SANDRA MWENYA
General
Lusaka ,Lusaka
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Mud Boutique
05.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Office Assistant
Zorbit Technologies And Drilling Company
07.2020 - 11.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created and maintained detailed records of all office activities.
Shop Salesperson
Apex Electronics And Phone Accessories
01.2016 - 12.2019
- Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
- Developed new marketing materials and business strategies to attract and retain corporate clients.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Achieved sales targets by actively engaging with customers and addressing their needs effectively.
- Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately, ensuring proper reconciliation at the end of each shift.
- Built lasting relationships with repeat customers, resulting in increased sales revenue over time.
Education
High School Certificate -
Olympia Park Secondary School
Olympia Park, Lusaka 2014
Junior Secondary Certificate -
Northmead Secondary School
Northmead 2011
Skills
- Following Supervisor Instructions
- Brand and Product Knowledge
- Staff Assignments
- Answering Customer Questions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sales Assistant
Mud Boutique
05.2023 - Current
Office Assistant
Zorbit Technologies And Drilling Company
07.2020 - 11.2022
Shop Salesperson
Apex Electronics And Phone Accessories
01.2016 - 12.2019
High School Certificate -
Olympia Park Secondary School
Junior Secondary Certificate -
Northmead Secondary School
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