Ruth Njuma
Mansa
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Qualified Registered Nurse
Volunteer Position At Mansa General Hospital
Mansa, Zambia
03.2023 - Current
- Proven skills in outpatient care, treatment implementation, and medication administration
- Proficient in routine emergency response
- Demonstrated adaptability, exceptional interpersonal skills, and a strong work ethic.
Secretary to the Director
Choma Museum
Choma
02.2007 - 03.2009
- Provided high-level secretarial support to optimize the director's productivity. Managed schedules, coordinated meetings, and handled correspondence with precision. Maintained confidentiality of sensitive information. Ensured efficient document management, drafting reports and presentations. Coordinated successful company events, managed office supplies, and supported special projects. Demonstrated strong organizational and problem-solving skills, adapting quickly to new technologies. Proactive and detail-oriented with effective communication abilities. Contributed to a positive work environment through collaborative teamwork.
Human Resources Officer
Zamtel
Ndola
01.1992 - 03.1996
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
PBX Switchboard Operator
Post And Telecommunications Company Of Zambia (PTC
03.1986 - 03.1992
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
- Improved communication within the organization through accurate message taking and timely delivery.
- Assisted in maintaining seamless office operations by providing back-up support for reception and administrative tasks.
Education
Registered Nurse
Registered Nursing Diploma
Mansa, Zambia02.2019
Advanced Certificate in Secretarial Studies -
Kasiya Secretarial And Business College
01.2014
Certificate in Human Resources Management -
Zamtel Staff Training College
01.1996
Certificate - PMBX Switchboard Operations -
Zamtel Staff Training College
01.1996
GCE 'O' Level Certificate -
Kabwe Secondary School
01.1984
Skills
- Human Resources Management
- Secretarial Duties
- Diplomatic Protocol
- Patient Care
- Medication Administration
- Emergency Response
- Adaptability
- Interpersonal Skills
Accomplishments
- Successfully provided essential secretarial support to a high-level director at Choma Museum.
- Excelled in outpatient care, demonstrating proficiency in treatment implementation and medication administration.
Languages
Proficient in [List languages spoken, if applicable]
Professional Development
Continuous commitment to staying updated with industry standards and best practices.
Healthcare Experience
Qualified Registered Nurse, Proven skills in outpatient care, treatment implementation, and medication administration., Proficient in routine emergency response., Demonstrated adaptability, exceptional interpersonal skills, and a strong work ethic.
References
Available upon request.
Certification
- Home Health Aid (HHA)
- Certified Case Manager
- Nitrous Oxide Monitoring Certification
- PALS - Pediatric Advanced Life Support
Timeline
Qualified Registered Nurse
Volunteer Position At Mansa General Hospital
03.2023 - Current
Secretary to the Director
Choma Museum
02.2007 - 03.2009
Human Resources Officer
Zamtel
01.1992 - 03.1996
PBX Switchboard Operator
Post And Telecommunications Company Of Zambia (PTC
03.1986 - 03.1992
Registered Nurse
Registered Nursing Diploma
Advanced Certificate in Secretarial Studies -
Kasiya Secretarial And Business College
Certificate in Human Resources Management -
Zamtel Staff Training College
Certificate - PMBX Switchboard Operations -
Zamtel Staff Training College
GCE 'O' Level Certificate -
Kabwe Secondary School