RODWELL MALAMBO
Lusaka
Summary
I am a highly organized, dedicated and diplomatic Human Resources Profession, with a proven ability to improve working environments and a commitment to employee welfare. Sensitive to employee concerns, I possess strong interpersonal skills, demonstrating the utmost discretion and integrity when dealing with confidential information. I am also proficient in business, reflected in familiarity with Good understanding of principles and procedures of Zambian labor laws and business law fundamentals.
Overview
9
9
years of professional experience
Work History
HUMAN RESOURCES SUPERVISOR
KEDA ZAMBIA CERAMICS
01.2022 - Current
- Acting as the first point of contact for any Human Resources issues
- Answering employee’s requests and questions
- Maintaining and updating the Human Resource database
- Setting up a designated log-in, work station and email addresses
- Producing HR statistical reports (headcount, absenteeism, leavers, etc.) Maintaining records related to grievances, performance reviews and disciplinary actions
- Maintain digital copies of employees’ records
- Completing termination paperwork and assisting with exit interviews
- Work with departmental heads to identify staffing needs, develop job descriptions and execute recruitment strategies
- Conduct thorough candidate screenings, interviews and reference checks, ensuring the selection of qualified candidates who fit the company culture and job requirements
- Streamline the onboarding process, creating a comprehensive orientation program to reduce new employee training time
- Resolve employee conflicts and issues, providing empathetic and effective solutions that foster a positive work environment and minimize disruptions
- Ensure that compensation practices are in compliance with current laws and regulations
- Conduct periodic audits, prepare and present reports
- Maintain the Human Resource Information Systems(HRIS)
- Calculates and processes absence deductions for payroll
- Review and verify employee time off and absentee reports needed for payroll
- Monitors days worked and process the payroll records for substitute workers
- Updating and maintaining employee benefits, employment status, and similar records and gratuity and all employee payments
- Maintaining records related to pay and gratuity and all employee payments
- Follow upon Timesheets and ensure that they are correctly filled in and approved
- Drafting and maintaining payroll reports, calculating & entering data as well as overseeing all payroll processes.
HUMAN RESOURCES –OFFICER
CHINA HENAN
01.2017 - 02.2019
- Administering employee health and welfare plans
- Assist with all internal and external HR related inquiries or requests
- Maintain both hard and digital copies of employees’ records
- Assist with performance management procedures
- Schedule meetings, interviews, HR events and maintain agendas
- Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts
- Assist with performance management procedures
- Perform orientations and update records of new staff
- Produce and submit reports on general HR activity
- Assist with payroll and overseeing the completion of compensation and benefit documentation
- Keep up-to-date with the latest HR trends and best practice
- Completing termination paperwork and assisting with exit interviews
- ADMINISTRATION
- Acting as the first point of contact for any Human Resources issues
- Answering employee’s requests and questions
- Reconciling benefits statements
- Producing handbooks and employment information booklets
- Providing customer service to organization employees
- Maintaining and updating the Human Resource database
- Orienting new employees to the organization
- Setting up a designated log-in, work station and email addresses
- Producing HR statistical reports (headcount, absenteeism, leavers, etc.) Maintaining records related to grievances, performance reviews and disciplinary actions
- Writing contracts of employment and sending out offers of employment
- General Admin duties; regularly making and answering phone calls, sending out emails to staff, printing, photocopying, filing, etc.
FRONT DESK
PEARL OF HEALTH
11.2015 - 10.2017
- Patient Check-in and Check-out: Greeting patients as they arrive, verifying their personal and insurance information, and assisting with the check-in process
- This also involved scheduling appointments, collecting co-pays and updating patient records
- Appointment Scheduling: Managing the scheduling of appointments for various departments and physicians, ensuring that appointments are spaced out appropriately and that patients are scheduled efficiently
- Answering Phones and Directing Calls: Handled incoming calls, provided information to callers, and directing calls to the appropriate departments or staff members
- This also involved taking messages and relaying them to the appropriate parties
- Patient Registration: Registering new patients into the hospital system, collecting necessary demographic and insurance information, and creating patient records
- Insurance Verification and Authorization: Verifying insurance coverage for patients, obtaining pre-authorizations for procedures or services as required by insurance providers, and assisting patients with insurance-related inquiries
- Medical Records Management: Ensuring the accurate filing and retrieval of medical records, maintaining patient confidentiality in accordance with HIPAA regulations, and assisting with record requests from patients, physicians, and other authorized parties
- Assistance to Visitors: Providing information and assistance to visitors, including directions within the hospital, visiting hours, and policies and procedures
- Handling Payments and Billing Inquiries: Processing payments, issuing receipts, and assisting patients with billing inquiries or concerns
- This also involved working closely with the billing department to address any issues or discrepancies
- Maintaining Cleanliness and Organization: Keeping the front desk area clean, organized, and stocked with necessary supplies such as forms, brochures, and informational materials
- Emergency Response: Following established protocols for handling emergencies such as medical emergencies, security incidents, or natural disasters
- This involved notifying appropriate personnel, directing patients to safety, and providing assistance as needed
- Team Collaboration: Collaborating with other hospital staff members, including nurses, physicians, administrative staff, and support staff, to ensure effective communication and coordination of patient care and administrative tasks
- Compliance with Policies and Regulations: Adhering to hospital policies, procedures, and regulations, including those related to patient privacy, safety, and quality of care.
Education
Advanced Diploma in human resources management -
Lusaka business and technical college
Grade 12 School Certificate -
Parklands high School
BSc in Human Resource Management-Distance -
University of Lusaka
06.2024
Skills
- HR Policies Implementation
- Team Building and Leadership
- Diversity and Inclusion
- Recruitment and selection
- Onboarding and Orientation
- Employee Relations Management
- Compensation and benefits
- Payroll Processing
- Employee Recognition Programs
- Human Resources Operations
- Leadership Development
- Human Resource Management Software HRMS
- Recruitment and hiring
- Conflict Resolution
- Benefits and compensation management
Affiliations
Member of the Zambia institute of human resources management (ZIHRM)
Professional Qualities And Skills
- Good at decision making.
- Professional and confident with excellent diplomacy and negotiation skills
- Multitasking and work with minimum supervision
- Good understanding of HR Policies and Procedures.
- Recruitment and Retention
- Employee development and Training
- Exposure to Payroll practices and benefits.Administration.
- Effective HRIS administration and people management skills.
- Advanced interpersonal skills, demonstrated in the ability to develop strong working relationships with colleagues and company employee
- Excellent written and communication skills with the ability to liaise effectively with a range of departments to effectively implement company policies
- Exposure to Labour Law and employment equity regulations.
- Works well under pressure and meets tight deadlines.
- Highly computer literate with capability in email, MS Office and related business and communication tools.
Cell
0971-874046
Personal Information
Date of Birth: 08/15/92
References
- MR yin, Human Resource Operations Manager, China Henan, 0772827227
- Pearl of Health, Assistant Registrar-HR, Lusaka, Zambia, +260967-522540
Timeline
HUMAN RESOURCES SUPERVISOR
KEDA ZAMBIA CERAMICS
01.2022 - Current
HUMAN RESOURCES –OFFICER
CHINA HENAN
01.2017 - 02.2019
FRONT DESK
PEARL OF HEALTH
11.2015 - 10.2017
Advanced Diploma in human resources management -
Lusaka business and technical college
Grade 12 School Certificate -
Parklands high School
BSc in Human Resource Management-Distance -
University of Lusaka