Sheira Kufa Kufa

Work History

Asenga pub and grill

Lusaka

10.2023 - Current

Minimized staff turnover through appropriate selection, orientation and training.
Assigned work and monitored performance of project personnel.
Delegated work to staff, setting priorities and goals.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Recruited and trained new employees to meet job requirements.
Enforced customer service standards and resolved customer problems to uphold quality service.
Analyzed customer feedback data to develop action plans for improving services offered.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Monitored staff performance and addressed issues.

Wash and Sip Carwash

Lusaka

12.2020 - 08.2023

Trained employees on additional job positions to maintain coverage of roles.
Delegated work to staff, setting priorities and goals.
Coached, mentored and trained team members in order to improve their job performance.
Organised events to promote business at carwash

Beauty Steel

Lusaka

01.2019 - 12.2020

Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
Greeted visitors and directed to appropriate location or person.
Responded to customer inquiries via email or telephone in a polite and professional manner.
Ordered office supplies to purchase items and maintain appropriate levels.
Updated contact lists on a regular basis; created new contacts as needed.
Sent and distributed mail and parcels.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Scheduled meetings and sent invitations specifying time and location.
Responded to customer issues to provide immediate resolution and improve retention.
Created and updated spreadsheets to track and report data.
Performed data entry into computer systems; ensured accuracy of all entered information.
Provided administrative support to the Office Manager and other staff members.