Summary
Overview
Work History
Education
Skills
Languages
Timeline
Accomplishments
Hobbies And Interests
REFEREES
Receptionist
Richard Katongo

Richard Katongo

Project Coordinator/Sales Expert/Customer Experience Expert
Lusaka,Lusaka

Summary

Results-oriented operations project manager/coordinator with 2 years of experience meeting residential solar projects, increasing company revenue and productivity. Leverages pipeline management, relationship development, negotiations and process improvement to deliver departmental results. Take-charge professional delivering executive support and team leadership to business operations. Recognized for exemplary customer service and team collaboration.

Overview

3
3

Bachelors Degree

1
1

Certificates

3
3

Certificates

3
3
years of professional experience

Work History

Lead Sales Account Executive

Edves
Lusaka
05.2023 - Current
  • Penetrate new accounts and connected closely with decision-makers to close deals.
  • Monitor performance of sales team and implemented improved methods to close gaps.
  • Conduct market research to identify selling possibilities and evaluate customer needs.
  • Prepare presentations, proposals and sales contracts for existing and potential accounts.
  • Territorial & regional Strategic planning to increase market space for the product.
  • Manage organization's Zambian region, perform full sales cycle duties and increase annual sales.

Senior Sales Associate

Fay Servicing Zambia
Lusaka
11.2022 - 05.2023
  • Build and maintain new and established client relationships with exceptional communication, personalized interactions and friendly attentive service
  • Educate junior associates on sales plans, personal goals and incentives to motivate them
  • Enter and update customer information in system using customer relationship management tools to keep information current
  • Lead designated territory, including accounts, account relationships, prospect profiling and sales cycles.

Operations Project Manager (Interim)

FSIO/Zenernet Solar
Lusaka
06.2022 - 11.2022
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
  • Led meetings with internal team members, consultants and contractors
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

Customer Rebates/Incentive Supervisor

FSIO/Zenernet Solar
Lusaka
04.2022 - 06.2022
  • Conduct weekly training on rebates application submissions
  • Formulate operations pipeline procedural processes
  • Submitting incentive application paperwork across California, New Jersey and Illinois
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Operations Project Coordinator

FSI Outsourcing/Zenernet Solar
Lusaka
10.2020 - 12.2021
  • Conducted in-depth research on competitor trends, products and services
  • Submitting permitting paperwork (permit applications) to different jurisdictions (AHJs) across California
  • Collaborated with internal teams to develop project solutions resulting in on-time execution
  • Created highly effective project pipeline processes that significantly impacted efficiency and improved operations
  • Recognized as Employee of the month for outstanding performance and team contributions on three occasions.

Education

Bachelors - Sociology of Education

The University of Zambia (UNZA)
Lusaka, Zambia.
11.2019

Certificate - Information & Communications Technology

The University of Zambia
11.2019

Certificate - Psychosocial Counselling

The University of Zambia
09.2019

Examination Council of Zambia (ECZ) Grade 12 General Certificate -

Masala Secondary School
Ndola, Copperbelt, Zambia.
12.2012

Skills

  • B&B Sales
  • Sales Strategic planning
  • Project Management
  • Good Written and Oral Communication Skills
  • Staff Development and Training
  • Microsoft Office Suite
  • Schedule Coordination
  • Complex Problem Solving
  • Decision Making
  • Google Suite

Languages

Bemba
First Language
English
Proficient
C2
Nyanja
Advanced
C1

Timeline

Lead Sales Account Executive

Edves
05.2023 - Current

Senior Sales Associate

Fay Servicing Zambia
11.2022 - 05.2023

Operations Project Manager (Interim)

FSIO/Zenernet Solar
06.2022 - 11.2022

Customer Rebates/Incentive Supervisor

FSIO/Zenernet Solar
04.2022 - 06.2022

Operations Project Coordinator

FSI Outsourcing/Zenernet Solar
10.2020 - 12.2021

Bachelors - Sociology of Education

The University of Zambia (UNZA)

Certificate - Information & Communications Technology

The University of Zambia

Certificate - Psychosocial Counselling

The University of Zambia

Examination Council of Zambia (ECZ) Grade 12 General Certificate -

Masala Secondary School

Accomplishments

  • Remotely helped manage residential solar Projects from point of sale to completion, helping hundreds of solar systems get installed and turned on, with only a cancellation rate of 20%, which is an industry leading rate.
  • Helped Zenernet Solar generate over $7 million in revenue, making us the 7th fastest growing company in the US for the year 2020.
  • Created highly effective project pipeline processes that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the month for outstanding performance and team contributions on three occasions.

Hobbies And Interests

  • Computers
  • Reading of different literature
  • Music
  • local and international news

REFEREES

Beatrice Lupenga - "Fay Servicing Zambia"
Team Manager
0972416121
b.lupenga96@gmail.com
Doug Burris - "Zenernet Solar"
Vice President of Talent
dburris@zenernet.com
Suzen Masatunya - "Zenernet Solar"
IT Coordinator
masatunya95@gmail.com
+260969844997
Bill Sibindi - "FSI Outsourcing/Zenernet Solar"
Project Manager
billsibindi@gmail.com
+260977487910

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Richard KatongoProject Coordinator/Sales Expert/Customer Experience Expert