Hi, I’m
Sampa Musonda
Lusaka
Summary
Sampa Kizito Musonda is a Marketer with experience in Banking, Public Relations, Digital Marketing and E Commerce. His experience comprises over 14 years in a reputable financial institution, one year in the biggest local Insurance Company and Co-Founder of Khutenga Investments, an E Commerce Start up. He is a vibrant and result driven individual with the ability to work in an intense deadline driven environment with minimal supervision. He possesses strong interpersonal, analytical and sales and planning skills.
Overview
15
years of professional experience
Work History
Indo Zambia Bank, Lusaka Main
Relationship Manager
01.2023 - Current
Job overview
- Promoting the Banks existing products and services to the market.
- Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
- Gathering, investigating, and summarizing market data and trends to draft reports.
- Implementing new sales plans and advertising.
- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
- Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
KHUTENGA INVESTMENTS
Managing Director and Co-Founder
01.2021 - Current
Job overview
- Product development
- Manage Client accounts and creating digital marketing strategy for clients and khutenga
- Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
- Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
- Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.
- Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign strategies, complete with formal proposals and recommendations on tactics.
- Manage partnerships with existing vendors and develop new partnerships that are mutually beneficial to all parties.
Indo Zambia Bank, Head Office
Communications and Brand Manager
01.2022 - 01.2023
Job overview
- Product Development and implementation
- Ensure bank and BOZ directives on customer complaints is handled effectively.
- Create and monitor banks customer complaint system and call centre.
- Coordinate smooth execution of banks Public Relations activities, product promotional campaign, corporate and image promotional campaigns.
- Promote and boost brand image of the bank through effective media strategy and corporate activities.
- Adhere to banks operational guidelines in all dealings.
- Create banks digital marketing strategy
- Create and manage internal and external communication for the bank.
- Manage bank - Client relationship by creating mutually beneficial relationships
- Competitor analysis and reporting of trends and developments in the industry
Indo Zambia Bank, Mandahill Branch
Branch Manager
01.2020 - 12.2020
Job overview
- Monitors the overall branch operations ensuring smooth delivery of customer service
- Gives guidance to sectional heads to ensure smooth operation of work
- Marketing bank products and services and soliciting new business for the bank
- Attends to all staff matters to ensure staff morale is high
- Ensures timely submission of reports pertaining to branch operations
- Attends to customer complaints and suggestions to make sure operations are up to standards
- Ensures KYC and all other regulatory policies are followed by all staff members to ensure branch operates accordingly to stipulated regulations
- Prepares Monthly reports
- Make sure the banks customer relationship management policy is followed to ensure customers are served well.
- Perform any other duties assigned to me from time to time
- Product development
Indo Zambia Bank, Kamwala Branch
Branch Manager
08.2019 - 12.2020
Job overview
- Monitors the overall branch operations ensuring smooth delivery of customer service
- Gives guidance to sectional heads to ensure smooth operation of work
- Marketing bank products and services and soliciting new business for the bank
- Attends to all staff matters to ensure staff morale is high
- Ensures timely submission of reports pertaining to branch operations
- Attends to customer complaints and suggestions to make sure operations are up to standards
- Ensures KYC and all other regulatory policies are followed by all staff members to ensure branch operates accordingly to stipulated regulations
- Prepares Monthly reports
- Make sure the banks customer relationship management policy is followed to ensure customers are served well.
- Perform any other duties assigned to me from time to time
- Product development
Indo Zambia Bank, Chipata Branch
Branch Manager
01.2014 - 04.2017
Job overview
- Monitors the overall branch operations ensuring smooth delivery of customer service
- Gives guidance to sectional heads to ensure smooth operation of work
- Marketing bank products and services and soliciting new business for the bank
- Attends to all staff matters to ensure staff morale is high
- Ensures timely submission of reports pertaining to branch operations
- Attends to customer complaints and suggestions to make sure operations are up to standards
- Ensures KYC and all other regulatory policies are followed by all staff members to ensure branch operates accordingly to stipulated regulations
- Prepares Monthly reports
- Make sure the banks customer relationship management policy is followed to ensure customers are served well.
- Perform any other duties assigned to me from time to time
Indo Zambia Bank, Mongu Branch
Assistant Branch Manager
01.2014 - 04.2017
Job overview
- Monitors the overall branch operations ensuring smooth delivery of customer service
- Gives guidance to sectional heads to ensure smooth operation of work
- Marketing bank products and services and soliciting new business for the bank
- Attends to all staff matters to ensure staff morale is high
- Ensures timely submission of reports pertaining to branch operations
- Attends to customer complaints and suggestions to make sure operations are up to standards
- Ensures KYC and all other regulatory policies are followed by all staff members to ensure branch operates accordingly to stipulated regulations
- Prepares Monthly reports
- Make sure the banks customer relationship management policy is followed to ensure customers are served well.
