Robby Kunda Chisenga
Lusaka,Zamabia
Summary
Results-driven professional with expertise in cost reduction, operational strategy, and compliance oversight. Demonstrates strong leadership skills and proficiency in financial reporting, profit and loss analysis, and vendor relationship management. Adept at developing operational procedures to enhance efficiency while maintaining customer relationship management excellence. Skilled in conflict resolution and time management, with a focus on driving organisational success through strategic initiatives and product expertise. Committed to delivering measurable results that align with business objectives.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Operations Manager
Golden Coin Bureau de Change
Lusaka, Zambia
2013.08 - Current
- Developed risk mitigation strategies, ensured business continuity during crises.
- Led teams to achieve business objectives on time and within budget constraints.
- Directed safety protocols implementation, created safer workplace conditions.
- Liaised with stakeholders for transparent communication and better decision making.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Led and managed administrative staff to maintain smooth daily operations.
Education
Bachelor of Legal Studies and Busines Law - Legal Studies
Murdoch University
Perth, Western-Australia 2005.01 - 2009.12
Skills
- Cost reduction and efficiency
- Operational procedure development
- Financial reporting
- Customer relationship management
- Operational strategy
- Vendor relationship management
- Compliance oversight
- Profit and loss analysis
- Time management
- Leadership skills
- Product expertise
- Conflict resolution
Timeline
Operations Manager
Golden Coin Bureau de Change
2013.08 - Current
Bachelor of Legal Studies and Busines Law - Legal Studies
Murdoch University
2005.01 - 2009.12