Team collaboration and leadership
Robert Yambayamba
IT Technician
Lusaka
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Technician
Datamate ICT Limited
Lusaka
09.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Set up and maintained user accounts and client access.
- Implemented internal quality standards to secure electronic records integrity.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Construction Site Supervisor
Shebah Vision Investments
Chingola
06.2021 - 07.2022
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
- Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents.
- Delivered vital safety information in preconstruction meetings with contractors and subcontractors and complied with established safety standards during pre- and final inspections of construction projects.
- Communicated daily with vendors to keep project fully operational.
- Read plans and blueprints and communicated to workers.
- Assisted operations group with obtaining warranty service repairs.
- Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Created construction site staffing schedules to properly staff each shift.
- Managed subcontractor personnel activity and team resources to meet all project requirements.
- Actively communicated with crew and responded effectively to all questions, helping to build positive working environment for all.
Computer Technician
Slytech Computers
Lusaka
07.2019 - 12.2020
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Recovered critical information from data back ups to restore functionality.
Sales Associate
EDCON ( Jet Stores Zambia)
Ndola
11.2013 - 12.2015
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Computer Science - Information Technology
Cavendish University Zambia
Lusaka 01.2016 - Current
High School Diploma -
Masala High School
Ndola 01.2011 - 12.2013
Skills
Peripheral Repair
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Interests
Continuous personal development
Reading non-fiction books
Engaging in business activities
Swimming
Additional Information
- Ms Dandani L Bayela
Finance Manager, Twangale park hotel and events centre, lusaka
Cell: 0977 852 712
Email: lucydee@accamail.com
- Mr Gabriel Kazhila
Managing Director, Shebah vision Investment, Chingola
Cell: 0961 113 064
Email: gabriel@shebah1.com
- Mr Sam Banda
Managing Director, Datamate ICT Limited, Lusaka
Cell: 0977 313 473
Email: sam@datamateict.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Technician
Datamate ICT Limited
09.2022 - Current
Construction Site Supervisor
Shebah Vision Investments
06.2021 - 07.2022
Computer Technician
Slytech Computers
07.2019 - 12.2020
Bachelor of Computer Science - Information Technology
Cavendish University Zambia
01.2016 - Current
Sales Associate
EDCON ( Jet Stores Zambia)
11.2013 - 12.2015
High School Diploma -
Masala High School
01.2011 - 12.2013
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