Samisana Lindunda
MAIDSTONE,KENT
Summary
Practical, highly skilled individual demonstrating out-of-the-box thinking. Optimises cost-effective operations and improves safety by scrutinising existing practices. Proven success fulfilling complex project briefs on-time and under budget.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Field Quality Auditor
IHS ZAMBIA
Lusaka, Lusaka Province
08.2018 - Current
- Monitored and assessed quality performance to gauge progress.
- Supervised site construction personnel to gauge performance and productivity.
- Developed and implemented tactical solutions to resolve problems, enabling optimised customer satisfaction.
- Captured and analysed data, addressing adverse variation.
- Diesel usage optimization's
- rectifier and generator installation
- contractor performance analysis and recommendation
- warehouse material collection
- Investigated customer complaints to address areas of improvement and eliminate non-conformances.
- Drafted corrective actions for non-conforming products and continued quality improvements.
- Measured and monitored quality performance against agreed KPIs, implementing recommendations.
- Collaborated with engineering team to communicate and achieve quality standards and outputs.
- Investigated incidents of non-conformance using analyses techniques.
- Submitted performance reports, identifying shortfalls and facilitating improvement actions.
- Audited existing operational practices, proactively challenging and implementing improvement to achieve growth.
- Devised corrective actions and solutions to improve product durability.
Maintenance Team Lead
BM Logistics
Lusaka, Lusaka Province
01.2015 - 07.2018
- Maintain and repair electrical and mechanical equipment on Telecommunication cell sites
- Assist in running an efficient maintenance operation which is able to fulfill operational and customer demand and meet set targets
- Ability to coach, counsel and lead a team of people
- Perform scheduled planned preventative maintenance in accordance to minimized unplanned downtime
- Perform effective diagnosis of breakdowns and timely repair of equipment to maximize availability
- Record and document all work carried out on all equipment on both paper
- And electronic systems as is required
- Analysis of issues to root cause and development of countermeasures, improvement actions and/or suggestions to improve.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Mentored and coached junior staff to produce high-performing, quality team members.
- Promoted company values and vision, ensuring full team adherence and investment.
- Upheld health and safety standards, maintaining complete compliance with department procedures.
- Expertly led teams of 5 to successfully achieve productivity KPIs.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Managed accurate and timely delivery of dispatch orders to customers.
- Participated in safety and risk assessments and suggested hazard reduction strategies.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 99.93%.
- Reduced personnel injuries through encouraging safe behaviour in workplace.
Passive Maintenance Field Engineer
BM LOGISTICS
Lusaka, Lusaka Province
01.2014 - 01.2015
- Performed onsite installation, modification and maintenance of systems and equipment.
- Observed safety protocols and PPE requirements to reduce safety hazards.
- Collected and organised data for use in decision-making activities.
- Maintained technical competency level on job-related instruments by attending continuous training and staff meetings.
- Repair of land phone circuit and telephone number reassignment
- Backup power systems(Generators and solar)
- Monitored and managed parts ad equipment inventory to support continuous availability.
- Performed preventive maintenance to decrease unplanned defects and increase equipment longevity.
- Generated detailed field service reports recording daily work data.
- Accurately troubleshot and diagnosed equipment malfunctions to minimise unplanned machinery downtime.
- Fault Correction
- Rectifiers, Electrical and mechanical Maintenance cell site generators
- Configuration of generator controllers
- Fault troubleshooting on electrical and mechanical equipment on site
- Monthly preventive maintenance schedule for 36 cell sites and reporting and recommendation
- 24/7 on call duty to attend to any fault on any site
- Delegating task at each stage of project execution based on project need
- Organizing project materials required to execute project task professionally
- Planning of generator installation schedule execution follow up and reporting to my superiors.
