Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Watching Soccer, Swimming, Socializing, Networking and Travelling
Timeline
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Salifya Stephen Sikwese

Salifya Stephen Sikwese

Information Technology Professional
Kitwe

Summary

Accomplished and dependable Sales Executive and Information Technology professional possessing over 15 years of hands-on experience with a verifiable record of performing sales and IT activities, Comprehensive Knowledge of computer networks and communication systems, Server administration coupled with strong expertise in software deployment and hardware installation, operation, and maintenance.

Experienced and dedicated Data Analyst with several years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Adept at receiving and monitoring data from multiple data streams, including Access, SQL, and Excel data sources. Bringing forth the ability to synthesize quantitative information and interact effectively with colleagues and clients. Proven track record of generating summary documents for senior management for monthly and quarterly audit and compliance reporting.

Overview

18
18
years of professional experience
15
15
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Sales Executive & IT Support

Highlands Investments Limited
Kitwe
10.2010 - Current
  • Wrote, maintained, and executed SQL queries to validate the integrity of the database.
  • Created and updated spreadsheets, databases, and other documents using Microsoft Excel.
  • Implemented access control measures to ensure that only authorized personnel have access to sensitive data.
  • Provided technical guidance and support to ensure user proficiency in the use of IT applications
  • Provided administrative support to the executive, including researching, preparing, and summarizing reports, as needed
  • Managed a team of sales representatives and provided ongoing training and support to ensure sales targets were achieved.
  • Developed a system for remote access and secure remote connections, allowing for remote working capabilities
  • Established and maintained secure networks, ensuring data and systems were secure and compliant with industry standards.
  • Created and maintained a database of customer information and transactions, resulting in improved customer retention rates.
  • Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication.
  • Devised periodic information technology goals and integrated appropriate computer systems.
  • Updated online documentation with accurate tenant and allocation information for reliable reference.
  • Updated system with current customer, payment and inventory information.

Stores Keeper

Marike Engineering Limited
Chililabombwe
01.2007 - 12.2008

Marike Engineering Ltd was contracting company at Konkola Copper Mines Plc No. 1 Shaft Chililabombwe

My role there was a stock keeper. I was Maintaining all stock recods for the site. Issuing construction material, spares, PPE, maintaining attendance record, issuing underground cap lamps.

Education

Bachelor of Science - Information Technology

Copperbelt Unviversity
Kitwe, Zambia
01.2022 - 06.2024

Diploma of Higher Education - Information Technology

Copperbelt University
Kitwe, Zambia
01.2009 - 12.2021

Skills

Network troubleshooting

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Accomplishments

  • I Streamlined computer repair and maintenance processes, reducing average repair time by 40%.
  • I developed and documenting standard operating procedures for IT processes to ensure consistency and efficiency.
  • I surpassed annual sales targets achieving sales targets by a significant margin through strategic business development and relationship management..
  • Awards and Recognition: I received awards like “Employee of the year” for 8 continuous years due to hard work and dedication.

Affiliations

  • Information and Communications Technology Association of Zambia ICTAZ
  • Zambia Chartered Institute for Logistics and Transport - ZCILT

Certification

Logistician ZCILT

Watching Soccer, Swimming, Socializing, Networking and Travelling

Watching Soccer, Swimming, Socializing, Networking and Travelling

Timeline

Logistician ZCILT

03-2024

Bachelor of Science - Information Technology

Copperbelt Unviversity
01.2022 - 06.2024

Sales Executive & IT Support

Highlands Investments Limited
10.2010 - Current

Diploma of Higher Education - Information Technology

Copperbelt University
01.2009 - 12.2021

Stores Keeper

Marike Engineering Limited
01.2007 - 12.2008
Salifya Stephen SikweseInformation Technology Professional