Summary
Overview
Work History
Education
Skills
Websites
Hobbies
References
Accomplishments
Timeline
Generic
Sibeene Sindazi

Sibeene Sindazi

Ndola

Summary

Dynamic Managing Director at Skylar Gray Limited with a proven track record in operations management and strategic planning. Enhanced client relationships and streamlined processes, resulting in significant performance improvements. Skilled in budget development and team collaboration, fostering a culture of excellence and accountability. Committed to driving success through innovative solutions and effective leadership. Results-driven Commercial Banker recognized for high productivity and efficient task completion. Skilled in risk management, financial analysis, and client relationship management. Excel in communication, problem-solving, and strategic planning to deliver optimal solutions for both bank and clients. Committed to continuous improvement and professional development in the fast-paced banking sector.

Overview

17
17
years of professional experience

Work History

Managing Director

Skylar Gray Limited
01.2021 - 02.2024
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.

Branch Operations Executive

Standard Chartered Bank
Chingola Branch
01.2020 - 12.2020
  • Maintained a safe working environment by consistently adhering to security protocols and procedures.
  • Regularly reviewed policies and procedures, updating them as necessary to remain compliant with regulatory changes or business requirements.
  • Provided staff training and coaching for continuous improvement of overall branch performance.
  • Analyzed performance metrics, identifying areas for improvement and executing corrective actions as needed.
  • Increased client base through targeted marketing initiatives and personalized outreach efforts.
  • Developed and maintained a team culture, resulting in high employee retention and satisfaction rates.
  • Ensured seamless integration during mergers or acquisitions, minimizing disruptions for both employees and clients alike.
  • Assessed branch's market potential, contributing to the development of strategic plans for expansion opportunities.

Branch Operations Manager

Standard Chartered Bank
Kasama
01.2017 - 12.2019
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.

Branch Operations Executive

Standard Chartered Bank
Ndola
01.2016 - 01.2017
  • Maintained a safe working environment by consistently adhering to security protocols and procedures.
  • Regularly reviewed policies and procedures, updating them as necessary to remain compliant with regulatory changes or business requirements.
  • Provided staff training and coaching for continuous improvement of overall branch performance.
  • Analyzed performance metrics, identifying areas for improvement and executing corrective actions as needed.

Cross Sales Officer

Standard Chartered Bank
Ndola
01.2014 - 12.2015
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about accounts and loans offered by the bank.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Prepared sales reports with informative graphs and charts to outline key data.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
  • Researched target market and identified customers' unique needs to suggest suitable products.

Hybrid Teller

Standard Chartered Bank
Ndola
01.2010 - 12.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Assistant Accountant

Kijam Accounting Firm
Chingola
01.2009 - 01.2010
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Reviewed general ledger entries and assessed accuracy.
  • Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
  • Checked general ledger entries to increase accuracy, prevent significant errors, and identify adjustments.
  • Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
  • Analyzed and verified employee expense reports for accuracy.
  • Processed payroll by validating work hours and attendance of employees.

Sales Executive

Budget Stores
12.2006 - 12.2007
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Expanded market share with strategic territory planning and targeted prospecting.

Education

Bachelor of Science - Accounting And Finance

University of Zambia
Lusaka
05.2023

Pastel Accounting - Accounting And Finance

NECOR
Chingola
03-2011

ZICA Technician And Part Licenciate - Accounting And Finance

National Institute of Public Administration
Lusaka
07-2010

High School Certificate -

Chikola High School
Chingola
12-2006

Skills

  • Operations Management
  • Budget Development
  • Staff Management
  • Quality Assurance
  • Team Collaboration
  • Mentoring and training
  • Account Management
  • Business Planning
  • Strategic Planning
  • Workforce Planning

Hobbies

  • Playing soccer, reading books,watching movies, playing tennis.

References

  • Mutu.mubita@sc.com. Country Head Human Resource Zambia. Standard chartered Bank. Email:mutu.mubita@sc.com. Mobile: 260 966844007.
  • Mr Sipho Mutelo. Regional Operations Manager. Standard Chartered Bank Email:Sipho.mutelo@sc.com. Mobile:260 966320288.
  • Sarah Chulu. Shareholder Skylar Gray limited. Email:Sarahchulu4@gmail.com. Mobile:260955130215
  • Lastone Nyirenda. Kijam Accounting services. Mobile:260 966787154 or 0977501676
  • Dr Saili Matthew. Executive Director. University of Zambia.Email :mathew.saili@unza.zm Mobile:0966759402. Office line :0977603354

Accomplishments

  • for exhibiting excellent collaboration among team members and always being available to provide support
  • For being a team player and providing exceptional customer service
  • for being dependable both on the counter and in the front office, and producing excellent work with minimum supervision

Timeline

Managing Director

Skylar Gray Limited
01.2021 - 02.2024

Branch Operations Executive

Standard Chartered Bank
01.2020 - 12.2020

Branch Operations Manager

Standard Chartered Bank
01.2017 - 12.2019

Branch Operations Executive

Standard Chartered Bank
01.2016 - 01.2017

Cross Sales Officer

Standard Chartered Bank
01.2014 - 12.2015

Hybrid Teller

Standard Chartered Bank
01.2010 - 12.2012

Assistant Accountant

Kijam Accounting Firm
01.2009 - 01.2010

Sales Executive

Budget Stores
12.2006 - 12.2007

Bachelor of Science - Accounting And Finance

University of Zambia

Pastel Accounting - Accounting And Finance

NECOR

ZICA Technician And Part Licenciate - Accounting And Finance

National Institute of Public Administration

High School Certificate -

Chikola High School

Similar Profiles

CREATE PROFILE
Sibeene Sindazi