SAMSON SAKALA
Lusaka,Lusaka Province
Summary
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Manager
New York Buiness Center (Internet Cafe)
Lusaka, Zambia
03.2022 - Current
- Developed a positive work environment, fostering team cohesion through regular activities.
- Fostered a positive work environment with regular team-building activities.
- Facilitated staff training, resulting in better customer service.
- Increased customer satisfaction with consistent oversight of order processing.
- Ensured smooth operation by performing routine maintenance on printing machines.
- Trained new operators on machine handling, fostering teamwork and knowledge sharing.
- Kept workspace clean and organised to enhance productivity.
- Achieved optimal print quality through precise calibration of machinery settings.
- Mixed inks according to specifications, achieving desired colours and hues.
Machine operator
Trade Kings
Lusaka, Zambia
01.2022 - 05.2022
- Managed waste disposal from machines responsibly.
- Collaborated with team members to meet production deadlines.
- Monitored gauges and dials, ensuring optimal operation conditions.
- Adjusted machine settings to optimise performance.
Sales advisor
Mr Plumber General Dealer
Lusaka, Zambia
01.2020 - 12.2021
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced shopping experience.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Educated customers on warranties and return policies for transparency.
- Increased sales through effective negotiation and persuasion techniques.
Education
Grade Seven (7) School Certifiacte - Primary Education
Bupe Private School
Lusaka 01.2014 - 10.2015
Grade Nine (9) School Certificate - Primary Education
Lumumba Private School
Lusaka, Lusaka Province 01.2016 - 11.2017
Grade Twelve (12) School Certificate - Secondary Education
The Kamwala Secondary High School
Lusaka, Lusaka Province 01.2018 - 11.2020
Certificate of Computer Literacy - Computer Studies
Jasperstone College of Applied Sciences and Techology
Lusaka 12.2020 - 09.2022
Certificate of Computer - Internet and Typing Skills
Blish Links Technologies & Consultancy Agency
Lusaka, Lusaka Province 01.2023 - 12.2023
Drivers Licence - Driving
Motor Link Driving School
Lusaka, Lusaka Province 01.2024 - 12.2024
Skills
- Inspiring motivation
- Strategic planning software
- Microsoft office suite proficiency
- Ethical conduct
- Customer relationship management systems
- Negotiation techniques
- Staff recruitment
- Sales strategy development
- Budget planning
- Communication proficiency
- E-Commerce platforms
- Customer Service
- Leadership skills
Websites
Languages
English
Intermediate
Affiliations
- Travelling, Listening to Music, Discovering New Things, Trading
Timeline
Drivers Licence - Driving
Motor Link Driving School
01.2024 - 12.2024
Certificate of Computer - Internet and Typing Skills
Blish Links Technologies & Consultancy Agency
01.2023 - 12.2023
Manager
New York Buiness Center (Internet Cafe)
03.2022 - Current
Machine operator
Trade Kings
01.2022 - 05.2022
Certificate of Computer Literacy - Computer Studies
Jasperstone College of Applied Sciences and Techology
12.2020 - 09.2022
Sales advisor
Mr Plumber General Dealer
01.2020 - 12.2021
Grade Twelve (12) School Certificate - Secondary Education
The Kamwala Secondary High School
01.2018 - 11.2020
Grade Nine (9) School Certificate - Primary Education
Lumumba Private School
01.2016 - 11.2017
Grade Seven (7) School Certifiacte - Primary Education
Bupe Private School
01.2014 - 10.2015