RICHARD NJOVU
Solwezi,06
Summary
Strategic and results-driven Human Resources Business Partner with over 10 years of progressive HR experience supporting dynamic, fast-paced organizations. Adept at aligning HR initiatives with business objectives to drive performance, enhance employee engagement, and foster a culture of continuous improvement. Proven expertise in talent management, organizational development, employee relations, change management, and workforce planning. Trusted advisor to senior leadership with a strong track record of developing and implementing scalable HR solutions that optimize people, processes, and performance. Recognized for a collaborative approach, sound judgment, and a strong commitment to diversity, equity, and inclusion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner/Rewards and Benefits Specialist
Kansanshi Mining Plc
Solwezi, North-Western Province, Zambia
07.2021 - Current
- Streamlined communication channels between employees and senior management, boosting transparency within the organization.
- Implemented diversity and inclusion practices within the workforce, promoting a harmonious workplace culture.
- Devised competitive compensation packages to attract top-notch talent.
- Facilitated training programs for improved staff development opportunities.
- Designed effective onboarding programs, facilitating smooth integration of new hires into the organization.
- Analyzing turnover patterns to identify retention problems and devise appropriate solutions.
- Ensured compliance with HR policies by conducting regular audits and updates where necessary.
- Facilitate grievance procedures ensuring resolution of issues in accordance with company policy.
- Developed robust performance management systems, enhancing employee motivation and commitment.
- Streamlined HR processes to improve overall efficiency and productivity.
- Oversaw redundancy processes whilst considering employee welfare and legal compliance.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Provided expert advice on employment law to mitigate the risk of litigation.
- Coordinated with department managers for successful succession planning efforts.
- Conducted comprehensive recruitment drives for efficient talent acquisition.
- Raising service request and purchase requisition (Pronto).
- Reconciliation of bussing contract invoices for 5000 plus employees.
- Responsible for all rewards and benefit inputs and claims.
Human Resource Manager
Zenith Pipes Limited
Lusaka, Zambia
11.2020 - 06.2021
- Providing guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Structured compensation and benefits according to market conditions and budget demands.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Devised hiring and recruitment policies.
- Developed succession plans and promotion paths for all staff.
- Adhered to all legislative guidelines and managing payroll and benefits.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Achieving favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
- Created and implemented compliance systems and auditing processes.
Human Resource Manager
BTP Consultation & Project
Lusaka, Zambia
07.2020 - 11.2020
- Created all HR policies and Procedures (leave, sexual harassment, recruitment, health & safety, alcohol abuse polices and disciplinary & grievances procedure).
- Facilitated compliance with all legal obligations.
- Created the company initial organization structure and advised on its staffing levels.
- Advising management on performance management enhancement, employee compensation and benefits, recruitment and selection, employee labour relations and human resource development.
- Created the company employee contract template and facilitated its attestation.
- Advised management on prevailing labour laws.
Human Resources Manager
CMC DI RAVENNA
Lusaka, Zambia
04.2016 - 05.2019
- Developed company personnel policies, standard operating procedures and participated in aligning the company employee code of conduct within the prevailing Zambian laws.
- Facilitated the criminal background check process for new hires.
- Developed and facilitated all new-hire orientations.
- Conducted job analysis and job evaluations, resulting in quality job specifications.
- Implemented the company's first sourcing tracking system, employees issued with a company identity number with each personal file opened and filed for references.
- Offered fair and equitable compensation by comparing current salaries with market pay.
- Updated key human resource metrics, including turnover, leave reports, gratuity, and terminations, using reporting tools on the HRMS database.
- Processing of monthly payroll for a turnover of 1000 employees computing with both Dove payroll software and Microsoft excel.
- Handling industrial relation procedures.
- Developed an employee counselling, disputes, and grievance system.
- Developed a company disciplinary code of conduct.
- Oversaw adherence to the social and gender policies established by the American challenge Account.
