Sana Hazell
Solwezi
Summary
Customer-focused professional knowledgeable about travel destinations, industry trends and best practices for managing trips. Articulate communicator skilled at answering questions and resolving anxiety whilst exciting clients for trips.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Consultant
Montra Travel and Tours limited.
Lusaka, Zambia
01.2020 - 12.2020
- Provide excellent customer service by assisting clients with inquiries, bookings, and travel-related information.
- Address and resolve customer issues or concerns in a timely and professional manner.
- Plan and organize travel itineraries based on client preferences, budget, and destination requirements.
- Offer advice on travel options, including flights, accommodations, and transportation.
- Make flight reservations, hotel bookings, and transportation arrangements according to client preferences.
- Confirm and update reservations as needed.
- Stay updated on IATA regulations and guidelines to ensure compliance with industry standards.
- Navigate and use IATA systems and tools effectively.
- Prepare and manage travel documents, including tickets, visas, passports, and insurance.
- Ensure all necessary paperwork is completed accurately and on time.
- Promote and sell travel packages, including special promotions, discounts, and packages.
- Communicate with clients, airlines, hotels, and other travel-related entities to coordinate and confirm arrangements.
- Keep clients informed of any changes to their travel plans.
- Provide information on additional services, such as travel insurance and tour packages.
- Stay informed about changes in the travel industry, including new destinations, travel trends, and emerging technologies.
- Be aware of cultural considerations when advising clients on travel destinations.
- Provide information on local customs, regulations, and etiquette.
- Assist clients in the event of travel disruptions, cancellations, or emergencies.
- Provide alternative solutions and support during unforeseen circumstances.
- Handle financial transactions, including collecting payments, issuing refunds, and managing invoices.
Sales Executive
Photolife
Lusaka, Zambia
01.2018 - 04.2018
- Identify and target potential clients, such as advertising agencies, media outlets, publishers, and businesses.
- Generate leads through networking, outreach, and marketing efforts.
- Develop a deep understanding of the photo bank's image catalog, including different categories, themes, and licensing options.
- Effectively communicate the features and benefits of the photo bank's offerings.
- Cultivate and maintain strong relationships with clients, understanding their image needs.
- Address client inquiries and concerns promptly.
Education
High School Diploma -
Lusaka Air Travel &Hospitality Academy
Lusaka06-2019
Some College (No Degree) - Certificate In Human Resource Management
National Institute OF Public Administration
LusakaSkills
- Sales Trend Analysis
- Holiday Coordinating
- Customer Retention Tactics
- Holiday Upselling
- Itinerary Planning
- Active Listening Skills
Certification
- International Air Transport Association certified
Languages
English
First Language
Kaonde
Upper Intermediate (B2)
B2
Nyanja
Intermediate (B1)
B1
References
- Mr. Maambo
Senior Travel Consultant
Montra Travel and Tours limited
Mobile: +26097791371
Email:Maambo@montratravels.com
- Miss. Elizabeth
Supervisor at photolife limited
Mobile: +260974725830
Email: info@photolife1.com - Mrs. Exilda Katepu
Frontline Manager at Choppies Store Crossroads
Mobile`: +26097434590
Email: Mariankatepu@gmail.com
Timeline
Travel Consultant
Montra Travel and Tours limited.
01.2020 - 12.2020
Sales Executive
Photolife
01.2018 - 04.2018
High School Diploma -
Lusaka Air Travel &Hospitality Academy
Some College (No Degree) - Certificate In Human Resource Management
National Institute OF Public Administration
- International Air Transport Association certified
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