Sharon Sunga Kayombo
Lusaka
Summary
Innovative Marketing and Administration leader with eight (8) years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement.
Detail-oriented, attentive and decisive leader. Dedicated marketing and Administration professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Assistant
L&A LOGISTICS
10.2023 - Current
- Assisting in the development and distribution of marketing and promotional material.
- Help conduct and collate finds from market research.
- Writing targeted content for website and blogs
- Assisting in the distribution of subscriber newsletters and information.
- Contributing to internal reports
- Creating content for social media channels
- Responding to marketing queries via phone,e-mail or social media.
- Keeping abreast of industry trends and compelling marketing campaigns.
- Liaising and strengthening relationships with suppliers and clients.
- Undertake daily administrative tasks to ensure the functionality and coordination of the departments activities (Promotions)
- Support marketing manager in organizing various projects.
- Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
- Prepare and deliver promotional presentations.
Marketing & Administration Executive
Powerhouse Media Group
01.2022 - 07.2023
- Developed marketing plans unique to particular products/services
- Prepared objectives and tasks for each marketing plan and communicate these with team members and key stakeholders
- Coordinated with the in-house design team to come up with visuals for the marketing plan that align with customers/organization goals
- Performed market research on target audiences to determine the best ways to reach customers and develop lasting relationships
- Participated in personal relations related to the product or service being marketed
- Completed marketing analytics to determine how a marketing campaign is performing
- Ensure marketing materials are being efficiently distributed to the target audience
- Created and built awareness of the organization or client’s brand to boost the success of marketing campaigns and sales
- Developed new marketing initiatives such as social media,events or cross over collaborations to strengthen engagement with target audience.
Retail and Customer Services Executive
Vodafone Zambia
05.2018 - 10.2019
- Prepared daily reports and carried out daily cash banking.
- Offered top-notch customer experience to walk-in clients.
- Handled client queries, complaints and inquiries.
- Carried out inventory checks through stock counts and making reconciliations with documented reports.
- Made daily sales of the firm’s products and services.
- Came up with sales strategies that attract all kinds of potential clients.
- Managed a team of sales brand ambassadors
Distribution & Administration Executive
Voda Fone Zambia
06.2017 - 05.2018
- Sales: B2B
- Telemarketing: Cold calling high valued Vodafonecustomers and marketing to them new offers and packages,including hybrid contracts.
- Met clients and ensured that the contracts were signed with the correct requirements.
- Maintained communication and customer relationships,through a personalized service provision.
- Attended to Clients queries through the call centre and social media pages.
- Provided after sale services to customer.
Sales & Marketing Executive
Hot FM
06.2015 - 07.2016
- Was responsible to execute sales initiative inorder toincrease sales.
- Client interaction in order to achieve sales.
- Marketed HotFM and source new business .
- Conducted market research.
- Explored customer opinions and gaps in the market.
- Looked at competitors marketing strategies
- Organized public Relations events or product exhibitions in collaboration with the PR department.
- Made sure campaign deadlines were met.
- Arranged sponsorship as a way of increasing sales.
Research Enumerator
Innovations For Poverty Action
10.2016 - 12.2016
- Walked door to door and collected demographic information concerning Community health workers and how their services were benefiting the community in selected districts of Western province.
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in community Heath workers project.
- Discussed with the respondents the type of education they were receiving from community health workers in line with their daily livelihood i.e sex education,diet,Source of water,family income.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 5 community households per day.
Research Enumerator
Intrepid/World Vision
07.2020 - 08.2020
- Conducted an end line research on a project called Luampa end of term evaluation aimed at evaluating the world vision projects in luampa district of western province.
- Drafted thorough and accurate reports, case summaries and work records.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Double checked information on survey forms.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 7 community households per day.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Oversaw 10 member team of project enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
Moderator
Ethnolab
01.2021 - 02.2021
- Moderated focus group discussions on a projected funded by The Bill gates foundation centered on medical circumcision.
- Focus groups were made up of 2 groups with adolescents eligible for circumcision placed in one group and their parents placed in a different group.
- Further classification was done in the groups and were identified as either intending to be circumcised,not intending to be circumcised,anticipating to be circumcised or already circumcised but not advocating.
- The objectives of the research was to get detailed information regarding circumcision in rural areas.
- A successful research was conducted and reports were then prepared and concluded.
Insurance Sales Agent
Advantage Insurance Ltd
01.2013 - 06.2015
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Developed sales strategies to increase sales of insurance policies.
Education
Bachelor’s Degree - Business Administration
University Of Lusaka
2021
National Certificate In insurance - undefined
Zambia Insurance Business college Trust (ZIBCT)
2010
High School Diploma -
St Mary’s Secondary School
2008
Skills
- Quality Leadership
- Brand management principles and practices
- Budget Oversight
- Farmiliar with mapping & Listing
- Corporate Communications
- Enthusiastic Team Player
- Excel Spreadsheets
- Data Entry Documentation
- Mail Management
- Customer Service
- Market knowledge of competing products
- Budgeting
- Coordination
- Negotiation
Accomplishments
- Met my target by carrying out market research,then developed market strategies and engaging clients with accuracy and efficiency.
- Always Met my deadlines in report writing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- While at powerhouse media I successfully signed up and managed corporate clients like Ecobank,Zicta,Zesco e.t.c
- While at Vodafone I Supervised team of 5 brand ambassadors and was best selling retail executive for 3 months consecutively.
Certification
Mr MUSHABATI MUKAMBATA
Contact: 260 977100121
Aftersales associate
E-mail:mushabatimukambata@gmail.com
Mr ANNESTUS NCHIMUNYA
Vodafone zambia
Contact: 260 978106241
E-mail:nchimunyaannestus@gmail.com
Mrs SOPHIE TARUVINGA
Advantage insurance
Claims & marketing Manager
Contact:260 977761092
E-mail:sophiet@advantagezambia.com
Timeline
Marketing Assistant
L&A LOGISTICS
10.2023 - Current
Marketing & Administration Executive
Powerhouse Media Group
01.2022 - 07.2023
Moderator
Ethnolab
01.2021 - 02.2021
Research Enumerator
Intrepid/World Vision
07.2020 - 08.2020
Retail and Customer Services Executive
Vodafone Zambia
05.2018 - 10.2019
Distribution & Administration Executive
Voda Fone Zambia
06.2017 - 05.2018
Research Enumerator
Innovations For Poverty Action
10.2016 - 12.2016
Sales & Marketing Executive
Hot FM
06.2015 - 07.2016
Insurance Sales Agent
Advantage Insurance Ltd
01.2013 - 06.2015
Bachelor’s Degree - Business Administration
University Of Lusaka
National Certificate In insurance - undefined
Zambia Insurance Business college Trust (ZIBCT)
High School Diploma -
St Mary’s Secondary School
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