Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Software
Interests
Timeline
Generic
SERAH  QUEEN SELA

SERAH QUEEN SELA

Marketing Management
Kabwe

Summary

SUMMARY

I am an articulate and a quick thinking person, who has a natural flare for being able to communicate and build relationships am friendly, punctual, helpful and polite, with a good sense of humor plus excellent Communication and planning skills. Sociable, Training skilled and Relationship building Well-presented, Deadline led, Determined and Ambitious including Technological Expertise Excellent verbal and written communication skills in any training and in the field which helps me form solid connections with people.


Personal Skills

  • Excellent interpersonal skills, demonstrated by communicating with clients, colleagues and non- technical professionals on daily basis
  • Expert knowledge of variety of programming languages, graphic designing, and email marketing Experienced and passionate in interior design plus fashion design Resource Coordination and Allocation An excellent organizer and has an eye in art Publicity and Promotion Client Relationship Building Project Management Facilities Maintenance Employee Development

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

MARKETING SPECIALIST

JIANGXI LIMU NETWORK COMPANY LIMITED
XINYU
  • Worked Jiangxi Limu Network Company limited

Media Coordinator

  • Email marketing including and handing of social media accounts
  • Daily check and tracking in all media and competitors’ content
  • Creating digital content for marketing and advertising
  • Performing market analysis and research on social media
  • Foreign Trader:
  • Inquiring and communicating with consumers to their marketing and sales needs
  • Responding to customer's inquiries and difficulties
  • Managing official accounts operations
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.

FRONT DESK

TONGABEZI
01.2019 - 11.2019
  • LIVINGSTONE, ZAMBIA
  • Trained and Worked Wilderness Hotels: Tongabezi
  • Guest checking’s plus guest evaluation formats
  • Weekly marketing reports and social media outlook
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Welcomed large volume of guests and improved overall customer service
  • Reception: Guest orientation, tongabezi guest details and indemnity plus marketing and sales of African products plus services
  • Reservation: Client consultations, underground reach of booking system
  • Others: Hostess/Tour leader/Hotel concierge, guest checking’s plus guest evaluation formats
  • Weekly marketing reports and social media outlook

ORDINATOR INTERN

ACTIVITIES CO, VICTORIA FALLS WATERFRONT RESORT, LIVINGSTONE
  • Supported day-to-day operations, assisting teammates with various tasks
  • Built professional working relationships with peers and supervisors
  • Made bookings and sales for clients
  • Marketing strategies on all the activities to agents
  • Confirmation of the bookings to agents
  • Hosting plus Attending to clients and most inquires
  • Check Agents Contact List for Bookings

Brand Marketing Intern

ALIBABA BRANCH
SHANGHAI
02.2017 - 12.2017
  • Supported team with various administrative duties related to marketing merchandise and promotional programs
  • Sales management; handling online sales from Africa to china including media accounts
  • Advertisement; graphic designing and email marketing
  • Marketing assistant; Daily check in and verifications on all media platforms
  • Researched and developed creative content for corporate websites to promote brand in market

Staff Manager, Marketing Manager & Events Manager

Cafe Choconilla
kabwe
07.2022 - Current
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Matched business customers with talented candidates ideal for short- and long-term positions.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
  • Developed and implemented targeted marketing programs to reach desired applicant pools.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

Education

International British English -

General Academic Training certificate - undefined

Angelina tembo High school

High School Diploma - undefined

Bachelor’s Degree - Marketing Management And Economics

Xinyu University
China
10.2013 - 11.2017

Diploma - Law

National Institute Public Administration College
12.2012 - 10.2013

Skills

    Communications management

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Additional Information

  • AWARDS , Asian Economic Management Co-operation, Future Leading Entrepreneur Award 2016, HOBBIES Fitness Writing Reading Books Creating Painting Traveling

Accomplishments

  • Supervised team of more than 30 staff members.
  • Collaborated with team in the development of charity investments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a company-wide, comprehensive training program for all sales team members.

Software

Cotent creation

Interests

Fitness

Reading

Travelling

Meeting new people and different cultures

Creativity directing

Painting

Timeline

Staff Manager, Marketing Manager & Events Manager

Cafe Choconilla
07.2022 - Current

FRONT DESK

TONGABEZI
01.2019 - 11.2019

Brand Marketing Intern

ALIBABA BRANCH
02.2017 - 12.2017

Bachelor’s Degree - Marketing Management And Economics

Xinyu University
10.2013 - 11.2017

Diploma - Law

National Institute Public Administration College
12.2012 - 10.2013

MARKETING SPECIALIST

JIANGXI LIMU NETWORK COMPANY LIMITED

Media Coordinator

ORDINATOR INTERN

ACTIVITIES CO, VICTORIA FALLS WATERFRONT RESORT, LIVINGSTONE

International British English -

General Academic Training certificate - undefined

Angelina tembo High school

High School Diploma - undefined

SERAH QUEEN SELAMarketing Management