Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Rebecca Manda

Rebecca Manda

Lusaka

Summary

Detail-oriented and results-driven professional with a Bachelor of Laws (LLB) from the University of Lusaka. Experienced in KYC compliance, AML regulations, and data management, with expertise in ensuring regulatory adherence for retail and corporate accounts. Skilled in data analysis, record maintenance, and customer support, with a proven background as a Research Assistant/Surveyor at the Anti-Corruption Commission. Adept at preparing reports, resolving compliance issues, and collaborating with teams to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

KYC Analyst and Customer Support Specialist.

Access Bank
09.2023 - Current
  • Indexing retail and corporate accounts in Excel to ensure compliance with Bank of Zambia regulations
  • Reviewing account documentation to verify compliance with KYC and AML (Anti-Money Laundering) standards
  • Updating and maintaining accurate customer records in internal systems
  • Communicating with customers to collect missing or incomplete documentation
  • Coordinating with internal teams to resolve discrepancies in customer data
  • Auditing account data to identify and address non-compliance issues
  • Preparing detailed reports on KYC compliance activities for management review
  • Ensuring timely remediation of accounts flagged for non-compliance

Researcher Assistant/ Surveyor

Anti-Corruption Commission
01.2014 - 06.2024
  • Collecting of required data
  • Disseminating the information to relevant end users
  • Providing information to the public
  • Analyzing the information to provide meaningful data
  • Coming up with ways to effectively communicate with the public

Administrative Assistant

Kuwaha Naturals
07.2024 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Laws (LLB) -

University of Lusaka
Lusaka

GCSE O' Levels Certificate -

Mwembeshi Secondary School
Lusaka

Skills

  • KYC Compliance
  • AML Expertise
  • Data Management
  • Customer Support
  • Research & Analysis
  • Oracle Proficiency
  • Client Relations
  • Technology Skills

Personal Information

  • Date of Birth: 06/25/98
  • Gender: Female

References

•Michelle Marie Heviamoorima - Supervisor

Access Bank

Supervisor

+260 977 526350

•Ms. Mwanamwambwa - Lecturer

University of Lusaka

+260 976 387860

•Ms. Agness Chiluka Pingo - Senior Treasurer Agness Chiluka Pingo

ZRA senior treasurer

Phone: 0979760260

•Barry Ilunga

CEO at Kuwaha Naturals

Barryzm@kuwahanaturals.com

Timeline

Administrative Assistant

Kuwaha Naturals
07.2024 - 07.2024

KYC Analyst and Customer Support Specialist.

Access Bank
09.2023 - Current

Researcher Assistant/ Surveyor

Anti-Corruption Commission
01.2014 - 06.2024

Bachelor of Laws (LLB) -

University of Lusaka

GCSE O' Levels Certificate -

Mwembeshi Secondary School

Similar Profiles

CREATE PROFILE
Rebecca Manda