Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Hobbies and Interests
Accomplishments
Certification
Languages
Awards
References
Timeline
Generic

Shenford Siamutwa

Lusaka

Summary

Operations Manager with over 8 years of experience in transport and logistics management. Proven ability to build strong client relationships and ensure business continuity through trust and customer satisfaction. Skilled in leveraging analytical and problem-solving capabilities to interpret complex data for effective decision-making. Committed to continuous improvement and aligning strategies with organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Fleet Operations Manager (Road Freight)

Alistair Logistics Zambia Ltd
Lusaka
01.2022 - Current
  • Overseeing and Managing Alistair Logistics fleet in Zambia, DRC, Tanzania and RSA
  • Attending multilateral stakeholder meetings involving cross border disputes and resolving driver grievances.
  • Analyzing financial impact of govt regulatory policies on the business such as changes in fuel prices, routing, surcharge tax, customs duty, embargos, product bans etc. and suggesting least cost alternatives to management.
  • Vendor management - Subcontracting, onboarding and offboarding vendors.
  • Internal auditing - Ensuring data integrity in all our systems (Smartsheets) and making sure that all updates submitted by the project controllers into Smartsheets are accurate and all reports meet company standards and customer expectations.
  • Briefing, debriefing drivers and cargo tracking from the point of origin (loading point) to the offloading location through GPS, Magic Eye and Telematics tracking systems.
  • Route automations and costings - Setting up routes and calculating distances for the issuance of appropriate amount of fuel and ensuring that project controllers brief their drivers on approved fuel ratios to avoid misallocations.
  • Preparing and presenting monthly reports on branch operations to management in order to assess the performance of the branch.
  • Identifying both hygiene and motivation factors affecting performance and suggesting key strategies for performance improvement plan through training, support and skill development.
  • Checking that all import/export documents (Bill of entries, Road manifests, Waybill, invoices) etc. which form part of the primary and secondary pre-alerts are uploaded into the Freight Management Systems for clearance purposes and invoicing (POD).
  • Exhibiting exceptional behavior and leadership to motivate and inspire team members.
  • Maintaining absolute customer focus, keeping the customer fully informed and effectively managing their expectations through accurate tracking reports which are relevant, reliable, proactive and convenient.
  • Creating a cohesive work environment for all depts and working closely with finance and compliance dept to ensure out of budget costs are kept are barest minimum.
  • Dealing with customer complaints rapidly and professionally in liaison with the Key Account Holders / Business Development team.
  • Using service level engagements and commercial procedures to resolve conflicts and maintaining good relationship with customers and all stakeholders.
  • Ensuring that driver grievance, per diems, bonuses and other issues are addressed to the satisfaction of all stakeholders.
  • Market intelligence - providing sophisticated research and analysis on market trends, customer behaviors and competitive moves to enable business success in the market and industry at large.

Transport and Logistics Manager

J&J Transport Zambia
01.2017 - 12.2021
  • Managed and monitored fleet of over 500 trucks across Zambia, DRC, Zimbabwe, South Africa, and Mozambique.
  • Executed daily operations to ensure timely task completion and accurate reporting.
  • Established policies for BVOs aligned with customer requirements and regulatory standards.
  • Conducted briefings on defensive driving, safety protocols, and driver responsibilities to prevent incidents.
  • Oversaw logistics compliance with legal requirements, ISO standards and HSSEQ policies.
  • Participated in stakeholder workshops aimed at enhancing safety and service quality.
  • Negotiated business contracts and transport rates to minimize operational costs.
  • Maintained comprehensive metrics and documentation for performance measurement and safety records.

Customer Relationship Advisor

AB Bank Zambia Ltd
Lusaka
01.2015 - 12.2016
  • Facilitated account openings for personal and corporate clients, enhancing customer service experience.
  • Resolved customer complaints efficiently to ensure high satisfaction levels.
  • Identified upselling and cross-selling opportunities, forwarding leads to sales team for follow-up.
  • Promoted high-quality sales processes and exceptional customer service standards.
  • Retained existing customers by renewing contracts and providing tailored services.
  • Acquired in-depth knowledge of competitors to inform strategic decision-making.
  • Managed account maintenance tasks, including printing statements and updating client data in bank systems.
  • Disbursed approved micro loans, ensuring compliance with credit form requirements and documentation.

Education

MBA - Management Strategy

University of Zambia
Great East Road Campus, Lusaka
05.2023

MBA - Projects, Operations & Supply Chain Management

DPU - Centre For Online Learning
Pune, India
02-2023

Bachelor of Arts - Economics

University of Namibia (UNAM)
Windhoek, Namibia
04-2015

High School Diploma -

Kafue Boys Secondary School
Kafue, Zambia
11-2007

Skills

  • Operations management
  • Transport and logistics
  • Capacity planning
  • Route optimization
  • Contract negotiation
  • Demand forecasting
  • E-business strategies
  • Monitoring and evaluation
  • Information and communication technology
  • Project management
  • Agility in processes
  • Humility in teamwork
  • Strong work ethic
  • Organizational skills

Affiliations

  • Strategic Impact Summit - Dar es Salaam - Alistair Group Awards 2023
  • Route Risk Assessment - Technology Integration - J&J Africa Harare 2019
  • Diamond TV Personality Awards - Climate Change Resilience 2024
  • Bankers Association of Zambia - Banking Services Awards 2017

Hobbies and Interests

  • Playing chess
  • Drawing/Painting
  • Watching Documentaries
  • Research
  • Team building
  • Financial Markets
  • Regional and Global Politics

Accomplishments

    Author: The impact of artificial intelligence on job security in Zambia, Journal of Law and Social Sciences, University of Zambia School of Business, 2022

Certification

  • Logistician - Zambia Chartered Institute of Logistics and Transport 2025
  • Economist - International Business Management: The Tony Elumelu Foundation, 2022
  • Occupational Safety and Health Administrator - British Council 2024

Languages

English
First Language
French
Elementary (A2)
A2
Swahili
Elementary (A2)
A2

Awards

Certificate of Professional Competence - Zambia Chartered Institute of Logistics and Transport, 2025

Affiliate economist – Diamond TV Zambia - 2020 - 2025

Volunteer: Keep Lusaka Clean Campaign - 2021 

Independent Analyst - Young African Leaders Initiative - Millennium TV

References

References available upon request.

Timeline

Senior Fleet Operations Manager (Road Freight)

Alistair Logistics Zambia Ltd
01.2022 - Current

Transport and Logistics Manager

J&J Transport Zambia
01.2017 - 12.2021

Customer Relationship Advisor

AB Bank Zambia Ltd
01.2015 - 12.2016

MBA - Management Strategy

University of Zambia

MBA - Projects, Operations & Supply Chain Management

DPU - Centre For Online Learning

Bachelor of Arts - Economics

University of Namibia (UNAM)

High School Diploma -

Kafue Boys Secondary School

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Shenford Siamutwa