Human Resources & Payroll Officer
CMC AND BOMA JOINT VENTURE
Chililabombwe, Zambia
11.2012 - 04.2016
- Created employee database based on employment contract tracking.
- Driver's license expiry date and medical reports tracking.
- Developed employee shift control system.
- Supervised timekeepers.
- Developed an employee presence report register in excel for verification by each head of department.
- Compiling statistical and Payroll data from a variety of sources (e.g. Time sheets/payroll, salary adjustments).
- Union dues, benefits, leave balances, Gratuity, tax deposits, etc.
- Preparing employee Contracts as per Zambian law and filling systematically for the same.
- Attended the process of collective bargain to the signing of an agreement with the Union representatives.
- Providing summaries to other personnel and/or ensuring compliance with established guidelines (Reports of renewal and non-renewals of contracts).
- Coordinated the data processing system for payroll for the purpose of ensuring the system is operating efficiently, effectively, and accurately.
- Preparation of Statutory Deduction (NAPSA, P.A.Y.E) and remitting before set deadlines.
- Downloading and verifying employee dairy Bio-metric clocking terminal then export in Microsoft excel for further verification before importing to Dove Payroll Software.
- Sending analysis reports of employees weekly worked hours (Presence Report) for internal control purpose to departmental head.
- Preparing a monthly comparison report for worked hours and overtime to the previous month in excel and providing reasons for the variation to management.
- Any other tasks delegated to by the HR Manager.
Education
Bachelor of Human Resources Management - Human Resources Management
Africa Resource University
04.2025
Advanced Professional Diploma - Human Resources Management
Zambia Institute of Human Resource Management
Lusaka, Lusaka Province01.2020
CPD 1,2 & 3 - Human Resource Management
Zambia Institute of Human Resources Management
04.2018
ACCA Advanced Diploma - Accountancy
ZAMIM Chingola Campus
04.2006
Skills
- Experienced with MS Office applications
- Talent acquisition and assessment
- Understanding of legal dismissal protocols in Zambia
- Employee retention strategies
- Labor law expertise
- Effective redundancy management
- Human resources metrics
- Performance evaluation systems
- Statistical analysis reporting
- Compliance with statutory obligations
- Change management strategies
- Compensation, Rewards & Benefits
- Performance management systems
- Industrial Relations
- Safety protocol knowledge
- Job evaluation process
- HRIS proficiency - Sage 3000, Dove, Payroll & Workday &
- Effective policy execution
- Employee retention & Succession planning policies
- Diversity and inclusion
- HR policies development
- Grievance handling
- Optimizing performance
- Labor law compliance
- Collective Bargaining Process
- Gap needs analysis
Accomplishments
- Collaborated with a team of 15 in the development of annual leave plans across a site of over 5000 employees.
- Participated in identifying and correcting the gratuity payment.
- Used Microsoft Excel to develop weekly recruitment & contracts tracking spreadsheets.
Certification
- Certified Customer Service.
- HR & Payroll certified.
- Proficient with Pronto and raising service requests.
LANGUAGES
English - Fluent
Bemba - Fluent
References
Teddy, Mtolo, Human Resources Manager, 0962890502, Golden Lay Ltd
Hobbies and Interests
Socializing and Reading
Timeline
Human Resources Business Partner/Rewards and Benefits Specialist
Kansanshi Mining Plc
07.2021 - Current
Human Resource Manager
Zenith Pipes Limited
11.2020 - 06.2021
Human Resource Manager
BTP Consultation & Project
07.2020 - 11.2020
Human Resources Manager
CMC DI RAVENNA
04.2016 - 05.2019
Human Resources & Payroll Officer
CMC AND BOMA JOINT VENTURE
11.2012 - 04.2016
Advanced Professional Diploma - Human Resources Management
Zambia Institute of Human Resource Management
CPD 1,2 & 3 - Human Resource Management
Zambia Institute of Human Resources Management
ACCA Advanced Diploma - Accountancy
ZAMIM Chingola Campus
Bachelor of Human Resources Management - Human Resources Management
Africa Resource University