Rebecca Simwanza
Mitengo Ndola
Summary
Dynamic professional with proven expertise in cash handling and team leadership at Golden Coin Bureau de Change. Recognized for enhancing sales performance and ensuring compliance, while fostering collaboration and delivering exceptional customer service. Adept at analytical thinking and producing detailed reports that drive strategic decisions. Committed to achieving organizational goals and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Supervisor
Golden Coin Bureau de Change
02.2020 - 10.2024
- Supervised the branch's resource management, sales performance, and purchasing tasks.
- Ensured compliance with established policies, procedures, and regulations governing bureau operations.
- Produced performance-focused reports tailored for management review.
- Supervised allocation and usage of branch petty cash.
Cashier
Top Rate Bureau de Change
04.2018 - 02.2020
- Handled customer transactions efficiently.
- Identified issues in daily transactions, reconciling mismatches between records and the cash drawer.
- Compiling daily transaction reports for senior management.
Customer Service Associate
Airtel
11.2014 - 03.2018
- Delivered exceptional customer support courteously and professionally.
- Successfully addressed customer concerns, resulting in improved satisfaction scores.
- Communicated key features of products and services to customers.
- Maintained detailed logs of customer discussions to ensure solutions were documented.
Education
CA certificate -
ZAMBIA INSTITUTE OF CHARTERED ACCOUNTANTS.
01.2013
Grade 12 Certificate -
KALONGA HIGH SCHOOL.
05-2007
CA Advanced Diploma. -
ZAMBIA INSTITUTE OF CHARTERED ACCOUNTANTS.
Skills
- Cash handling
- Team leadership
- Analytical thinking
- Goal oriented
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Documentation and reporting
Affiliations
Zambia Institute of Chartered Accountants, ZICA
Professional Referees
- Logren Chisenga, Branch Manager, Top rate bureau de change, Lgchisenga@gmail.com, +260 977 712 839
- David Miyanda, Operations manager, Golden Coin Bureau de change, Copperbelt region, davidmiyanda@gmail.com, +260 961 090 385, +260 976 822 934
- Cecilia Sinkala, Branch Manager, Postdotnet East Park, Njobvu.cecilia@yahoo.com, 0977480463
Academic And Professional Qualifications
- CA certificate in Accountancy, 2013, Zambia institute of chartered accountants
- Grade 12 Certificate, 2007, Kalonga high school
- CA Application advanced diploma in Accountancy, Currently pursuing, 06/01/24
Attributes
- Hard working
- Quick to learn new skills
- Ability to work within or lead a team
- Social and friendly
Timeline
Supervisor
Golden Coin Bureau de Change
02.2020 - 10.2024
Cashier
Top Rate Bureau de Change
04.2018 - 02.2020
Customer Service Associate
Airtel
11.2014 - 03.2018
CA certificate -
ZAMBIA INSTITUTE OF CHARTERED ACCOUNTANTS.
Grade 12 Certificate -
KALONGA HIGH SCHOOL.
CA Advanced Diploma. -
ZAMBIA INSTITUTE OF CHARTERED ACCOUNTANTS.