Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
References
Hobbies and Interests
Timeline
Generic

RICHARD NJOVU

Solwezi,06

Summary

Strategic and results-driven Human Resources Business Partner with over 10 years of progressive HR experience supporting dynamic, fast-paced organizations. Adept at aligning HR initiatives with business objectives to drive performance, enhance employee engagement, and foster a culture of continuous improvement. Proven expertise in talent management, organizational development, employee relations, change management, and workforce planning. Trusted advisor to senior leadership with a strong track record of developing and implementing scalable HR solutions that optimize people, processes, and performance. Recognized for a collaborative approach, sound judgment, and a strong commitment to diversity, equity, and inclusion.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Resources Business Partner/Rewards and Benefits Specialist

Kansanshi Mining Plc
07.2021 - Current
  • Streamlined communication channels between employees and senior management, boosting transparency within the organization.
  • Implemented diversity and inclusion practices within the workforce, promoting a harmonious workplace culture.
  • Devised competitive compensation packages to attract top-notch talent.
  • Facilitated training programs for improved staff development opportunities.
  • Designed effective onboarding programs, facilitating smooth integration of new hires into the organization.
  • Analyzing turnover patterns to identify retention problems and devise appropriate solutions.
  • Ensured compliance with HR policies by conducting regular audits and updates where necessary.
  • Facilitate grievance procedures ensuring resolution of issues in accordance with company policy.
  • Developed robust performance management systems, enhancing employee motivation and commitment.
  • Streamlined HR processes to improve overall efficiency and productivity.
  • Oversaw redundancy processes whilst considering employee welfare and legal compliance.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Provided expert advice on employment law to mitigate the risk of litigation.
  • Coordinated with department managers for successful succession planning efforts.
  • Conducted comprehensive recruitment drives for efficient talent acquisition.
  • Raising service request and purchase requisition (Pronto).
  • Reconciliation of bussing contract invoices for 5000 plus employees.
  • Responsible for all rewards and benefit inputs and claims.

Human Resource Manager

Zenith Pipes Limited
11.2020 - 06.2021
  • Providing guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Devised hiring and recruitment policies.
  • Developed succession plans and promotion paths for all staff.
  • Adhered to all legislative guidelines and managing payroll and benefits.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Achieving favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
  • Created and implemented compliance systems and auditing processes.

Human Resource Manager

BTP Consultation & Project
07.2020 - 11.2020
  • Created all HR policies and Procedures (leave, sexual harassment, recruitment, health & safety, alcohol abuse polices and disciplinary & grievances procedure).
  • Facilitated compliance with all legal obligations.
  • Created the company initial organization structure and advised on its staffing levels.
  • Advising management on performance management enhancement, employee compensation and benefits, recruitment and selection, employee labour relations and human resource development.
  • Created the company employee contract template and facilitated its attestation.
  • Advised management on prevailing labour laws.

Human Resources Manager

CMC DI RAVENNA
04.2016 - 05.2019
  • Developed company personnel policies, standard operating procedures and participated in aligning the company employee code of conduct within the prevailing Zambian laws.
  • Facilitated the criminal background check process for new hires.
  • Developed and facilitated all new-hire orientations.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Implemented the company's first sourcing tracking system, employees issued with a company identity number with each personal file opened and filed for references.
  • Offered fair and equitable compensation by comparing current salaries with market pay.
  • Updated key human resource metrics, including turnover, leave reports, gratuity, and terminations, using reporting tools on the HRMS database.
  • Processing of monthly payroll for a turnover of 1000 employees computing with both Dove payroll software and Microsoft excel.
  • Handling industrial relation procedures.
  • Developed an employee counselling, disputes, and grievance system.
  • Developed a company disciplinary code of conduct.
  • Oversaw adherence to the social and gender policies established by the American challenge Account.

