SARAH MUMBA
Kafue
Summary
Detail-oriented and highly organized professional with over 5 years of experience in receptionist and front office operations, along with proficiency in administrative tasks. Currently pursuing a Bachelor's degree in Project Management, equipped with strong communication skills and a customer-centric approach. Proven ability to manage multiple tasks efficiently while maintaining a positive attitude and delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
IMPORT/EXPORT OFFICER
SAN HE MANUFACTURING/MINING ZAMBIA LIMITED
CHISAMBA, CENTRAL PROVINCE (Remote)
01.2024 - Current
- Coordinated import and export documentation to ensure compliance with international trade regulations.
- Managed logistics and shipping processes, optimizing transit times and reducing costs.
- Developed strong relationships with customs officials and freight forwarders to streamline operations.
- Implemented best practices for inventory management, enhancing accuracy in stock levels.
- Trained junior staff on customs procedures and compliance requirements, improving team efficiency.
- Monitored and reported on shipment statuses, ensuring timely updates for stakeholders involved.
- Assisted in preparing accurate customs declarations and other essential documentation for smooth clearance of shipments.
- Managed relationships with key overseas suppliers, ensuring consistent quality and timely delivery of goods.
- Implemented risk management strategies to address potential issues in the supply chain, minimizing disruptions in operations.
- Ensured timely delivery of shipments by closely monitoring schedules and collaborating with logistics partners.
ADMINISTRATIVE ASSISTANT
BKS Investment Group of Companies
Ndola
02.2021 - 11.2023
- Provided administrative support to the management team, including scheduling appointments, preparing documents, and organizing meetings.
- Managed office supplies and inventory, ensuring sufficient stock levels and coordinating purchases as needed.
- Handled incoming and outgoing correspondence, including emails, letters, and faxes, with a high level of accuracy and professionalism.
- Assisted with data entry, record-keeping, and filing systems, maintaining organized and up-to-date records for easy retrieval.
RECEPTIONIST
Tuchi Trading
06.2018 - 08.2020
- Interacted with customers in-person, over the phone, and via email to address inquiries, resolve issues, and provide information about products or services.
- Processed customer orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction and loyalty.
- Maintained a thorough understanding of company products, policies, and procedures to effectively assist customers and meet their needs.
- Collaborated with cross-functional teams to resolve customer issues and escalate complex cases when necessary.
CLEARING AGENT
Gird Zambia Limited
01.2010 - 06.2011
- Customs Documentation: Prepare and submit the necessary documents to authorities, ensuring compliance with import/export regulations.
- Cargo Tracking: Monitor the movement of goods from the point of origine to the destination to ensure timely delivery and compliance with regulations.
- Risk assessment: Identify and manage potential risks associated with customs compliance, such as audits and inspections.
- Consultation and advice: Provide guidance and advice to clients on import/export regulations, tariff rates, and other customs related matters.
- Coordination with other parties: Liaise with shipping lines, transporters, and other parties involved in the logistics chain to facilitate smooth clearance and delivery of goods.
Education
Bachelor's degree - project management
Cavendish University
01.2026
GCE 'O' Level Certificate -
Munali girls secondary school
Skills
- Microsoft Office Suite
- Interpersonal skills
- Communication skills
- Organizational abilities
- Time management abilities
- Attention to detail
- Accuracy
- Multitasking
- Prioritization
- Customer-focused approach
- Problem-solving skills
- Export documentation
- Import procedures
- Tax compliance
Accomplishments
- Recognized for outstanding performance in customer service at Tuchi Trading.
- Awarded Employee of the Month for exemplary work ethic and dedication at Gird Zambia Limited.
- Outstanding performance award at Gird Zambia Limited.
- Recognized for community service rendered in volunteer work to keep Zambia clean campaign while at Gird Zambia Limited.
Timeline
IMPORT/EXPORT OFFICER
SAN HE MANUFACTURING/MINING ZAMBIA LIMITED
01.2024 - Current
ADMINISTRATIVE ASSISTANT
BKS Investment Group of Companies
02.2021 - 11.2023
RECEPTIONIST
Tuchi Trading
06.2018 - 08.2020
CLEARING AGENT
Gird Zambia Limited
01.2010 - 06.2011
Bachelor's degree - project management
Cavendish University
GCE 'O' Level Certificate -
Munali girls secondary school
References
- ALINAN DENZEL MUSHIPI, Human Resource Manager +260978206515
- WILLIAM NGUNI, Director, Tuchi Trading, +260 977798095
- HENRY SINJWALA, Director, Gird Zambia Limited, +260 977780569
- PAUL NKWAZI, Branch Manager, BKS Investment Group (Ndola), +260 964890080
Nrc Number
394833/10/1
Personal Information
- Date of Birth: 02 July 1990
- Gender: Female
- ID Number: 394833/10/1