Guest relations service
Ruvimbo Dzapasi
Hotelier
Victoria Falls,Matabeleland North, Zimbabwe
Summary
Dedicated, enthusiastic and vibrant individual seeking a guest service
opportunity where I can utilize the earned experience in the hospitality industry
while advancing my career.
Overview
7
7
years of professional experience
1
1
Language
Work History
Reservationist
Little Outlook Lodge
Victoria Falls, ZW
04.2024 - Current
- Process reservations, cancellations and modifications of existing reservations
- Reserve rooms, changed reservations and added special request notes to reservations electronically in reservations system
- Manage reservations including seating guests and answering phone calls for reservations
- Verify guest reservations and room assignments
- Manage reservations using hotel software systems.
- Excellent communication skills, both verbal and written.
Front Office Graduate Trainee
A' Zambezi River Lodge
Victoria Falls, ZW
11.2021 - 11.2023
- Efficiently managed guest arrivals and departures by providing hospitality services including registration
- Performed night audit functions to ensure accurate account balances
- Generated daily, weekly and monthly reports to close out daily transactions and meet objectives
- Handled guest complaints in a professional manner
- Ensured the accuracy and integrity of daily transaction documentation
- Handled payment transactions at the front desk
- Maintained effective communication with housekeeping staff, facilitating smooth coordination of room availability and occupancy management
- Provided support to guests seeking reservations for various hotel amenities
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings
- Participated in budget planning activities related to front desk operations
- Delivered exceptional customer service through engagement, attentive listening and strong interpersonal skills.
Office Administrator
Sifford Investments
Harare, ZW
06.2021 - 08.2021
- Coordinated and managed daily administrative operations of the office
- Organized and maintained filing systems, including electronic databases and records
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintained customer confidence and protected operations by keeping information confidential
- Processed invoices on a timely basis according to established procedures.
Lounge Attendant
National Handling Services
Harare, ZW
07.2017 - 02.2020
- Delivered exceptional customer service by greeting and assisting guests upon their arrival
- Provided information about different services and amenities offered in the lounge
- Assisted customers with their inquiries and requests in a timely manner
- Prepared food items, such as sandwiches, salads, snacks, and beverages for customers
- Replenished food items throughout the day according to customer demand
- Checked identification of customers when necessary to verify legal drinking age
- Performed cashier duties such as collecting payments from customers and issuing receipts
- Provided exceptional service to high volume of daily customers
- Managed reservations received through both phone and online channels.
Education
Bachelor of Tourism and Hospitality Honors Degree - undefined
University of Zimbabwe
08.2019
High School Diploma - undefined
Chipindura High School
12.2014
Skills
- Microsoft Office Suite
- Opera, Micros, Accpac Software
- Excellent verbal communication
- Skills
- Excellent presentations skills
- Research abilities
- 12/2012
- Bradley High School, Zimbabwe
- Ordinary Level Qualifications
- 10 Ordinary Level commercial subjects
- Key Personal Attributes
- Excellent written and verbal communication skills
- Can easily adapt to different working conditions
- Good team player
- Result oriented and able to deliver within set deadlines
- Mr L Zinyuke, F & B Manager/ GT Program mentor, A' Zambezi River Lodge
- 263775902605, LivhasZinyuke@rtgcozw
References
References Mr. T Dhliwayo, Operations Manager, National Handling Services,
+263773069845, tizzydl@gmail.com
Mr. T Dzivakwi, Public Relations Manager, Sifford Investments,
+263784998245, nigeldz@gmail.com
Interests
Reservations
Travel and tours
Timeline
Reservationist
Little Outlook Lodge
04.2024 - Current
Front Office Graduate Trainee
A' Zambezi River Lodge
11.2021 - 11.2023
Office Administrator
Sifford Investments
06.2021 - 08.2021
Lounge Attendant
National Handling Services
07.2017 - 02.2020
Bachelor of Tourism and Hospitality Honors Degree - undefined
University of Zimbabwe
High School Diploma - undefined
Chipindura High School
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