Richarden Daka
Lusaka
Summary
Dynamic professional with extensive experience as a Personal Assistant at MIDEDE MINES SARL, excelling in schedule management and customer relationship management. Proven ability to enhance travel coordination and streamline office operations, ensuring efficiency and confidentiality. Recognized for strong communication skills and a commitment to delivering exceptional support in fast-paced environments. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
Work History
Executive Assistant and Seller’s Representative
MIDEDE MINES SARL[M.M.]
Lusaka
02.2023 - 07.2025
- Represented end seller in key meetings to negotiate favorable terms.
- Coordinated and arranged accommodations for clients to enhance travel experience.
- Managed daily schedules for executives and coordinated appointments efficiently.
- Assisted in preparing reports and presentations for internal meetings.
- Organized travel arrangements and itineraries for team members.
- Coordinated office events and team-building activities to enhance collaboration.
- Handled incoming correspondence and prioritized urgent matters promptly.
- Supported financial operations by processing invoices and expense reports accurately.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Managed household inventory and maintenance schedules.
- Arranged conference calls with remote employees or clients located outside of local area.
- Managed executive calendar and scheduled appointments efficiently.
- Coordinated travel arrangements and prepared itineraries for executives.
- Answered telephone calls from customers or clients providing assistance where necessary.
sale representative
liquid telecom zambia
Lusaka, zambia
01.2023 - 02.2023
- Engaged customers by providing product information and assistance.
- Managed inventory levels to ensure product availability on shelves.
- Collaborated with team members to achieve sales targets and promotions.
- Processed transactions quickly and accurately at the point of sale.
- Resolved customer complaints effectively to enhance satisfaction.
- Assisted in merchandising displays to attract customer attention.
- Conducted regular product demonstrations to increase awareness and interest.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
Student Advisor and Receptionist
Raj Group Zambia (Study Connect)
Lusaka
01.2021 - 09.2021
- Managed front desk operations and greeted visitors with professionalism.
- Coordinated scheduling for meetings and appointments for staff and executives.
- Maintained organized filing system for documents and correspondence.
- Assisted in processing incoming and outgoing mail efficiently.
- Handled phone inquiries and directed calls to appropriate departments or personnel.
- Supported office supply management by ordering and restocking as needed.
- Facilitated communication between departments to enhance workflow efficiency.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Responded promptly to emails from customers and other departments within the organization.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
Receptionist
Ritnet Consultancy
Lusaka
01.2020 - 07.2020
- Greeted clients and visitors with professionalism and warmth.
- Scheduled appointments and maintained calendar for senior consultants.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained office supplies inventory, placing orders as needed.
- Handled confidential documents with discretion and security measures.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Waitress
The Buzz Café
windhoek
01.2019 - 11.2019
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in taking customer orders accurately and efficiently.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of dining area and table settings consistently.
- Resolved customer complaints and inquiries professionally and promptly.
- Supported team members during busy shifts to enhance service flow.
- Maintained a professional attitude while working in a fast-paced environment.
- Participated in training sessions to improve service skills and knowledge.
- Greeted customers and provided menus.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Learned to properly handle cash transactions and process credit card payments.
- Informed customers of daily specials and menu changes.
- Followed safety protocols when handling hot plates or sharp objects.
- Completed assigned tasks within designated timeframes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Receptionist and Sales Consultant
School of Medicine, University of Namibia
05.2018 - 05.2018
- Managed incoming calls and directed inquiries to appropriate department staff.
Sales Representative
Pick n Pay
07.2016 - 09.2016
- Developed strong relationships with clients to understand their needs.
Education
Grade 12 -
Chairman Mao Zedong high School
Namibia01.2018
Grade 9 Certificate -
Jan Mohr project high School
Namibia01.2015
Grade 7 Certificate -
Van Rhyn primary School
Namibia01.2013
Skills
- Schedule management
- Travel coordination
- Office supply management
- Calendar organization
- Customer relationship management
- Communication skills
- Time management
- Detail orientation
- Confidentiality maintenance
- Efficient note-taking
- Attention to detail
- Stock maintenance
- Calendar management
- Guest relations
- Trip planning
- Errands management
- Administrative support
- Fast learning
- Personal training
- Perform well in high-demand, fast-paced environments
- Multi-task management
- Strong work ethic
Personal Information
- Date of Birth: 11/03/00
- Gender: female
- Nationality: Zambian
- Marital Status: Single
Languages
- English
- Afrikaans
References
- Mrs Sophia C, Pick n Pay Manager, +264816948331
- Mr. Richard Daka, Director, Ritnet Consultancy, +260777620693
- Mr. Mumba Mwale, Director, Raj Group Zambia, Mumbamwale.raj.outlook.com
- Mrs Van Rhyn, +264819996422
- Mr. Samuel Sambule sammysambulelt@yahoo.com
- Mr. Jean Paluku, +243893809650, +260776626112, joshnzanzu@gmail.com CEO of Midede mines
Hobbies and Interests
- Travelling
- Writing
- Listening to music
- Reading Novels
Nrc No
743426/10/1
Other Names
Richarden
Affiliations
- Writing and reading novels
- travelling
Languages
English
First Language
Afrikaans
Intermediate (B1)
B1
Accomplishments
- I've written my own book; however, it hasn't been published
Timeline
Executive Assistant and Seller’s Representative
MIDEDE MINES SARL[M.M.]
02.2023 - 07.2025
sale representative
liquid telecom zambia
01.2023 - 02.2023
Student Advisor and Receptionist
Raj Group Zambia (Study Connect)
01.2021 - 09.2021
Receptionist
Ritnet Consultancy
01.2020 - 07.2020
Waitress
The Buzz Café
01.2019 - 11.2019
Receptionist and Sales Consultant
School of Medicine, University of Namibia
05.2018 - 05.2018
Sales Representative
Pick n Pay
07.2016 - 09.2016
Grade 12 -
Chairman Mao Zedong high School
Grade 9 Certificate -
Jan Mohr project high School
Grade 7 Certificate -
Van Rhyn primary School