Siamana Sikufele
Lusaka
Summary
Results-driven and customer-focused professional with salon industry experience. Skilled in delivering exceptional customer service, building strong relationships, and driving sales growth. Proven ability to communicate effectively, solve problems, and adapt to new situations. Excited to leverage my skills and capabilities at Zambia Revenue Authority.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Salon Manager
Gwens Beauty palour
Lusaka, Zambia
08.2022 - 12.2024
- Hired, trained and managed staff to comply with regulations, apply best practices and deliver excellent customer services.
- Managed daily salon operations, scheduling staff shifts and overseeing client bookings for optimal service delivery.
- Implemented strategies for sales and customer service that contributed to business growth and client retention.
- Resolved customer complaints professionally, ensuring high service standards and client satisfaction.
- Managed stock duties, ordering beauty products and styling tools to ensure timely availability for services.
- Delivered personalised beauty services and treatments based on client requests.
Promoter
Onion and greens
Lusaka, Zambia
01.2016 - 12.2017
- Managed ticket sales process
- promoted event to increase awareness and attendance
- coordinated event logistics for seamless execution
Education
High school - O’levels
Ndola girls technical
Ndola,Copperbelt Bachelor of Business Administration - Business
University of lusaka
Lusaka,Zambia Premed - Nursing
Apex university
Lusaka Skills
- Operations management
- Team leadership
- Customer service
- Attention to detail
- Effective communication
- Flexibility
Personal Information
Languages
Additional Information
- Proficient in Microsoft office suite (word,Excel)
- Strong problem solving and analytical skills
References
Languages
English
Advanced
C1
Lozi
Intermediate
B1
Bemba
Intermediate
B1
Timeline
Salon Manager
Gwens Beauty palour
08.2022 - 12.2024
Promoter
Onion and greens
01.2016 - 12.2017
High school - O’levels
Ndola girls technical
Bachelor of Business Administration - Business
University of lusaka
Premed - Nursing
Apex university