ROSIA MAMBO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Accomplished [Job Title] handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.
Overview
9
9
years of professional experience
Work History
finance and administration assistant
Zambia Interfaith Networking Group
01.2022 - 01.2023
- To maintain a regularly updated cashbook and prepare monthly bank reconciliations
- Assist in posting financial transactions in ZINGO’s accounting system
- Process payments in accordance with ZINGO and donor policies
- Raising financial documents such as payment vouchers
- Maintenance and account for office petty cash and prepare petty expense analysis schedule
- Ensuring availability of adequate documentation to support all income and expenditure during financial reviews, maintaining a register of all payments (cheques and bank transfers.
Direct Sales Representative
Amahomed general dealers
01.2016 - 01.2017
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction.
Receptionist
Citi bank
01.2014 - 01.2015
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed.
Education
Grade 7 Certificates -
Lusakasa Basic School
Grade 9 Certificates -
St Patrick’s girl Basic School
Grade 12 school certificates -
The Kamwala secondary
Diploma in Business Administration -
National Institute of Public Administration(NIPA)
Bachelor of Arts in Banking and finance -
Cavendish University
Diploma in Business Administration -
National Institute of Public Administration (NIPA)
Skills
- Data entry
- Computer –Literate (Excel, Word, Publisher & Power Point)
- Ability to cope with work pressure
- Learning improved ways of working and quick to grasp new ideas and concepts
- Result oriented with less supervision
- Hardworking, willing to fulfill prime objective and strive for continued excellence
- Good interpersonal skills and communication effectively at all levels and treasure being part of the team
- Ability to motivate and lead teamwork
- Able to work long hours
Professional Research Paper
Did a research paper with a title: “To Access Marketing Strategies in Organizations, A Case Study of Multichoice Zambia Headquarters”
Career Development
- Protection from sexual exploitation and Abuse training by UNICEF
- Pursuing a Degree in Banking and finance
- Supervised election monitors at CCMG during the kabwata constituency By-election
National Registration No
339200/10/1
Personal Information
- Religion: Christian
- Date of Birth: 08/25/95
- Gender: Female
- Nationality: Zambian
- Marital Status: Single
Language Skills
English, Nyanja and Bemba
References
- Armaguard Cash Processing Center(CPC), Cash Center Supervisor, Gertrude Banda, 0976 770757
- Amahomed General Dealers, Managing Director, Cell: +260973089667, Lusaka
- Citi, Client Relations officer, Jerome C Shanambe, +260973173390, Lusaka
Hobbies and Interests
- Reading books
- Singing
- Poem writing
Timeline
finance and administration assistant
Zambia Interfaith Networking Group
01.2022 - 01.2023
Direct Sales Representative
Amahomed general dealers
01.2016 - 01.2017
Receptionist
Citi bank
01.2014 - 01.2015
Grade 7 Certificates -
Lusakasa Basic School
Grade 9 Certificates -
St Patrick’s girl Basic School
Grade 12 school certificates -
The Kamwala secondary
Diploma in Business Administration -
National Institute of Public Administration(NIPA)
Bachelor of Arts in Banking and finance -
Cavendish University
Diploma in Business Administration -
National Institute of Public Administration (NIPA)
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