Sandra Chiwanza Chilambwe
Lusaka,Lusaka
Summary
- With a proven track record at Octagon Energy Group Limited, i excelled in office management and travel arrangements. Recognized for enhancing productivity and fostering cross-departmental collaboration. Adept at records management and delivering exceptional customer service, consistently meeting deadlines while supporting organizational goals.
- I am highly motivated with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.
- I enjoy challenging task and always willing to learn from other as well as research were need may arise. I thrives in an environment that offers growth to its employees and gives room for growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Officer
Octagon Energy Group Limited
07.2018 - 11.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients as well as staff and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Managed all travel arrangements for the Director. This included booking air tickets, arranged visas if the country he was traveling to required it and hotel bookings
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Did bidding for the company on a number of occasions.
- Contributed to successful projects by providing essential administrative support and resource management.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Volunteered to help with special projects of varying degrees of complexity.
- Created, prepared, and delivered reports to various departments.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Took minutes for all meetings and shared reports of the minutes after.
- Volunteered to help with special projects of varying degrees of complexity. The company i was in handle and managed it's sister companies in various sectors. I would handle new add ins from the sister company.
- Renewed all company certificates before due dates.
- Ensure that all office premises where kept clean at all times including the lavatories.
- Assisted clients on any inquiries they may have. I had to ensure i was up to date on company operations including the sister company.
Assistant to the Director
I4sbf
01.2015 - 05.2016
- Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
- Managed project timelines and deliverables under the direction of the Director, ensuring successful completion within given deadlines.
- Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.
- Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
- Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
- Coordinated travel arrangements for the Director, ensuring seamless planning and execution of business trips.
- Handled a number of marketing task and brought through new clients to the company.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Answered phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
Sales Representative
Le Morgan Direct Marketing
06.2014 - 12.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Identified and tapped into new markets, significantly expanding customer base.
- Participated in trade shows and conferences to network and generate leads.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Receptionist
Mika Group of Hotels
01.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Made bookings and reservations
- Coordinated with other departments on upcoming, and ongoing events.
- Provided a daily report to all departments.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Arts - Law
University of Lusaka
Lusaka12-2028
Associate of Arts - Public Relations
NIPA
Lusaka01-2016
Associate of Arts - Microsoft Word And Excel
CHOICE COMPUTERS SCHOOL
LUSAKA07-2014
Associate of Arts - Front Office Operation And Data Processing
SEDTOR BUSINESS AND EXECUTIVE COLLAGE
Lusaka10-2012
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Scheduling appointments
- Personnel management
- Expense reporting
- Travel arrangements
- Event coordination
- Document control
- Workflow planning
- Administrative support
- Customer service
- Time management
- Microsoft Excel and Excel
- Customer and client relations
- Mail handling
- Filing, Deadline oriented
- Dedicated team player
- Strong problem solver
Certification
- Currently studying law at the University of Lusaka
- Certificate in Public Relations Nipa
- Certificate of attendance in Microsoft Word and Excel
- Certificate of Attendance in Front Office Operations and Data Processing.
Timeline
Administrative Officer
Octagon Energy Group Limited
07.2018 - 11.2022
Assistant to the Director
I4sbf
01.2015 - 05.2016
Sales Representative
Le Morgan Direct Marketing
06.2014 - 12.2014
Receptionist
Mika Group of Hotels
01.2012 - 05.2014
Bachelor of Arts - Law
University of Lusaka
Associate of Arts - Public Relations
NIPA
Associate of Arts - Microsoft Word And Excel
CHOICE COMPUTERS SCHOOL
Associate of Arts - Front Office Operation And Data Processing
SEDTOR BUSINESS AND EXECUTIVE COLLAGE
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