Selemani Phiri
Distribution Assistant
Lusaka
Summary
Dedicated Distribution Assistant with track record of handling receiving and shipping functions successfully. Adept at building and maintaining positive relationships with both customers and vendors. Good physical fitness and mobility capabilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Distribution Assistant
Multichoice Zambia Limited
Lusaka
04.2017 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Multichoice Zambia Limited
Lusaka
09.2012 - 03.2017
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Direct Sales Representative
GOtv Zambia Limited
Lusaka
10.2010 - 09.2012
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Diploma In Accounting Level 1 -
Zambia Institute of Chartered Accountants
Lusaka, Zambia 06.2010 - Current
Personal Development - System Analysis Program (SAP)
On The Job Training
Lusaka, Zambia 03.2016 - 03.2016
Certificate - Forklift Operation
Industrial Training Centre
Lusaka, Zambia 08.2019 - 08.2019
Personal Development - Basic Excel
Unicaf University
Lusaka, Zambia 10.2020 - 10.2020
Certificate - Logistics And Transport
ZCAS University
Lusaka, Zambia 01.2023 - Current
Skills
Safety practices
Verifying documentation
Maintaining facilities
Resolving discrepancies
Documenting changes
Quality control guidelines
Order pulling
Verifying shipments
Pickup scheduling
Inventory counting
Customer Relations
Managing schedules
Document drafting
Shipment planning
Quality control
Quick learner
SAP processes
Timeline
Certificate - Logistics And Transport
ZCAS University
01.2023 - Current
Personal Development - Basic Excel
Unicaf University
10.2020 - 10.2020
Certificate - Forklift Operation
Industrial Training Centre
08.2019 - 08.2019
Distribution Assistant
Multichoice Zambia Limited
04.2017 - Current
Personal Development - System Analysis Program (SAP)
On The Job Training
03.2016 - 03.2016
Customer Service Representative
Multichoice Zambia Limited
09.2012 - 03.2017
Direct Sales Representative
GOtv Zambia Limited
10.2010 - 09.2012
Diploma In Accounting Level 1 -
Zambia Institute of Chartered Accountants
06.2010 - Current