- Perform any other duties assigned to me from time to time
Indo Zambia Bank, Industrial Branch
Relationship Officer / Credit officer
09.2012 - 12.2013
Job overview
- Managing the Marketing Portfolio of the Branch
- Prospecting new high net worth customers
- Management of Existing customer Portfolio
- Preparation of Monthly activity reports
- Preparation of monthly performance reports (consolidated report of all the activities of the branch)
- Management of Non- performing Accounts (NPA)
- Credit officer (Advances)
- Corporate Loans and Overdraft Appraisal
- Preparations of Bank guarantees
- Analysis of Branch Credit Portfolio
- Marketing of good quality advances through proper risk assessment
- Management of loan portfolio
- Debt recovery
- Implementation of cheque truncation system
- Any other tasks assigned to me.
Indo Zambia Bank, Head Office
Relationship Officer
08.2011 - 09.2012
Job overview
- Planning and coordination of marketing activities
- Product development (Good understanding of Banc assurance product development process through working with African Life Assurance)
- Prospecting New medium to high net worth corporate customers to increase Banks market share
- Update and monitor Sales activities and identify opportunities for business growth
- Build, Grow and maintain relationships with existing customers through customer Relationship marketing (CRM) techniques
- Build and Maintain Business relationships with Government and Quasi government Institutions.
- Prepare Monthly activity reports and annual reports
- Preparation of advertising campaigns for the bank (Print, Radio and Television)
- Sales Promotion selling (Agriculture and commercial show)
INDO-ZAMBIA BANK LTD, Lusaka Main Branch
Clerk
11.2009 - 08.2011
Job overview
- Retail Banking
- Processing customer transactions and attending to customer queries.
- Processing of inward savings accounts cheques
- Corporate Banking
- Processing Inward customer transactions and attending to customer queries
- Processing of Inward corporate cheques
- Marketing and Business Development
- Prospecting new customers and Maintenance of existing clientele.
- Customer Services and Account Opening
- Opening of customer accounts both retail and wholesale clients.
- Review of accounts opened ensuring requirement s such as KYC and compliance with the bank s procedure
- Direct Debit and Credit Clearing (DDACC) and ChequeClearing
- Coordination of the clearing operations and transmission of all DDACC transactions for southern province, Central, Eastern and Lusaka based branches
- Monthly reports on reconciliations, returns and up-country commission to head office
Madison Insurance
Sales Executive
01.2009 - 11.2009
Job overview
- Planning, Presenting and closing sales
- Managing and Building customer portfolios.
- Management of a profitable customer portfolio
- Preparing sales reports.
- Customer Feedback to Management
Education
Copperbelt University
Bachelor of Science in Marketing
Lusaka learning centre
As levels in English
British Council
O levels
University of Lusaka
MSc Marketing - Thesis
Skills
- Relationship building and management
- Excellent Communication
- Product design
- Project Management
- Team management
Personal Information
- Gender: Male
- Nationality: Zambian
Timeline
Relationship Manager
Indo Zambia Bank, Lusaka Main
01.2023 - Current
Communications and Brand Manager
Indo Zambia Bank, Head Office
01.2022 - 01.2023
Managing Director and Co-Founder
KHUTENGA INVESTMENTS
01.2021 - Current
Branch Manager
Indo Zambia Bank, Mandahill Branch
01.2020 - 12.2020
Branch Manager
Indo Zambia Bank, Kamwala Branch
08.2019 - 12.2020
Branch Manager
Indo Zambia Bank, Chipata Branch
01.2014 - 04.2017
Assistant Branch Manager
Indo Zambia Bank, Mongu Branch
01.2014 - 04.2017
Relationship Officer / Credit officer
Indo Zambia Bank, Industrial Branch
09.2012 - 12.2013
Relationship Officer
Indo Zambia Bank, Head Office
08.2011 - 09.2012
Clerk
INDO-ZAMBIA BANK LTD, Lusaka Main Branch
11.2009 - 08.2011
Sales Executive
Madison Insurance
01.2009 - 11.2009
Copperbelt University
Bachelor of Science in Marketing
Lusaka learning centre
As levels in English
British Council
O levels
University of Lusaka
MSc Marketing - Thesis
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