Network Operations lead engineer
EXCEED COMMUNICATIONS
Lusaka, Lusaka Province
01.2013 - 01.2014
- Exceed Communications, NOC Team Leader, Lusaka
- Site monitoring Tools (SAM2 and NETCO)
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Ensuring availability of power in the switch room, server and Data room
- Managed problem escalation process and follow up
- Proactively monitor the network for the health, capacity and errors
- Assigning and scheduling tasks, which includes determining appropriate techniques and tools/equipment
- Ensuring Switch room temperature is at normal equipment operation.
Field Technologist
Exceed Communications
Lusaka, Lusaka Province
04.2012 - 12.2012
- Carrying Planned Preventive Maintenance on Passive elements on site
- Maintenance and troubleshooting power systems (rectifiers, generators, AVR)
- Generator controller configuration( Intelilite, Deep Sea)
- Navigation lights replacement
- Managing outages for the sites in the shortest period of time
- Responsible for timely and efficient reporting on site activities
- Generator installation and servicing
Installation Supervisor
CADD Engineering Solutions
Lusaka, lusaka
01.2012 - 03.2012
- Configuration of PASO Link Radios
- Installation of BTS Equipment (ZTE Equipment)
- 3G and GSM(900,1800 and 2100Mhz)
- Aligning of microwave dish
- Feeder cable preparation and connection
- Sector A,B and C GSM Antennae installation
- Achieved project deadlines though focused staff and resource planning.
- Briefed and motivated site teams to deliver quality results.
- Liaised with coordinating construction teams to synchronise workflows.
- Updated managers on project progress for improved forward planning.
- Monitored site productivity levels to achieve projects within budgets and deadlines.
- Briefed teams on daily task requirements to meet project targets.
Trainee technologist
COPPERBELT ENERGY CORPORATION
Kitwe, Copperbelt
01.2009 - 06.2009
- Optic Fiber (splicing)
- OTDR Equipment to trace broken fiber
- ABB RTU 560 maintenance and expansion
- SCADA system monitoring
- Project for the un-bundling of Alarms
- Commissioning and decommissioning of RTUs
- Cable laying clean ups
Education
Diploma - Telecommunications
Copperbelt University
01.2007 - 12.2010
GCE Certificate -
Mufulira High school
Mufulira, Copperbelt 04.2001 -
Grade 9 School Certificate - undefined
Mufulira High school
2001
Skills
- ICT Systems
- Networking
- Sales and Marketing
- Good communication skills
- Creative Problem Solving
- A willingness to keep up to date with new developments in Technology
- Good customer care skills
- Good Interpersonal Skills
- Knowledge of health and safety issues
- Well- developed team management and technical skills
- Team builder and Motivator
- Computer Skills
- Microsoft Office (Ms Word, Ms Projects, PowerPoint, Ms Excel, Publisher)
- Hardware and Software installation
- Excellent time management
- Effective communicator
- Risk assessment
- Attention to detail
- Failure Mode and Effect analysis
- De-commissioning
- 5-why analysis
Interests
INTERESTS AND ACTIVITIES , volunteering works, Singing Opera and Classical music, recorder (family flute), flute, soccer, Badminton, Table tennis and Loan Tennis, swimming, reading and writing (poetry, philosophy)
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Field Quality Auditor
IHS ZAMBIA
08.2018 - Current
Maintenance Team Lead
BM Logistics
01.2015 - 07.2018
Passive Maintenance Field Engineer
BM LOGISTICS
01.2014 - 01.2015
Network Operations lead engineer
EXCEED COMMUNICATIONS
01.2013 - 01.2014
Field Technologist
Exceed Communications
04.2012 - 12.2012
Installation Supervisor
CADD Engineering Solutions
01.2012 - 03.2012
Trainee technologist
COPPERBELT ENERGY CORPORATION
01.2009 - 06.2009
Diploma - Telecommunications
Copperbelt University
01.2007 - 12.2010
GCE Certificate -
Mufulira High school
04.2001 -
Grade 9 School Certificate - undefined
Mufulira High school
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