Renee Nandi Moyo

Work History

Absa Bank Zambia

10.2022 - Current

Maintained a high level of knowledge surrounding industry trends, competitor products, and regulatory changes to provide well-informed advice and support clients effectively.
Evaluated risks associated with credit products prior to approval or renewal to protect company assets while supporting profitable growth opportunities for clients.
Strengthened client relationships by providing consistent support and addressing their financial needs.
Assisted senior management in devising strategic plans for enhancing relationships with existing clientele while identifying prospective avenues for expansion.
Contributed to sales targets by actively participating in cross-selling initiatives across various product lines.
Coordinated with various departments to gather relevant information for client meetings and presentations, ensuring efficient communication.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Lusaka Probes Agency

10.2013 - 12.2013

Provided coupons, product samples and informational brochures to customers.
Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
Created and perfected various pitch promotions to attract customers toward products.
Requested contact information from potential customers to provide additional information.
Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.

Absa Bank Zambia

07.2018 - 10.2022

Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Developed strong relationships with clients, fostering trust and confidence in the implementation process.
Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Enhanced customer satisfaction with timely resolution of issues during project implementations.
Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.

Altitude Advertising Agency

03.2018 - 06.2018

Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Assisted in training new front office team members, leading to increased productivity and efficiency.
Maintained accurate records of guest information through diligent documentation and data entry efforts.
Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.

Automated Workflow Private Limited

02.2015 - 07.2016

Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Verified accuracy of data entered into system to produce error-free reports.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.