Ruvimbo Dzapasi
Victoria Falls
Summary
Dedicated, enthusiastic and vibrant individual seeking a guest service opportunity where I can utilize the earned experience in the hospitality industry while advancing my career.
Overview
7
7
years of professional experience
Work History
Reservations
The Little Outlook Lodge
04.2024 - Current
- Process reservations, cancellations and modifications of existing reservations.
- Reserve rooms, changed reservations and added special request notes to reservations electronically in reservations system.
- Manage reservations including seating guests and answering phone calls for reservations.
- Verify guest reservations and room assignments.
- Manage reservations using hotel software systems.
Front Office Graduate Trainee
A' Zambezi River Lodge
11.2021 - 11.2023
- Efficiently managed guest arrivals and departures by providing hospitality services including registration.
- Performed night audit functions to ensure accurate account balances.
- Generated daily, weekly and monthly reports to close out daily transactions and meet objectives.Delivered training sessions to new hires covering procedures, policies, and anticipated level of customer service.
- Handled guest complaints in a professional manner
- Ensured the accuracy and integrity of daily transaction documentation.
- Handled payment transactions at the front desk.
- Maintained effective communication with housekeeping staff, facilitating smooth coordination of room availability and occupancy management.
- Provided support to guests seeking reservations for various hotel amenities.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Participated in budget planning activities related to front desk operations.
- Delivered exceptional customer service through engagement, attentive listening and strong interpersonal skills.
Office Administrator
Sifford Investments
06.2021 - 08.2021
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
Lounge Attendant
National Handling Services
07.2017 - 02.2020
- Delivered exceptional customer service by greeting and assisting guests upon their arrival.
- Provided information about different services and amenities offered in the lounge.
- Assisted customers with their inquiries and requests in a timely manner.
- Prepared food items, such as sandwiches, salads, snacks, and beverages for customers.
- Replenished food items throughout the day according to customer demand.
- Checked identification of customers when necessary to verify legal drinking age.
- Performed cashier duties such as collecting payments from customers and issuing receipts.
- Provided exceptional service to high volume of daily customers.
- Managed reservations received through both phone and online channels.
Education
Bachelor of Tourism and Hospitality Honors Degree
University of Zimbabwe
Zimbabwe08-2019
High School Diploma -
Chipindura High School
Zimbabwe12-2014
10 Ordinary Level sommercial subjects
Bradley High School
Zimbabwe12-2012
Skills
- Microsoft Office Suite
- Opera, Micros, Accpac Software
- Excellent verbal communication skills
- Excellent presentations skills
- Research abilities
Key Personal Attributes
- Excellent written and verbal communication skills
- Can easily adapt to different working conditions
- Good team player
- Result oriented and able to deliver within set deadlines
Personal Information
- License: Clean Class 2
- Date of Birth: 04/18/97
- Gender: Female
- Nationality: Zimbabwean
References
- Mr. T Dhliwayo, Operations Manager, National Handling Services, +263773069845, tizzydl@gmail.com
- Mr. T Dzivakwi, Public Relations Manager, Sifford Investments, +263784998245, nigeldz@gmail.com
- Mr. L Zinyuke, F & B Manager/ GT Program mentor, A' Zambezi River Lodge, +263775902605, Livhas.Zinyuke@rtg.co.zw
Languages
English and Shona
Timeline
Reservations
The Little Outlook Lodge
04.2024 - Current
Front Office Graduate Trainee
A' Zambezi River Lodge
11.2021 - 11.2023
Office Administrator
Sifford Investments
06.2021 - 08.2021
Lounge Attendant
National Handling Services
07.2017 - 02.2020
Bachelor of Tourism and Hospitality Honors Degree
University of Zimbabwe
High School Diploma -
Chipindura High School
10 Ordinary Level sommercial subjects
Bradley High School
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