Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Additional Information
music
Timeline
Generic
Shepherd Luzendu

Shepherd Luzendu

assistant sales manager,psycho-social counselor
Lusaka,western,province, zambia

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Impala Tech Group Of Coumpanies [ Galsport Betting
12.2022 - 01.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Treatment Supporter [ T/s]

Provincial Health Office [ Pho ]
10.2020 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Receptionist and Chief Typiest

Shannon Inter Business
03.2016 - 01.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

No Degree - Psychosocial Counselling [ Obtained A Certificate

Zids Premier College
Lusaka Zambia
01.2019

No Degree - Secretarial[obtained A Secretary Certificate

Scripture Union Zambia
Lusaka,zambia
07.2013

Skills

  • Cost Reduction
  • Product and Service Knowledge
  • Task Delegation
  • Operations Management
  • Retail Operations
  • Sales Reporting
  • Marketing Knowledge
  • Staff Supervision
  • Money Handling
  • Consulting
  • Customer Relations
  • Orientation and Training
  • Staff Training and Development

Affiliations

  • ministry of health,zambia

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

worked as a treatment supporter t/s at the hospital

music

iam a musician,producer,script writer,composer,

am into afrobeat,afropop,and all types of music

Timeline

Assistant Manager

Impala Tech Group Of Coumpanies [ Galsport Betting
12.2022 - 01.2024

Treatment Supporter [ T/s]

Provincial Health Office [ Pho ]
10.2020 - 09.2022

Receptionist and Chief Typiest

Shannon Inter Business
03.2016 - 01.2018

No Degree - Psychosocial Counselling [ Obtained A Certificate

Zids Premier College

No Degree - Secretarial[obtained A Secretary Certificate

Scripture Union Zambia
Shepherd Luzenduassistant sales manager,psycho-social counselor