ROBBY MAILO
CHIEF EXECUTIVE OFFICER
LUSAKA
Summary
Strategic leader offering skills in coaching employees and presenting solutions. Innovative and enthusiastic managing director striving to create successes for organizations while building lasting relationships. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MANAGING DIRECTOR
MAILPACK LIMITED
LUSAKA
01.2014 - Current
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Implemented process improvements initiatives across various departments within the organization.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Broke down strategic problems and analysis to provide insights and recommendations.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed external communications such as press releases, media interviews.
DIRECTOR OPERATIONS
MUNTANSHI BREWERIES
LUSAKA
01.2010 - 02.2013
- Oversaw the maintenance of equipment used in daily operations activities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Established quality assurance standards across all departments within the organization.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Collaborated with senior management on strategic planning initiatives.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Ensured compliance with applicable laws, regulations and industry standards.
- Developed, implemented, and enforced operational policies and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Analyzed customer feedback to identify opportunities for process optimization.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Implemented campaigns and promotions to help with developing goods and services.
FOOD PODUCTION PROFESSIONAL
MUTANSHI BREWERIES
LUSAKA
02.2008 - 03.2010
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Chemistry
UNIVERSITY OF ZAMBIA
LUSAKA ZAMBIA07-1998
Skills
- Mentoring and training
- Revenue growth management
- Cost reduction
- Corporate social responsibility
- Cross-functional team leadership
- Certified public accountant (CPA)
- Budget development
- Staff management
- Human resources management
- Succession planning
- Data collection and analysis
- Deliverables oversight
- Operations management
- Strategic partnerships
- Stock control
- E-commerce strategy
- Budget management
- Cybersecurity management
- Human resources
- Innovation management
- Employment law
- Organizational development
- Contract management
- Workforce planning
Certification
- BACHELOR OF SCIENCE IN CHEMESTRY
- POST GRADUATE DIPLOMA IN ENVIRONMENTAL POLUTION
Timeline
MANAGING DIRECTOR
MAILPACK LIMITED
01.2014 - Current
DIRECTOR OPERATIONS
MUNTANSHI BREWERIES
01.2010 - 02.2013
FOOD PODUCTION PROFESSIONAL
MUTANSHI BREWERIES
02.2008 - 03.2010
Bachelor of Science - Chemistry
UNIVERSITY OF ZAMBIA
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