Samora Hambwalula
Lusaka
Summary
Insightful Key Account Manager offering over 8 years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
18
18
years of professional experience
Work History
Coordinator- Key Accounts & Invoicing
Sterelin Medical & Diagnostics Ltd
04.2018 - Current
- Addressed client questions and resolved complaints related to products, services and accounts.
- Developed trusting relationships with key accounts.
- Increased product sales through targeted marketing campaigns.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Maintained positive working relationships with retailers and representatives.
- Utilized sales data and client feedback to improve organizational strategies.
- Assisted sales team with challenging client requests.
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Supervised sales assistants and approved sales orders and invoices
- Reconciling key accounts deliveries against orders.
- Preparing key accounts customer statements of account using their required formats
- Downloading orders through customer B2B portals, and responding to quarries through email and phone call.
- Liaising with warehouse and other departments to ensure client satisfaction.
- Training stuff on customer care excellence, microsoft office and pastel evolution.
- Preparing sales and marketing reports as required by management
- Marketing of brands through social media networks i.e facebook and instagram, and running promotions to increase customer brand awareness.
- Motivating stuff in my department to ensure continouse productivity and a suitable working environment.
- Assist in inventory management and stock taking
- New client Acquisition and registration using pastel and Sage evolution
Sales Desk Assistant
Sterelin Medical & Diagnostics Ltd
04.2017 - 04.2018
- Investigated and analyzed client complaints to identify and resolve issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained immaculate appearance at sakes desk and surrounding areas with regular cleaning and attention to aesthetics.
- Sorted invoices for accounting department and filing by vendor code.
- Helped guests select and purchase products, join loyalty or promotional programs and sign up for services.
- Monitored sales desk area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed customer invoices using pastel evolution
- Took customer orders through phone calls.
- Updated customers with latest arrivals
- Proposed new and best practices and routines to foster customer satisfaction.
Sales Desk Assistant
Melcome Pharmaceuticals Ltd
01.2016 - 01.2017
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained immaculate appearance at sales desk and surrounding areas with regular cleaning and attention to aesthetics.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored sales desk area to provide consistently safe, hazard-free environment for customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Coordinated smooth client flow by quickly processing paperwork and changes.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Collated, bound and stored computer-generated reports.
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed customers orders through invoicing
- Assisted in key accounts contract management with key customers.
- Participated in weekly sales evaluation meetings.
- Updated customers through phone call on new arrivals
- issued weekly, monthly, quarterly and yearly reports using pastel for management and sales review meetings.
Vault Custodian
Armaguard Security Ltd
01.2014 - 01.2016
- Balanced daily cash deposits and vault inventory with zero error rate.
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
- Prepared daily vault summery to balance with cash available.
- Supervised cashiers to verify compliance with both federal and local regulations.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Verified that deposits and orders contained correct customer contents on transaction basis.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy.
- Maintained accurate cashier booth using high attention to detail while handling customer bank transactions.
- Complied with vault procedures and controls and cross-trained other staff members in CPC processes to verify consistent services.
- Prepared and securely shipped excess coin and currency to Bank of Zambia or correspondent banks, balanced completed work and compiled inventory reports.
- Used manual and mechanical means to count and verify monetary values.
- Mentored and trained newly hired cashiers to familiarize each with job responsibilities and organizational procedures.
- Ordered and disbursed coin and currency to keep vault balanced and supply banks and other customers.
- Adhered to regulatory and company security and audit procedures.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
Cashier
Armaguard Security Ltd
01.2014 - 01.2014
- Adhered to financial services security and audit procedures.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Researched and resolved customer issues on personal cash deposits.
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Received and counted daily inventories of cash and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Bank of Zambia.
- Fulfilled diverse duties to provide customer service and operate money counters.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified transaction errors when debits and credits did not balance.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Reported daily averages and shortages to operations department.
- Verified amounts and integrity of every check or funds transfer.
Accounts Assistant
New Fairmont Hotel Ltd
01.2011 - 01.2013
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
- Prepared clear, concise and accurate financial reports and forms for use by departments and outside agencies.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Entered employee records, time cards and miscellaneous deductions for payroll.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Compiled audit reports for expenditures, profits and losses to provide transparency.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Assisted financial professionals with managing general ledgers and account statements.
- Prepared financial statements and expense documents for management teams.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Front Desk Receptionist
Ngolide Lodge
01.2007 - 01.2011
- Scheduled space or equipment for special programs, meetings and conferences.
- Liaised with housekeeping and maintenance staff to address and resolve building and room issues.
- Completed basic bookkeeping and document filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Input customer data into reservation systems and updated to reflect room changes.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated airpot pick-ups for guests
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted clients with bookings for tourist activities
- Maintaining and balancing cash float and petty cash.
- Auditing of receipts and invoices.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Education
Diploma - Accounts
Livingstone Institute of Business And Engineering
Livingstone06.2009
GCSE Certificate - General Studies
Hillcrest Technical School
Livingstone12.2005
Skills
- Stuff motivation
- Problem-Solving
- Staff Training and Development
- Customer Complaint Resolution
- Pastel/Sage evolution
- Decision-making
- Work Planning and Prioritization
- MS office
- Report writing
- Accounts reconciliations
- Adaptability and flexibility
- Verbal and written communication
- Workflow management
- Team leadership
- Inventory management
Achievements
- Successfully managed to create a suitable environment where new ideas can be shared
- Successfully cultivated positive and result oriented working attitudes on stuff entrusted with me
- Successfully developed key brand awareness activities using social media and increased sales by over 30%.
- Was awarded most committed and hardworking employee of the year.
Hobbies
Playing soccer, Singing, Reading social articles, dancing, movie acting
References
- Mr Mainza Ludwizi
Sterelin Medical & Diagnostics
Mobile : +260977821071
- Mr Lovemore Mweempe
Melcome Pharmaceuticals
Mobile : +260977712124
Contact
01010, Lusaka Zambia
Education and Training
true,Lusaka,Livingstone ,Livingstone
Timeline
Coordinator- Key Accounts & Invoicing
Sterelin Medical & Diagnostics Ltd
04.2018 - Current
Sales Desk Assistant
Sterelin Medical & Diagnostics Ltd
04.2017 - 04.2018
Sales Desk Assistant
Melcome Pharmaceuticals Ltd
01.2016 - 01.2017
Vault Custodian
Armaguard Security Ltd
01.2014 - 01.2016
Cashier
Armaguard Security Ltd
01.2014 - 01.2014
Accounts Assistant
New Fairmont Hotel Ltd
01.2011 - 01.2013
Front Desk Receptionist
Ngolide Lodge
01.2007 - 01.2011
Diploma - Accounts
Livingstone Institute of Business And Engineering
GCSE Certificate - General Studies
Hillcrest Technical School
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