Rudolph Lupindula
Lusaka
Summary
Experienced Human Resource Business Partner with over 8 years of driving HR initiatives that effectively support organizational goals. Skilled in talent management, employee relations, performance management, workforce planning, and change management. Demonstrated ability to build strong partnerships with business leaders to align HR strategies with business objectives, foster positive workplace cultures, and support employee development. Proven track record of enhancing employee engagement, reducing turnover, and driving high-performance outcomes.
Overview
12
12
years of professional experience
Work History
Senior Human Resource Business Partner
Access Bank Zambia
01.2022 - Current
- Partner with business leaders to align HR strategies with business goals and drive organizational effectiveness
- Provide coaching and guidance to managers on performance management, employee relations, and development
- Manage talent acquisition and retention strategies, improving hiring processes and reducing turnover
- Support change management initiatives to ensure smooth transitions during company restructuring and merger
- Collaborated with senior leadership to develop succession planning and career development programs
- Managed the performance appraisal process and provided coaching to managers on delivering feedback
- Develop and maintain relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts
- Collaborate with leadership to assess and improve policies across board
- Identify HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
- Conduct exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
- Manage full cycle of recruiting, hiring, and onboarding new employees
- Work with management to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance
Human Resource Generalist
Investrust Bank Plc
10.2017 - 12.2021
- Administered employee benefits, compensation, and payroll for over 200 employees
- Delivered HR training on topics including compliance, conflict resolution, and company policies
- Led recruitment initiatives, filling key roles
- Ensured compliance with labor laws and company policies, conducting regular audits
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Coordinated employee placements and administrative details
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Advocated for staff members, helping to identify and resolve conflicts
- Assisted with writing job postings and job descriptions for boards
- Conducted performance reviews and provided feedback to managers on employee performance
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
- Assisted managers and supervisors with employee disputes, disciplinary actions, and other workplace issues
Human Resources Assistant
Lusaka Water & Sewerage Company (LWSC)
01.2016 - 09.2017
- Delivered assistance with new hires throughout interviewing and hiring process
- Organized new employee orientation schedules for new hires
- Screened applicant resumes and coordinated both phone and in-person interviews
- Aided staff with employee performance review paperwork and documentation
- Responded to employee inquiries regarding benefits and other HR issues
- Set up orientations and initial training for new employees
- Checked references for potential candidates
- Participated in recruitment and selection process for new hires
Bank Teller
Stanbic Bank Zambia
07.2013 - 07.2015
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Monitored and reported suspicious activity in line with bank security policies
- Served as primary point of contact for customers, helping with account maintenance and transactions
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Identified sales opportunities and referred customers to branch partners in financial services
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Sold and cross-sold bank products to new and existing customers
Education
Bachelor of Science - Human Resource Management and Development
Mulungushi University
Kabwe, Zambia10.2012
Associate of Science - Human Resources Management
Zambia Insurance Business College
Lusaka, Zambia07.2008
High School Diploma -
Rephidim Institute
Lusaka, Zambia12.2006
Skills
- Employee Relations
- Talent Management
- Employee engagement
- Problem-solving
- Policy implementation
- Onboarding, training, and development
- Employee retention
- Recruitment strategies
- Data analytics
- Grievance handling
- Change Management
- Performance Management
- Labor Laws & Compliance
Affiliations
- Zambia Institute of Human Resource (Full Member Category)
- Society of Human Resource Management
- Lions Club
Hobbies and Interests
- Cycling
- Traveling and site seeing
- Farming
- Reading
- Watching soccer and movies
REFERENCE
Mr. Teza Ngulube
Head Retail, Digital & Business Banking
Access Bank Zambia
Email: teza.ngulube@accessbankplc.com
Mobile: 0977756853
Mr. Enock Kabwe
Stanbic Bank Zambia Ltd
Human Capital Consultant-Shared Services
Email: kabwee@stanbic.com
Mobile: +260 977748267
Mrs. Paxina Musukuma
Head Human Capital
Food Agricultural Organisatio (FAO)
Email: mwazib416@gmail.com
Mobile: +260 977884969
Timeline
Senior Human Resource Business Partner
Access Bank Zambia
01.2022 - Current
Human Resource Generalist
Investrust Bank Plc
10.2017 - 12.2021
Human Resources Assistant
Lusaka Water & Sewerage Company (LWSC)
01.2016 - 09.2017
Bank Teller
Stanbic Bank Zambia
07.2013 - 07.2015
Bachelor of Science - Human Resource Management and Development
Mulungushi University
Associate of Science - Human Resources Management
Zambia Insurance Business College
High School Diploma -
Rephidim Institute
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