Sarah Jere
Kitwe
Summary
I am a highly motivated and oriented team player, taking up challenges and being part of a winning team is my passion, High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact the organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
14
14
years of professional experience
Work History
CLIENT ENGAGEMENT OFFICER
ECOBANK ZAMBIA
01.2014 - 01.2023
- Handled all customer queries
- Advised customers on the products the bank was offering
- Opened personal and business accounts
- Printed and issued ATM cards to personal account holders and businesses
- Ordered cheque books for individuals and businesses
- ATM custodian (making sure the ATM machine is working and daily reconciliation reports of the ATM)
- Processed loans for individual customers
- Responsible for handling all customer complaints
- Responsible for the general cleanliness of the branch
- Responsible for making sure the branding was up to date
- Cross-selling
- Account closing
- Coordinating branch social events
- Handled and processed all customer instructions
- Worked alongside commercial and retail banking departments to boost sales by going on customer visits.
HEADTELLER
ECOBANK ZAMBIA
01.2013 - 01.2014
- Daily balancing of vault cash
- Handled cash and cheque deposits
- Supervised the tellers
- Vault and ATM custodian
- Prepared daily reports for the cash department
- Received and paid out cash to and from other commercial banks
- Prepared daily proofs for ATMs
- Prepare daily proofs for the VAULT
- Called over tellers vouchers
- Made sure the vault was not over the limit
- Cross-selling.
TELLER
ECOBANK ZAMBIA
01.2011 - 01.2013
- Received and counted bulk cash
- Received cash and cheque deposits
- ATM and vault custodian
- Performed foreign exchange transactions
- Cross-selling.
LODGE MANAGER
FATMOLS LODGES
01.2010 - 01.2011
- General supervision of lodge employees
- Budgeting
- Deposited sales daily
- Updated and reconciled the lodge cash books
- Preparation of monthly reports
- Debt collection and marketing.
OFFICE ADMINISTRATOR AND EVENTS CORDINATOR
SHOWDOWN ENTERTAINMENTS
01.2009 - 01.2010
- Marketing
- General accounting: Handling of petty cash, Budgeting, Invoicing and purchasing of office supplies
- Coordinated all company events
- Attended to all customer queries
- Managed the musical artists during shows.
Education
BBA - Business Administration
University of Lusaka
Lusaka01.2023
Diploma - Management of Information
Zambia Institute Of Management (ZAMIM)
01.2008
Information Processing - Gedarach Computing
10.2001
Kansenshi Secondary School
Ndola
01.2000
Ndola Primary And Basic school
Ndola
01.1997
Skills
- Verbal Communication
- Self-Motivated
- Problem Resolution
- Organization and Time Management
- Fluent in English
- MS Office
- Customer Service
- Recordkeeping
Language
English and Bemba
References
- Mr Jinga Kapihya, Head Compliance, Ecobank Zambia, jkaphiya@ecobank.com
- Mr Frank Ngambi, Director, Fatmols lodges
- Mr Fabian Nyalazi, Regional Manager (SMES) Copperbelt, Ecobank Zambia Limited, nfabian@ecobank.com, +260973943732
Timeline
CLIENT ENGAGEMENT OFFICER
ECOBANK ZAMBIA
01.2014 - 01.2023
HEADTELLER
ECOBANK ZAMBIA
01.2013 - 01.2014
TELLER
ECOBANK ZAMBIA
01.2011 - 01.2013
LODGE MANAGER
FATMOLS LODGES
01.2010 - 01.2011
OFFICE ADMINISTRATOR AND EVENTS CORDINATOR
SHOWDOWN ENTERTAINMENTS
01.2009 - 01.2010
BBA - Business Administration
University of Lusaka
Diploma - Management of Information
Zambia Institute Of Management (ZAMIM)
Information Processing - Gedarach Computing
Kansenshi Secondary School
Ndola
Ndola Primary And Basic school
Ndola
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