Serah Muyakwabo Musokotwane
Summary
- To contribute to the success and the expansion of the organization.
- To be a contributing factor to the growing Economy of our Republic, Zambia.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Finance Officer | Operations
cGrate Zambia Ltd
01.2022 - Current
- Settlements - Ensure that all net settlement obligations are fulfilled daily for National Financial Switch (NFS) and Others.
- National Financial Switch (NFS) daily Transaction reconciliation with variances reported immediately.
- National Financial Switch (NFS) reversals reconciliations and reversed to respective partners and customers.
- Bank reconciliations with all variances immediately reported
- Service provider accounts reconciliations
- Suppliers and Service providers' bill payments scheduling and processing
- Preparation of audit information and filing
- Ensures all cash collected is banked daily and cleared from experience centres.
- Clearing – Ensuring daily stock collections are verified and cleared.
- Staff and partner support with relations to finance and accounting queries.
- Managing company requisitions, processing and filing
- Manage company expenses and ensure monthly reconciliation is done and signed by Head of Finance and MD
- Stock and Float Management
- Verifying and approving daily reversals to suppliers, merchants and end users.
Junior Finance Officer | Operations
Cgrate Zambia Ltd
09.2021 - 01.2022
- Float Management
- Stock Management - Ensure the business has sufficient EVD stock on all service provider accounts
- Managing payments to suppliers and for EVD
- Stock Load Management
- Merchant management – responding to email queries from Merchants
- Stock Reversals
- MCZ and TOPSTAR Reversals
- Stock reversal report
- Processing and managing of company expenses
- Filling of requisitions and expense invoices
- Clearing – Ensuring daily stock collections are verified and cleared.
Cashier - Kalingalinga Experience Centre
cGrate Zambia Ltd
10.2019 - 08.2021
- Upselling of 543 Stock to merchants
- Stock loading through Auto collection of cash from merchants
- POS Machine Paper rolls allocation to Merchants
- Providing customers with the organization's service and product information
- Render services to faulty machines before dispatch to technicians
- Upselling of 543 POS machines to prospects
- Cash Handling and reconciliation before banking
- Opening of 543 USSD or POS machines accounts to prospects
- Operating of 543 POS machine allocated for the Pay Point
- Clear off Teller before Banking and Manage queries to walk-in customers.
Call Centre Agent
cGrate Zambia Ltd
07.2018 - 10.2019
- Managing inbound and outbound calls
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Handling and resolving customer complaints regarding product sales to customer service problems
- Engaging customers and merchants by going the extra mile
- Stock load through different bank account as deposited by merchants
- Document all call information according to standard operating procedures
- Providing customers with the organization's service and product information
- Identifying, escalating priority issues and reporting to the high-level management or respective department
- Following up complicated customer calls where required
- Managing queries sent through via email and WhatsApp.
Cash Office Clerk
Pick N Pay Zambia LTD
Kitwe, Zambia
11.2016 - 07.2018
- Physical Banking of daily takings and prepare takings for collection
- Balance Cashier daily takings
- Complete and reconcile taking sheets and ensure relevant documentation is accurately completed and verified before collection
- Order change for next day's trading
- Communicate daily sales to Head Office
- Implementation of Shrinkage control measures
- Communicate discrepancies to management
- Daily count of float, maintenance of Store requisitions
- Adhere to float and Cash Office policies and procedures and manage the Safe.
Tele-Collector
Collection Africa Ltd |Transunion Zambia
Lusaka, Zambia
09.2014 - 01.2015
- Planning, monitoring, and managing the collection of debts on files to personal portfolio
- Contacting each debtor to inform them their debt has been outsourced to Collection Africa Limited and following it up until debt is fully recovered and file closed
- Assessing each debt before negotiating a schedule payment plan that will close the file as quickly as possible
- Ensuring all information is clearly and accurately captured on the appropriate IT system and file (e.g Recover system)
- Work closely with the supervisor and field collector to recover debts and advising supervisor when any debt is paid, or debtor proving to be difficult.
Education
Bachelor of Science - Banking And Finance
University of Lusaka
Lusaka Zambia2025
Diploma – Banking and Finance - Banking And Finance
Zambia Centre For Professional Training & Consult
Lusaka, Zambia01.2013
University of Zambia
01.2013
GCE ‘O' Level Certificate - Secondary School
Siavonga High School
01.2008
Junior Certificate - Secondary School
Roma Girls Secondary School
Lusaka, Zambia01.2005
Skills
- Microsoft Word
- Typing
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access and Research (Internet Research Skills)
- Email Communication
- Communication and collaboration tools (Slack, Skype, Zoom, Teams etc)
- Instant Messaging
- Email Management
- Excellent Communication and Inter-personal skills
- Able to interact in a multi-cultural environment
- Effective and Efficient utilization of limited resources empowered by team spirit
Contact numbers
- 260 976 937447
- 260 950 466401
Personal Information
- Date of Birth : 19th September, 1991
- Place of Birth : Mazabuka
- Gender : Female
- Nationality : Zambian
- Religion : Christian
Certification
Certificate | ICDL |
University of Zambia | ICDL South Africa
Acronyms
- Zambia Institute of Banking and Financial Services
- Zambia Centre for Professional Training and Consultancy
- International Computer Driving License
- Examinations Council of Zambia
- University of Lusaka
References
- Mr. Isaac Kasonda | Human Resource Manager | Pick n Pay Copperhill, Kitwe | +260979429015 | isaackasonda8@gmail.com
- Mrs Abigail Chikope Chisashi | Senior Finance Officer | cGrate Zambia Limited Lusaka | +260978261653 | abigailchikope@gmail.com
- Miss Natasha Rutsito | Senior Finance Officer | cGrate Zambia Ltd, Lusaka | +260978963460 | natasharutsito2015@gmail.com
Timeline
Finance Officer | Operations
cGrate Zambia Ltd
01.2022 - Current
Junior Finance Officer | Operations
Cgrate Zambia Ltd
09.2021 - 01.2022
Cashier - Kalingalinga Experience Centre
cGrate Zambia Ltd
10.2019 - 08.2021
Call Centre Agent
cGrate Zambia Ltd
07.2018 - 10.2019
Cash Office Clerk
Pick N Pay Zambia LTD
11.2016 - 07.2018
Tele-Collector
Collection Africa Ltd |Transunion Zambia
09.2014 - 01.2015
Bachelor of Science - Banking And Finance
University of Lusaka
Diploma – Banking and Finance - Banking And Finance
Zambia Centre For Professional Training & Consult
University of Zambia
GCE ‘O' Level Certificate - Secondary School
Siavonga High School
Junior Certificate - Secondary School
Roma Girls Secondary School