Salifyanji Makwaza

• Assisting in soliciting and evaluating bids, quotes, and proposals
• Preparing and issuing purchase orders and contracts
• Maintaining accurate records and databases
• Coordinating with suppliers and internal stakeholders
• Conducting market research and analyzing prices
• Assisting in negotiating contract terms and conditions
• Ensuring compliance with organizational policies and procedures
• Managing inventory and maintaining stock levels
• Providing administrative support to the procurement team
• Assisting in resolving procurement-related issues and disputes

• Built positive rapport and relationships for high levels of customer satisfaction.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Implemented company policies and procedures for professional, cohesive customer care.
• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Developed customer service initiatives to improve performance and uplift satisfaction scores.
• Onboarded and trained customer representatives to meet performance and service goals.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Monitored front areas so that questions could be promptly addressed.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Attend to customer queries
• Assisted customers with sales transactions accurately and efficiently, including cash, check, card, and layaway payments
• Created a world-class experience for customers using top-notch communication skills
• Completed daily cash and credit sales reports for the branch manager.
• Resolve customers' service or billing complaints by performing activities
• Contact customers to respond to inquiries or to notify them of claim investigation results, and any planned adjustments.
• Determine charges for services requested
• Bank reconciliations.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked effectively in fast-paced environments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Prepare monthly invoices for Commercial accounts timely, and ensure payments are correctly mapped.
• Ensure that statements are sent monthly to all commercial and corporate account holders
• Reconcile the Corporate and commercial account statement to clarify account statements and ensure that any unreconciled transactions are corrected promptly.
• Maintain the commercial Age Analysis and improve and implement debt collection processes when there are any overdue invoices or payments and initiate legal procedures if necessary.
• Generate and prepare month-end reports that show the age of the corporate and commercial accounts and the reason for the debt.
• Monitor overdue, active accounts.
• Negotiate payment terms with corporate and commercial customers, and ensure they pay monthly and on time.
• Ensure funds are deposited directly to our bank account by corporate and commercial subscribers and are effective on the system.
• Create and credit accounts for barter deals, commercial, and corporate social investment.
• Monitoring all Parent Accounts on clarity and report on movements
• Ensure that any anomalies on the parent accounts are corrected promptly
• Manage relationships with corporate and commercial subscribers.
• Process transfer of funds on Corporate and Commercial accounts
• Prepare invoices for all commercial and corporate accounts and ensure that these are in line with the ZRA guidelines on Vat and WHT.

• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Ensure other payment platform files are uploaded
• Manage information dissemination to the relevant internal and external parties
• Ensure that agents adhere to Multichoice operating procedure
• Monitor bank deposits done daily
• People management at functional level, including staff productivity, performance management
• Direct field agency relations, providing all needed information
• Manage and reconcile agent accounts

• Devised and implemented processes and procedures to streamline operations.
• Ensure other payment platform files are uploaded
• Manage information dissemination to the relevant internal and external parties
• Monitor bank deposits done daily
• People management at functional level, including staff productivity, performance management
• Direct field agency relations, providing all needed information
• Manage and reconcile agent accounts