Sandra Kalumbi
Ndola
Summary
Results-driven professional with 20 years of experience in business administration and entrepreneurship, alongside 13 years as an HR Generalist. Proven track record in hiring, developing, and motivating teams to exceed organizational objectives. Strong ability to implement effective strategies that enhance productivity and employee engagement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Northrise University
06.2022 - Current
- Developed and implemented resource management policies, enhancing operational efficiency.
- Established key performance indicators to monitor effective resource utilization.
- Managed recruitment process, screening and selecting qualified candidates.
- Resolved inter-departmental conflicts regarding shared resource allocation.
- Tracked employee performance metrics aligned with resource management objectives.
- Maintained detailed records of employee time sheets and vacation requests.
- Ensured compliance with organizational workforce management policies.
- Collaborated with departments to create training plans improving resource utilization.
Human Resource Officer
Cavendish University Zambia
02.2020 - 05.2022
- Organized employee recognition programs or activities.
- Conducted exit interviews with departing employees to determine reasons for leaving.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Managed employee relations issues such as grievances or complaints.
- Coordinated with management on recruitment strategies.
- Reviewed resumes and applications for potential candidates.
- Monitored adherence to employment laws within the organization.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Ensured compliance with safety regulations in the workplace.
- Provided advice and guidance regarding disciplinary actions when needed.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Analyzed job descriptions to determine job requirements and qualifications.
- Developed, implemented and maintained recruitment policies and procedures.
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
- Collaborated with various departments in the organization to identify staffing needs.
- Hired, onboarded, trained, screened and released employees.
- Recruited, trained, screened and dismissed employees.
- Developed and enforced company policy and procedures relating to human resources activity.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
Part Time Lecturer
UNIVERSITY OF AFRICA- On Distance Learning
01.2017 - 05.2022
- Assigned grades based upon student performance in class assignments and exams.
- Mentored graduate students with their research projects and dissertations.
- Created a positive learning environment by actively engaging with all students during class time.
- Participated in faculty committees related to department initiatives and college-wide policies.
- Advised students on their academic progress and career goals.
- Delivered lectures to undergraduate classes of varying sizes.
- Incorporated technology and multimedia tools into lectures to enhance learning experiences and accommodate various learning preferences.
Human Resource Manager
Mopani Mines (under Group Five Zambia)
07.2019 - 12.2019
- Conducted background checks and reference checks of prospective employees.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Ensured compliance with federal, state and local employment laws.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
Registrar
Citizen University
01.2019 - 03.2019
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
- Processed applications for admission and maintained accurate records.
- Coordinated with faculty to ensure course availability and scheduling.
- Resolved student inquiries related to registration and enrollment issues.
- Facilitated communication between faculty members, advisors, deans, administrators and students.
Human Resources Officer and Administration
CAVENDISH UNIVERSITY ZAMBIA
11.2012 - 12.2018
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
- Analyzed job descriptions to determine job requirements and qualifications.
- Organized employee recognition programs or activities.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Collaborated with various departments in the organization to identify staffing needs.
- Assisted in the development of training programs for existing staff members.
- Managed employee relations issues such as grievances or complaints.
Events Manager
SANDRA’S EVENTS & DÉCOR
01.2013 - 05.2017
- Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
- Provided leadership in managing multiple projects simultaneously under tight deadlines.
- Managed event staff onsite during each event to ensure smooth operations.
- Monitored event progress by tracking expenses against budget and adjusting as needed.
- Designed contracts, collected fees, and business development initiatives.
Acting HR- Manager
CAVENDISH UNIVERSITY ZAMBIA
08.2014 - 01.2017
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Organized team building activities to foster collaboration among staff members.
- Assisted in developing succession planning strategies for key positions within the organization.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Customer Care Assistant
MTN ZAMBIA LIMITED (LUSAKA)
10.2009 - 12.2009
- Provided feedback on potential improvements to the customer experience.
- Listened carefully to customer needs in order to provide solutions that best met their requirements.
- Kept records of customer interactions and transactions.
- Demonstrated excellent communication skills both verbal and written.
- Ensured that all customer data was accurate, secure and up-to-date.
- Assisted customers with queries, complaints or requests for information.
- Provided product knowledge to customers upon request.
Accounts Assistant
NKANA WATER & SEWERAGE COMPANY
08.2005 - 12.2005
- Reviewed invoices for accuracy before submitting them for payment processing.
- Maintained accurate records of financial transactions.
- Provided administrative support to the accounting department as required.
- Prepared and processed invoices, payments and bank deposits.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
Education
MBA - Business Administration
Cavendish University Zambia
Lusaka09-2016
Bachelors of Business Administration -
CAVENDISH UNIVERSITY
LUSAKA, ZAMBIA01.2012
CIMA - C2-Financial accounts
ZAMBIA SCHOOL OF ACCOUNTANCY STUDIES (ZCAS)
LUSAKA01.2006
Business Administration and Management studies
ASSOCIATION OF BUSINESS MANAGERS AND ADMINISTRATORS
UK01.2005
Skills
- Microsoft Office Suite
- Verbal and written communication
- Customer support and relations
Certification
- Prosoft - Zambian labour laws certificate-2016
- Cavendish University Zambia- Quality Assurance Certificate in Higher Education- 2015
- Currently studying a specialization course in HRM(Human Resource for People) with University of Minesota
- Zambian Fire brigade- Fire & Safety Certificate- 2015
References
- Sanyambe, Mukubesa, Director Human Resource/Registrar, +260965608307, Zcas University
- Bertha, Phiri, Registrar, bphiri@cavendish.co.zm, +260977534503, Cavendish University
- Clement, Asante, Senior Pastor, +260963922425, First Love Church, Kitwe, Zambia
Awards
Best overall student in BBA- 2012 Cavendish University graduation ceremony, Bonus Awards for Finance and HR team good Performance (Monetary) -2017
Affiliations
ZHRM
PERSONAL ACHIEVEMENT
Started a Décor & Events Management business, buying and selling of general goods since 2007 and hand making of Home décor DIY crafts.
Timeline
Human Resource Manager
Northrise University
06.2022 - Current
Human Resource Officer
Cavendish University Zambia
02.2020 - 05.2022
Human Resource Manager
Mopani Mines (under Group Five Zambia)
07.2019 - 12.2019
Registrar
Citizen University
01.2019 - 03.2019
Part Time Lecturer
UNIVERSITY OF AFRICA- On Distance Learning
01.2017 - 05.2022
Acting HR- Manager
CAVENDISH UNIVERSITY ZAMBIA
08.2014 - 01.2017
Events Manager
SANDRA’S EVENTS & DÉCOR
01.2013 - 05.2017
Human Resources Officer and Administration
CAVENDISH UNIVERSITY ZAMBIA
11.2012 - 12.2018
Customer Care Assistant
MTN ZAMBIA LIMITED (LUSAKA)
10.2009 - 12.2009
Accounts Assistant
NKANA WATER & SEWERAGE COMPANY
08.2005 - 12.2005
MBA - Business Administration
Cavendish University Zambia
Bachelors of Business Administration -
CAVENDISH UNIVERSITY
CIMA - C2-Financial accounts
ZAMBIA SCHOOL OF ACCOUNTANCY STUDIES (ZCAS)
Business Administration and Management studies
ASSOCIATION OF BUSINESS MANAGERS AND ADMINISTRATORS
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