REUBEN CHIPANGILA
Kalumbila
Summary
Dynamic IT Technician with a proven track record at Reprographix Limited, excelling in equipment troubleshooting and customer service. Proficient in driving operational improvements via effective hardware setup and nurturing strong client partnerships. Recognized for implementing preventive maintenance strategies that significantly improved service delivery and client satisfaction.
Overview
7
7
years of professional experience
Work History
Site Service /IT Technician
Reprographix Limited
Kalumbila
08.2020 - Current
- Coordinated technical onsite activities to enhance operational efficiency.
- Monitored onsite calls, ensuring prompt responses to inquiries.
- Managed spare parts inventory for timely availability and service delivery.
- Submitted requisitions for spare parts while tracking orders efficiently.
- Informed Technical Manager about unit activities and significant developments.
- Collaborated with IT team on integrated spare parts management initiatives.
- Trained users on machine operations to boost efficiency.
- Installed and configured hardware, software, and systems, resolving user inquiries.
Service Engineer
Reprographix Limited
11.2019 - 07.2020
- Implemented various strategies and tools to resolve customer concerns effectively.
- Communicated with clients, engineers, and technicians to ensure efficient service delivery.
- Followed up on service requests promptly and conveyed customer feedback.
- Monitored equipment performance and developed preventive maintenance measures.
- Conducted quality assurance and safety checks on all equipment regularly.
- Delivered demonstrations on safe and effective equipment use for customer education.
- Provided recommendations for new features and product enhancements.
- Managed inventory by monitoring levels and reordering materials as necessary.
Electronics Technician/IT Support
AdpaT Technical services limited
01.2018 - 07.2018
- Serviced and repaired electronic equipment, including PCs, laptops, printers, and home appliances.
- Installed and configured computer hardware and software, including Windows and Microsoft Office.
- Executed repairs on mobile phones and performed software upgrades.
- Maintained accurate records of repairs and technical manuals for reference.
- Prepared job cards for all repair tasks to streamline workflow.
- Conducted data entry for company sales records to ensure accuracy.
- Handled cash transactions and managed billing processes with precision.
- Provided administrative support to management to facilitate sales operations.
Education
Diploma Information Technology
Alison
Online10-2023
Craft Certificate in Electronic Systems Maintenance and Repair -
Lusaka Business And Technical College
Lusaka01.2015
2012 Grade Twelve School Certificate in General Education -
Ndeke Secondary School
Skills
- Equipment troubleshooting and diagnostics
- Document preparation and reporting
- Field service and IT collaboration
- Customer service and support
- Hardware configuration and testing
- Software installation and technical analysis
- Written and verbal communication skills
- Microsoft Office proficiency
Affiliations
- Member of the Engineering Institution of Zambia
- Member of ICTAZ
Personal Information
- Date of birth: 02/20/93
- Nationality: Zambian
- Marital Status: Married
References
- Moto Chisha,
National I.T. and technical manager
Repro LTD Lusaka, 0968365032.
- Maingwe Mbao
Technical Services Manager
Repro LTD, Kitwe
0973684758.
- Mutembo Mpengula
Lead ICT service delivery
FQM Trident Ltd
0966803517
Timeline
Site Service /IT Technician
Reprographix Limited
08.2020 - Current
Service Engineer
Reprographix Limited
11.2019 - 07.2020
Electronics Technician/IT Support
AdpaT Technical services limited
01.2018 - 07.2018
Diploma Information Technology
Alison
Craft Certificate in Electronic Systems Maintenance and Repair -
Lusaka Business And Technical College
2012 Grade Twelve School Certificate in General Education -
Ndeke Secondary School
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