Rose Kayope

Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ordered parts from across the glob for customers and stores stock
• Providing customers with Failure Analysis reports
• Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
• Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
• Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
• Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
• Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
• Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
• Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
• Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
• Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
• Ordered parts for customers, repair shops, and service departments for use in Earth moving equipment.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Ordered parts for customers, stock, and workshop for use in mining equipment.
• Developed an internal cross-training program enabling employees to gain a broader understanding of their role and its impact on the company's success.
• Calculated sales commissions for 5 parts sales representatives.
• Implemented regular performance tracking and reporting which provided valuable insights for continuous improvement in sales strategies and processes.
• Led a team of sales associates to consistently surpass monthly sales goals.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Complied with regulatory guidelines and requirements.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
• Interviewed and hired talented individuals with top-level strengths, improving organizational skill set.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Examined customer loan applications for loan approvals and denials.
• Submitted loan applications to underwriter for verification and recommendation.
• Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction Took part in sales
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
• Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
• Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
• Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
• Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
• Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
• Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
• Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Implemented rigorous risk management protocols, safeguarding against potential financial threats.
• Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
• Pioneered adoption of mobile banking services, expanding customer access and convenience.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.