Shirley n shadelema
Lusaka
Summary
Results-driven Documentation Specialist at ZIMWORX-USMED, adept at ensuring document compliance and accuracy. Proven ability to manage high volumes of records while enhancing quality through stakeholder feedback. Skilled in data verification and problem-solving, I consistently meet deadlines, contributing to member satisfaction and regulatory adherence.
Overview
10
10
years of professional experience
Work History
Documentation specialist
ZIMWORX-USMED
LUSAKA
09.2024 - Current
- I am responsible for ensuring the accuracy, completeness, and timely processing of member medical records and prescriptions to determine eligibility for medical supplies through USMED.
- Reviewing and verifying documents to ensure compliance with medical and insurance standards, as well as collaborating with healthcare providers, insurance agents, and members to resolve discrepancies.
- I prioritize the accuracy and validity of all records, ensuring they meet regulatory requirements and insurance coverage criteria.
- Assisted in conducting audits of existing documentation for compliance purposes.
- Implemented feedback from stakeholders to improve document quality and usability.
- Maintained up-to-date records of all changes made to technical documents.
- Inspected and proofread documents to check accuracy.
- In addition, i manage the end-to-end approval process of medical records and insurance verification, ensuring all documentation is processed efficiently and within required deadlines to prevent delays in supply delivery.
- My role requires handling a high volume of documents while maintaining attention to detail and proactively addressing any issues that may arise.
- By effectively managing multiple cases simultaneously, i ensure that members receive the necessary supplies on time, contributing to both high member satisfaction and compliance with healthcare regulations.
Zonal Census Cordinator
Zambia Statistics Agency
07.2022 - 09.2022
- Effectively conducted enumerators' and supervisors' training.
- Ensured that necessary materials and equipment were allocated to enumerators.
- Worked with the district commissioner and the district census coordinator (DCC) to ensure that supervisors and enumerators take an oath of secrecy before the commencement of fieldwork.
- I deployed the field teams and ensured that the enumerators under my supervision started enumeration operations by the designated census dates.
- Ensured that all the necessary permits to access prohibited areas were obtained.
- Liaised with the district census officer, district census coordinator, or relevant community leaders to identify all the special population groups (correctional facilities, hotels/lodges, hospitals, outdoor sleepers, among others) within your jurisdiction.
- Conducted spot checks in all the enumeration areas under my charge.
- Resolved challenges that arose in the field, both technical and administrative.
- Ensured that everybody in my zonal area was enumerated.
- Returned all the census materials and equipment to the district census coordinator (DCC).
- Undertook other duties that were assigned by the district census coordinator (DCC).
- Coordinated census data collection activities across diverse communities.
- Trained field staff on data collection methods and procedures.
- Developed project timelines and ensured adherence to schedules.
- Monitored data accuracy and consistency throughout the census process.
Tablet Provisioning Officer
Zambia Statistics Agency
06.2022 - 07.2022
- Performed factory resetting and installation of application files on tablets to be used for the 2022 national census of population and housing.
- Installed map displays on the tablets through connecting to the Internet.
- Packed the provisioned tablets for assignment to districts and performed other tasks relating to tablet provisioning.
Data Entry Clerk
Equip Innovations For Health
Mpika
11.2017 - 11.2019
- Produced daily, weekly and monthly reports
- Evaluated source documents to locate information needed for each data entry field
- Organized, sorted and checked input data against original documents
- Reviewed and updated client files and database information to maintain accurate records into Smartcare and facility registers
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Ensured that all computer system information is accurate and up-to-date
Research Assistant
JSI/ USAID Discover Health
Lusaka Province
01.2017 - 07.2017
- Recruited and screened participants for participation in the randomized comparison study
- Assisted in data collection using the survey CTO system
- Recorded data and maintained source documentation following good documentation practices
- Documented procedures and results with high degree of accuracy and precision
Surveyor Assistant
Innovations For Poverty Action
Kabwe
09.2016 - 12.2016
- Recruited and screened participants for participation in the randomized comparison study
- Assisted in data collection using the survey CTO system
- Recorded data and maintained source documentation following good documentation practices
- Documented procedures and results with high degree of accuracy and precision
Retail Sales Executive
Vodafone Zambia
Lusaka Province
07.2016 - 08.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Researched issues to obtain appropriate answers to customer inquiries
- Increased sales by offering advice on purchases and promoting additional products
- Assisted customers by answering questions and fulfilling requests
Assessor
Serenity For Harm Reduction Programme Zambia (SHARPZ)
Lusaka Province
04.2016 - 06.2016
- Identified, consented and screened families for eligibility for participation in the randomized comparison trial
- Assisted in data collection using the ACASI system
- Responsible for discussing and informing potential study participants the purpose of the study and background of treatments
- Conducted interviews and observations according to survey operating procedures
Admin/ property consultant
Modern Pink Realty Limited
Lusaka Province
09.2015 - 02.2016
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Advertised client properties on websites, through social media and in real estate guides
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Guided clients from beginning to end of home rental process in choosing right property
Education
Master Of Arts - Development Studies
University Of Lusaka
Lusaka04-2022
Bachelor Of Adult Education -
The University Of Zambia
Lusaka01.2014
GCE -
Dominican Convent Secondary School
Ndola01.2008
Skills
- Data entry
- Independent worker
- Flexible
- Proofreading
- Accurate and detailed
- Professional and mature
- Administrative support
- Dedicated team player
- Data verification
- Document compliance
- Accuracy assurance
- Deadline management
- Attention to detail
- Problem solving
- Training development
- Teamwork
- Adaptability and flexibility
- Reliability
- Quality assurance
- Data management
- Document review
- Research skills
- Organizational skills
Accomplishments
- Reviewed and updated client correspondence files.
- Entered details of clients and verified them.
- Responded to customer inquiries daily.
- Coordinated weekly team meetings.
References
- Sharper Sikota, Serenity For Harm Reduction Zambia, sikotasharper@gmail.com, +260976741556
- Donald Lumbwe, Innovations For Poverty Action, donaldlumbwe@gmail.com, +260977591348
- Ladislas Hibusu, JSI (USAID DISCOVER HEALTH), ladislas.hibusu@thepalladiumgroup.com, +260977895412
- Orton Siame, Equip Innovation For Health, orton.siame@equiphealth.org, +260976690699
- Wamaka Mwansa, Zimworx, wamaka.mwansa@zimworx.com, +260779292471
- Cindy Kabandama, Zimworx, cindy.kabandama@zimworx.com, +260978980463
Timeline
Documentation specialist
ZIMWORX-USMED
09.2024 - Current
Zonal Census Cordinator
Zambia Statistics Agency
07.2022 - 09.2022
Tablet Provisioning Officer
Zambia Statistics Agency
06.2022 - 07.2022
Data Entry Clerk
Equip Innovations For Health
11.2017 - 11.2019
Research Assistant
JSI/ USAID Discover Health
01.2017 - 07.2017
Surveyor Assistant
Innovations For Poverty Action
09.2016 - 12.2016
Retail Sales Executive
Vodafone Zambia
07.2016 - 08.2016
Assessor
Serenity For Harm Reduction Programme Zambia (SHARPZ)
04.2016 - 06.2016
Admin/ property consultant
Modern Pink Realty Limited
09.2015 - 02.2016
Master Of Arts - Development Studies
University Of Lusaka
Bachelor Of Adult Education -
The University Of Zambia
GCE -
Dominican Convent Secondary School