Human Resources & Payroll Officer

CMC AND BOMA JOINT VENTURE
11.2012 - 04.2016
  • Created employee database based on employment contract tracking.
  • Driver's license expiry date and medical reports tracking.
  • Developed employee shift control system.
  • Supervised timekeepers.
  • Developed an employee presence report register in excel for verification by each head of department.
  • Compiling statistical and Payroll data from a variety of sources (e.g. Time sheets/payroll, salary adjustments).
  • Union dues, benefits, leave balances, Gratuity, tax deposits, etc.
  • Preparing employee Contracts as per Zambian law and filling systematically for the same.
  • Attended the process of collective bargain to the signing of an agreement with the Union representatives.
  • Providing summaries to other personnel and/or ensuring compliance with established guidelines (Reports of renewal and non-renewals of contracts).
  • Coordinated the data processing system for payroll for the purpose of ensuring the system is operating efficiently, effectively, and accurately.
  • Preparation of Statutory Deduction (NAPSA, P.A.Y.E) and remitting before set deadlines.
  • Downloading and verifying employee dairy Bio-metric clocking terminal then export in Microsoft excel for further verification before importing to Dove Payroll Software.
  • Sending analysis reports of employees weekly worked hours (Presence Report) for internal control purpose to departmental head.
  • Preparing a monthly comparison report for worked hours and overtime to the previous month in excel and providing reasons for the variation to management.
  • Any other tasks delegated to by the HR Manager.

Education

Bachelor of Human Resources Management - Human Resources Management

Africa Resource University
04.2025

Advanced Professional Diploma - Human Resources Management

Zambia Institute of Human Resource Management
Lusaka, Lusaka Province
01.2020

CPD 1,2 & 3 - Human Resource Management

Zambia Institute of Human Resources Management
04.2018

ACCA Advanced Diploma - Accountancy

ZAMIM Chingola Campus
04.2006

Skills

  • Experienced with MS Office applications
  • Talent acquisition and assessment
  • Understanding of legal dismissal protocols in Zambia
  • Employee retention strategies
  • Labor law expertise
  • Effective redundancy management
  • Human resources metrics
  • Performance evaluation systems
  • Statistical analysis reporting
  • Compliance with statutory obligations
  • Change management strategies
  • Compensation, Rewards & Benefits
  • Performance management systems
  • Industrial Relations
  • Safety protocol knowledge
  • Job evaluation process
  • HRIS proficiency - Sage 3000, Dove, Payroll & Workday &
  • Effective policy execution
  • Employee retention & Succession planning policies
  • Diversity and inclusion
  • HR policies development
  • Grievance handling
  • Optimizing performance
  • Labor law compliance
  • Collective Bargaining Process
  • Gap needs analysis

Accomplishments

  • Collaborated with a team of 15 in the development of annual leave plans across a site of over 5000 employees.
  • Participated in identifying and correcting the gratuity payment.
  • Used Microsoft Excel to develop weekly recruitment & contracts tracking spreadsheets.

Certification

  • Certified Customer Service.
  • HR & Payroll certified.
  • Proficient with Pronto and raising service requests.

LANGUAGES

English - Fluent
Bemba - Fluent

References

Teddy, Mtolo, Human Resources Manager, 0962890502, Golden Lay Ltd

Hobbies and Interests

Socializing and Reading

Timeline

Human Resources Business Partner/Rewards and Benefits Specialist

Kansanshi Mining Plc
07.2021 - Current

Human Resource Manager

Zenith Pipes Limited
11.2020 - 06.2021

Human Resource Manager

BTP Consultation & Project
07.2020 - 11.2020

Human Resources Manager

CMC DI RAVENNA
04.2016 - 05.2019

Human Resources & Payroll Officer

CMC AND BOMA JOINT VENTURE
11.2012 - 04.2016

Advanced Professional Diploma - Human Resources Management

Zambia Institute of Human Resource Management

CPD 1,2 & 3 - Human Resource Management

Zambia Institute of Human Resources Management

ACCA Advanced Diploma - Accountancy

ZAMIM Chingola Campus

Bachelor of Human Resources Management - Human Resources Management

Africa Resource University

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