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Associate Principal Engineer

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Skilled IT Support Engineer with broad base of experience in technical support and operations. Resolves problems quickly with in the company SLA policies, delivering high levels of customer satisfaction. Excellent knowledge of IT ticketing systems and ITIL Best practices.

Dynamic ICT Technician with a proven track record at PABTECH CREATIVE SOLUTIONS, specializing in network troubleshooting and ITIL processes. Expert in installing and maintaining advanced systems, enhancing operational efficiency. Adept at providing remote support and training, fostering collaboration to achieve project goals and ensure compliance with safety standards.

Dynamic ICT Technician with proven expertise at Outspan Medical College in network troubleshooting and system installation. Adept at delivering exceptional technical support and enhancing user experience. Strong communicator with a track record of efficiently resolving issues and maintaining seamless connectivity across campus facilities. Passionate about leveraging technology to drive success.

Dynamic ICT Technician with proven expertise at Hessequa Municipality, excelling in hardware/software deployment and technical support. Enhanced network reliability by 15% through proactive monitoring and troubleshooting. Proficient in Active Directory and adept at resolving complex issues, demonstrating strong problem-solving skills and commitment to user satisfaction.

Strong commitment to continuous learning and personal development, showcasing resilience and adaptability in fast-paced environments. Proven ability to collaborate with diverse teams, fostering a positive and productive atmosphere to achieve shared goals efficiently.

RICHARD SERENJE

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