Sampa Mulenga
Lusaka
Summary
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning with an exceptional work ethic.
Overview
9
9
years of professional experience
Work History
Key Account Manager- Public Sector and NGO
cGrate Zambia Limited
03.2025 - Current
- Customer Acquisition
- Drive Sales growth in the Sector
- Develop customize proposals for potential clients, demonstrating the value of the company''s products and services.
- Analyzing market trends, identifying opportunities for expanding product/service offerings within key accounts.
- Build and maintain strong client relationships to drive business growth.
- Initiate cross-selling and upselling strategies to maximize account revenue potential.
Cashier/Administrator
cGrate Zambia Limited
10.2023 - 02.2025
- Drove sales growth at Customer Experience Centre
- Resolved merchant complaints professionally, leading to improved merchant relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Teller/Sales representative
cGrate Zambia Limited
03.2023 - 09.2023
- Received and receipted payments from Employer’s clients
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated and provided support to merchants on use of merchant mobile app and other alternative channels
- Engaged with various stakeholders for brand awareness and support efforts.
Team Leader
Water Zambia 282 ltd (NGO)
04.2021 - 02.2023
- Oversaw daily operations of over 15+ employees
- Prepared reports on project execution.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Administered payroll and applied financial controls, ensuring timely payments and cost efficiency optimization.
Event Manager / Key Account Manager
R&G Events
07.2018 - 12.2020
- Planned event execution for clients
- Prepared quotations for clients.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
Technician
R&G Events
06.2016 - 12.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Marketing
University of Lusaka
Lusaka04-2022
GCE' O Level certificate -
Hillcrest National Tech High School
11-2010
Skills
- Strong Interpersonal Skills
- Creative thinker and good communicator
- Business development
- Key account management
- Sales negotiations
- Problem-solving
- Written communication
- Relationship building
References
Ms. Rachael Lungu, Regional Sales Manager, +260963915960, cGrate Zambia Limited, Lusaka.
Mr. Dennis, Musonda, Sales and Logistics Coordinator, +260975313818, Handyman’s Lime, Ndola.
Mr. Chama Mwaba, Team Leader, +260970439798, R&G Events, Lusaka.
Hobbies
Reading, learning new languages, singing,playing soccer.
Timeline
Key Account Manager- Public Sector and NGO
cGrate Zambia Limited
03.2025 - Current
Cashier/Administrator
cGrate Zambia Limited
10.2023 - 02.2025
Teller/Sales representative
cGrate Zambia Limited
03.2023 - 09.2023
Team Leader
Water Zambia 282 ltd (NGO)
04.2021 - 02.2023
Event Manager / Key Account Manager
R&G Events
07.2018 - 12.2020
Technician
R&G Events
06.2016 - 12.2020
Marketing
University of Lusaka
GCE' O Level certificate -
Hillcrest National Tech High School
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