Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Ruth Mwambazi
Summary
Overview
4
years of professional experience
Work History
Timothy Muwema
Store Manager
02.2020 - 05.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Chelston Secondary High School
University Overview
Skills
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Problem-Solving
- Customer Service
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
Accomplishments
Accomplishments
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
- Resolved product issue through consumer testing.
- Exceeded monthly store sales goals Number months in a row.
Timeline
Store Manager
Timothy Muwema
02.2020 - 05.2024
Chelston Secondary High School
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