Serah Chabu
Ndola
Summary
Dynamic administrative professional with proven expertise at Aspire Creatives Company, excelling in meeting scheduling and event coordination. Adept at translation and interpretation, I enhance communication across teams while demonstrating strong organizational skills. Recognized for streamlining office operations, I effectively support executives in decision-making and project management, ensuring timely completion of initiatives.
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at translating and drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Secretary to the General Manager
Aspire Creatives Company
Dubai
10.2024 - 11.2025
- Managed scheduling and appointments for General Manager, ensuring efficient time management.
- Coordinated communication between departments in English and Chinese, facilitating effective information flow.
- Prepared reports and presentations, enhancing decision-making processes for management meetings.
- Maintained filing systems and documentation, improving retrieval efficiency and organization.
- Translated materials from English to Chinese and vice-versa to ensure clear understanding between parties.
- Interpreted important meetings by the General Managers or Chinese Team leaders to local employees.
- Assisted in project tracking, supporting timely completion of initiatives and deadlines.
- Developed administrative procedures, streamlining office operations and reducing redundancies.
- Organized company events and meetings, contributing to employee engagement and collaboration.
- Conducted research on industry trends, providing insights that informed strategic discussions with leadership.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated travel arrangements and bookings for executive staff.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled confidential information in professional manner.
Secretary to the General Manager
ZamCash Limited Company
Lusaka, Zambia
02.2021 - 09.2021
- Coordinated communication between departments, facilitating effective information flow.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
- Streamlined project management tasks such as tracking deadlines and monitoring progress toward team goals.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Conducted research on industry trends, providing insights that informed strategic discussions with leadership.
- Organized and arranged office for efficiency operation for the General Manager.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
English-Mandarin Consecutive Interpreter
Trade Kings Limited Company
Lusaka, Zambia
02.2020 - 02.2021
- Facilitated communication between diverse stakeholders in meetings and negotiations.
- Translated technical documents ensuring clarity and accuracy for all parties involved.
- Demonstrated cultural sensitivity while interpreting in multilingual environments.
- Assisted in training new interpreters on company-specific terminology and processes.
- Maintained confidentiality and professionalism during sensitive discussions.
- Collaborated with project teams to ensure seamless information flow across languages.
- Leveraged translation software to enhance efficiency and consistency in deliverables.
- Adapted quickly to changing situations, providing immediate support as needed.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Reviewed, edited and proofread translated documents for accuracy.
- Proofread, edited and improved documents of different sizes.
- Interpreted spoken and written languages such as Chinese to English and vice versa.
Chinese-English Translator
KEDA Tiles and Construction Company
Lusaka, Zambia
02.2019 - 01.2020
- Translated documents and communications between Chinese and English for various stakeholders.
- Collaborated with team members to ensure translation accuracy and cultural relevance.
- Assisted in localizing marketing materials to enhance client engagement.
- Conducted research on industry-specific terminology to improve translation precision.
- Reviewed translated content for consistency and adherence to project guidelines.
- Maintained organized records of completed translations for future reference.
- Processed source vernacular into translations, summaries, roundups and other defined products.
- Streamlined communication between Chinese and English speakers, providing real-time interpretation services during meetings.
- Optimized workflow processes by implementing project management software to track translation progress and deadlines.
- Enhanced translation accuracy by meticulously proofreading and editing translated texts.
- Contributed to the growth of the company''s linguistic database by consistently updating terminology resources with new industry-specific terms.
- Expedited project completion timelines by efficiently managing multiple assignments simultaneously.
- Played a key role in securing lucrative contracts for the organization through expert translation of proposals and presentations.
- Increased client satisfaction by delivering timely and accurate translations for business documents, legal contracts, and marketing materials.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Developed and maintained glossary of technical terms.
Education
Bachelor of Arts - Applied Linguistics And Psychology
University of Zambia/ Confucius Institute
Lusaka11-2021
Skills
- Meeting scheduling
- Interpretation Skills
- Translation skills
- Proofreading expertise
- Calendar management
- Office administration
- Spreadsheet creation
- Event coordination
- Minute taking
- Multitasking and time management
- Customer service
- Problem-solving abilities
- Critical thinking
- Organizational skills
- Active listening
- Team collaboration
- Microsoft office
Timeline
Secretary to the General Manager
Aspire Creatives Company
10.2024 - 11.2025
Secretary to the General Manager
ZamCash Limited Company
02.2021 - 09.2021
English-Mandarin Consecutive Interpreter
Trade Kings Limited Company
02.2020 - 02.2021
Chinese-English Translator
KEDA Tiles and Construction Company
02.2019 - 01.2020
Bachelor of Arts - Applied Linguistics And Psychology
University of Zambia/ Confucius Institute