Samson Ngozo
Lusaka
Summary
Proven track record in enhancing public safety and sales growth, exemplified during tenure with Zambia Police Service and MTN Zambia. Skilled in conflict de-escalation and relationship management, achieving significant community engagement and customer satisfaction improvements. Expertise in report writing and integrity, consistently surpassing targets through strategic planning and exceptional service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Para-Military Police Officer
Zambia Police Service
Lusaka, Zambia
05.2020 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
General Manager
Briview Academy
Lusaka, Zambia
01.2020 - 02.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Representative
Hypeb Investments Limited
Kitwe, Zambia
01.2018 - 10.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Farm Depot
Kitwe, Zambia
12.2017 - 11.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Consultant Representative
Rainlands Timber Limited
Kitwe, Zambia
11.2016 - 09.2017
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
Assistant Laboratory Technician
China Civil Engineering And Construction Company
Chambishi, Zambia
08.2015 - 12.2016
- Facilitated timely completion of projects by prioritizing tasks based on deadlines and workload distribution among team members.
- Contributed to the development of training materials and manuals, streamlining the onboarding process for new hires and reducing time spent in orientation.
- Assisted in maintaining a safe work environment by following strict safety protocols and guidelines, preventing accidents or incidents in the lab.
- Utilized technical expertise to troubleshoot instrumentation malfunctions, minimizing downtime during critical testing phases.
Sales Agent
MTN Zambia
Lusaka, Zambia
02.2014 - 11.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Agent
Zamtel House
Lusaka, Zambia
11.2013 - 01.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Community Engagement
- Criminal Investigations
Accomplishments
Handling and operation of light and heavy machine machines.
Leadership qualities.
- Served on the S.W.A.T. team and Street Crimes Unit.
Certification
General Police certificate
Gunnery course cerificate
Languages
Bemba, Nyanja, Tonga
Native language
Timeline
Para-Military Police Officer
Zambia Police Service
05.2020 - Current
General Manager
Briview Academy
01.2020 - 02.2021
Sales Representative
Hypeb Investments Limited
01.2018 - 10.2019
Sales Representative
Farm Depot
12.2017 - 11.2018
Sales Consultant Representative
Rainlands Timber Limited
11.2016 - 09.2017
Assistant Laboratory Technician
China Civil Engineering And Construction Company
08.2015 - 12.2016
Sales Agent
MTN Zambia
02.2014 - 11.2014
Sales Agent
Zamtel House
11.2013 - 01.2014