 - 01.2015
- Ensuring that manpower planning exercise for retail is in line with the business goals of the bank and these plans are updated on a continuous basis
- Responsible for developing a cost-effective manpower planning chart ensuring optimization of resources for Branches
- Recruitment of staff based on Manpower Plan and needs of the business
- Designing and developing succession planning for seamless transition of the bank's retail leadership pipeline
- Proactively ensures development of second line leaders and empowerment, transparency in operations
- Implementing proactive retention strategies, ensuring attrition for top talent is at the minimum
- Assisting to review retention policies timely and ensuring implementation at Branches
- Guiding and managing the overall retail attrition and ensuring that strategies for retention are implemented in Branches
- Assisting in with strategizing, directing and ensuring timely and correct implementation of new policies and procedures which are in line with the retail business goals
- Providing establish guidance for the administration of HR, benefits, and payroll for retail staff
- Developing open and transparent communication channels in the Branches and ensure translation of policies and procedures to the last level
- Gives guidance to business Heads and Managers on best practices in terms of people management
- Responsible for proactive communication with Branch management on the performance of personnel and reward matters
- Working towards creating an empowered and enjoyable workplace, and performance-based culture
- Responsible for being the critical interface internally between Branches and HR
- Ensuring that there exists a free and fair method of conducting performance appraisals
- Advises Business/Branches on the disciplinary process; Meet with management staff to identify and resolve problems
- Participating in the negotiation of staff salaries and conditions of service as secretariat
- Improve Employee Engagement survey results through employee engagements in the branches
- Ensures that all branches are receiving excellent customer service from HR retail staff
Human Capital Manager
PRICEWATERHOUSECOOPERS ZAMBIA
01.2008 - 01.2011
- Contributing to strategic planning and annual business planning processes, taking a lead on human resources strategy and planning
- Providing timely monthly and quarterly implementation progress reports to Management Team on human resources
- Reviewing and developing a robust updated set of Policies and Procedures related to HR
- Ensuring that staff has an understanding of the firm's HC policies and procedures
- Providing support to departments to ensure they have full and proper implementation of appraisal and counseling systems and processes
- Overseeing all recruitment and selection processes in the organisation, ensuring these processes conform to the recruitment standards and guidelines
- Providing recruitment administrative support such as application letters processing, CV reviews, interviews, reference checks, offer letter and employment contract processing
- Providing support in organizing and carrying out induction courses
- Assisting management to be aware of market rates in terms of compensation through participation in salary surveys
- Maintenance of confidential staff records and leave days management
- Providing up to date monthly human resources reports and statistics as required by management and also the regional office
- Providing administrative support to expatriates in respect of relocation such as visa and work permits processing
- Implementation of training plans and coordination of all staff training programmes both technical and non technical
- Providing guidance in all matters of staff discipline and actively involved in handling disciplinary cases matters, such as investigation and case hearings
- Ensuring that exit interviews are conducted for all staff and feedback is given to management
- Ensuring targeted training and development is budgeted for in annual firm's budget and Coming up with a firm wide training plan and ensuring the same is implemented
- Administration of staff welfare schemes such as medical insurance, employee wellness, Group life Assurance and staff loan programme
- Advising management on Labour laws and provisions in order to conform to them
- Organization of staff activities such as yearend party, Labour Day celebrations, sports activities, staff day/meetings and department outings
- Implementation of the ethics and business conduct programme, with the objective of increasing staff awareness of the firm's ethics and business conduct policies
- Implementation of change management programs
- Participation in training of staff in new firm's procedures, policies and soft skills training program
Senior Human Resources and Administration Officer
KOBIL ZAMBIA
01.2005 - 01.2008
Human Resources and Administration Officer
Parmalat Zambia Limited
08.2002 - 07.2005
Education
Post- Graduate Diploma in Human Resources Management - Human Resources
Heriot Watt University
01-2016
National Certificate - Occupationally Directed Education Training and Development practices
01.2015
Bachelor of Arts - Education and Psychology
UNZA
01.2001
University Certificate - Human Resources Management
UNZA
01.1998
Association of Accounting Technicians - Foundation
01.1995
GCE 'O' Level Certificate -
Roma Girls Secondary School
01.1994
Master of Science - Human Resources Management Stage 2
University of Lusaka
Skills
- Retention strategies
- Succession planning
- HR policy development
- Labor relations
- Employee relations
- Organizational development
- Performance appraisals
- Employment law
Personal Information
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
Training
- The role of supervisors and union members in an organization.
- Human Resources Management.
- Supervisory Management Development.
- Administration of Discipline.
- Customer Care.
- Marketing and Sales Management.
- Understanding and using Zambian Labour laws.
- Labour Management Relations.
- Time Management.
- Emotional Intelligence.
- Organizational Design by Hay group.
- Job Evaluation by Hay group.
Certification
- Change Management Practitioner
- Member of the Zambia Institute of Human Resources Management
Accomplishments
- Introduction of elearning program - ZCCM-IH
- Digitised the interviewing process - FNB Zambia
- Championed the introduction of staff year end awards to promote the company's values implementation - ZCCM-IH
- Crafted and implemented the Team building Program 2024 at ZCCM-IH at a reduced cost.
- Implement wellbeing strategy and program at ZCCM-IH
Hobbies and Interests
- Travelling
- Reading
- Farming
- Mentoring of young people
- Teaching Sunday school Children
References
- Agnes Sakala, Head of HC Operations, ABSA-Former Barclays, Lusaka, 0966738737, agnes.sakala@gmail.com
- Vivian Kondolo, Head Human Resources, FNB Zambia, Lusaka, 0966220130
- Ms Betty Meleki Chief Human Resources, ZCCM-IH Lusaka , 0971253602
- Mr Israel Simoonze, Director HR, Zanaco, Lusaka, 0973580499
Timeline
Human Resources Manager
ZCCM INVESTMENT HOLDING
08.2023 - Current
Senior Manager/Senior HR Business Partner
FIRST NATIONAL BANK ZAMBIA
01.2015 - 08.2023
Human Resources Manager-Business Partnering Retail
ZANACO
01.2009 - 01.2015
Human Capital Manager
PRICEWATERHOUSECOOPERS ZAMBIA
01.2008 - 01.2011
Senior Human Resources and Administration Officer
KOBIL ZAMBIA
01.2005 - 01.2008
Human Resources and Administration Officer
Parmalat Zambia Limited
08.2002 - 07.2005
- Change Management Practitioner
- Member of the Zambia Institute of Human Resources Management
Post- Graduate Diploma in Human Resources Management - Human Resources
Heriot Watt University
National Certificate - Occupationally Directed Education Training and Development practices
Bachelor of Arts - Education and Psychology
UNZA
University Certificate - Human Resources Management
UNZA
Association of Accounting Technicians - Foundation
GCE 'O' Level Certificate -
Roma Girls Secondary School
Master of Science - Human Resources Management Stage 2
University of Lusaka
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